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Exam (elaborations)

ECN 221 Questions and Answers with Verified Solutions | Latest 2026 Update

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ECN 221 Questions and Answers with Verified Solutions | Latest 2026 Update

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ECN 221 Questions and Answers with Verified Solutions | Latest 2026
Update




Q: What are the nine sources of power?

Answer:
Reward, Coercive, Legitimate, Referent, Expert, Uncertainty Reduction,
Resource/Info Control, Substitutability, Centrality

Q: What are the five levels of listening

Answer:
Ignoring, Pretending, Selective listening, Attentive
listening, and Active listening.

Q: What are the 3 key communication questions?

Answer:
What do you suggest? What would it take for you to agree with me? What could you
live with?

,ECN 221 Questions and Answers with Verified Solutions | Latest 2026
Update




Q: What is integrated self talk?

Answer:
Asking yourself questions

Q: What is mind reading self talk

Answer:
assuming we understand what other people are thinking
without any real evidence

Q: What is Fortung telling

Answer:
Predicting something will happen without concrete evidence

Q: What is GLOBE

Answer:
A network of more than 150 researchers from 62 cultures from around the
world, assembled to study cultural dynamics in leadership and management.

,ECN 221 Questions and Answers with Verified Solutions | Latest 2026
Update




Q: What is force field analysis

Answer:
A useful decision-making technique that helps to assess the
reasons for and against making certain changes

Q: What is DADA syndrome

Answer:
A range of emotions experienced by people when facing unwanted
change.

Q: What are Kurt Lewin's three stages of change

Answer:
unfreezing, changing, and refreezing.

, ECN 221 Questions and Answers with Verified Solutions | Latest 2026
Update




Q: What is dysfunctional conflict

Answer:
Disputes and disagreements that negatively affect individuals
and/or teams.

Q: What is functional conflict

Answer:
Productive and healthy disputes between individuals or groups

Q: What is process conflict

Answer:
The clash in viewpoints about how to carry out work

Q: What is relationship conflict

Answer:
Personality conflicts between two or more individuals in the
workplace.

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