CORRECTIONAL OFFICER SOCE COMPREHENSIVE EXAM
QUESTIONS AND ANSWERS RATED A+
✔✔Verbal Command - ✔✔An authoritative statement used to direct, influence, or give
orders to a person or group.
✔✔Courtesy - ✔✔Being respectful when interacting with others and treating them in a
dignified manner, regardless of their status, race, gender, appearance, or behavior.
✔✔Active Listening - ✔✔Giving full attention to what is being said and taking the time to
understand the message without interrupting.
✔✔Way for inmates to release frustration - ✔✔Active Listening
✔✔Radio Uses - ✔✔Calling for assistance, general communication, identifying inmates
and visitors, or notifying staff of emergency situations.
✔✔Primary correctional officer's communications method - ✔✔Portable Radio
✔✔Federal Communications Commission (FCC) - ✔✔Prohibits all persons using radios,
including correctional officers, and base stations from committing actions that are
prohibited.
✔✔Squelch - ✔✔A circuit that suppresses the output of a radio receiver if the signal
strength falls below a certain level.
✔✔Signals - ✔✔A system of communication using numbers that are preceded by the
word "signal."
✔✔Phonetic-Alpha Codes - ✔✔A System of verbal communication using the letters of
the English alphabet only.
✔✔Ten or Numeric Codes - ✔✔A system of communication by which "10" precedes
numbers that represent specific activities.
✔✔Interview - ✔✔A conversation between a correctional officer and an interviewee with
the goal of obtaining factual information.
✔✔Open-Ended Questions - ✔✔Encourage conversation and require the interviewee to
think, reflect, and provide their opinion and feelings.
✔✔Closed-Ended Questions - ✔✔Asked with a specific yes or no answer in mind.
, ✔✔Leading Question - ✔✔The questioner uses language that suggests a particular
answer.
✔✔Direct Questions - ✔✔A combination of closed-ended questions and leading
questions.
✔✔Forced Choice Questions - ✔✔Asked to obtain a precise answer to an important fit
or preference question by defining the range in which answers can be given.
✔✔Statement - ✔✔Permanent verbal or written record of a person's account of an
incident or occurrence that may or may not be made under oath.
✔✔What are some physiological signs of deception? - ✔✔Increased perspiration,
flushed or pale skin, dry mouth, and an increased pulse rate, or observable change in
breathing pattern.
✔✔What are some behavioral signs of deception? - ✔✔Nervous movements, voice
inflections, avoidance of eye contact, rehearsed answers, inconsistent responses, over-
eagerness to help, and repeated instance that simple questions are not understood.
✔✔Report - ✔✔A permanent written account that communicates all available facts of an
incident or event in a correctional setting.
✔✔Incident Report - ✔✔A report used in many correctional facilities to report in detail
any incidents involving inmates.
✔✔Corrective Consultation (CC) Form - ✔✔A form used for minor disciplinary
infractions. It details the counseling and corrective actions taken.
✔✔Disciplinary Report (DR) - ✔✔A report that provides a detailed account of the facts
surrounding an inmate's rule violation. This report sets in motion a series of events that
ensure that the inmate receives due process.
✔✔Use of Force Report - ✔✔A reported completed any time force is used and is
attached to an Incident or Disciplinary Report.
✔✔Counts Form - ✔✔A form used to record inmate counts as required by Florida
Statute.
✔✔Special Watch Form - ✔✔A form used to record activities of inmates under any type
of special watch, such as suicide watch, 15 minute watch, and direct observations.
✔✔Equipment Check Form - ✔✔A form used to record the location of all equipment at
each post.
QUESTIONS AND ANSWERS RATED A+
✔✔Verbal Command - ✔✔An authoritative statement used to direct, influence, or give
orders to a person or group.
✔✔Courtesy - ✔✔Being respectful when interacting with others and treating them in a
dignified manner, regardless of their status, race, gender, appearance, or behavior.
✔✔Active Listening - ✔✔Giving full attention to what is being said and taking the time to
understand the message without interrupting.
✔✔Way for inmates to release frustration - ✔✔Active Listening
✔✔Radio Uses - ✔✔Calling for assistance, general communication, identifying inmates
and visitors, or notifying staff of emergency situations.
✔✔Primary correctional officer's communications method - ✔✔Portable Radio
✔✔Federal Communications Commission (FCC) - ✔✔Prohibits all persons using radios,
including correctional officers, and base stations from committing actions that are
prohibited.
✔✔Squelch - ✔✔A circuit that suppresses the output of a radio receiver if the signal
strength falls below a certain level.
✔✔Signals - ✔✔A system of communication using numbers that are preceded by the
word "signal."
✔✔Phonetic-Alpha Codes - ✔✔A System of verbal communication using the letters of
the English alphabet only.
✔✔Ten or Numeric Codes - ✔✔A system of communication by which "10" precedes
numbers that represent specific activities.
✔✔Interview - ✔✔A conversation between a correctional officer and an interviewee with
the goal of obtaining factual information.
✔✔Open-Ended Questions - ✔✔Encourage conversation and require the interviewee to
think, reflect, and provide their opinion and feelings.
✔✔Closed-Ended Questions - ✔✔Asked with a specific yes or no answer in mind.
, ✔✔Leading Question - ✔✔The questioner uses language that suggests a particular
answer.
✔✔Direct Questions - ✔✔A combination of closed-ended questions and leading
questions.
✔✔Forced Choice Questions - ✔✔Asked to obtain a precise answer to an important fit
or preference question by defining the range in which answers can be given.
✔✔Statement - ✔✔Permanent verbal or written record of a person's account of an
incident or occurrence that may or may not be made under oath.
✔✔What are some physiological signs of deception? - ✔✔Increased perspiration,
flushed or pale skin, dry mouth, and an increased pulse rate, or observable change in
breathing pattern.
✔✔What are some behavioral signs of deception? - ✔✔Nervous movements, voice
inflections, avoidance of eye contact, rehearsed answers, inconsistent responses, over-
eagerness to help, and repeated instance that simple questions are not understood.
✔✔Report - ✔✔A permanent written account that communicates all available facts of an
incident or event in a correctional setting.
✔✔Incident Report - ✔✔A report used in many correctional facilities to report in detail
any incidents involving inmates.
✔✔Corrective Consultation (CC) Form - ✔✔A form used for minor disciplinary
infractions. It details the counseling and corrective actions taken.
✔✔Disciplinary Report (DR) - ✔✔A report that provides a detailed account of the facts
surrounding an inmate's rule violation. This report sets in motion a series of events that
ensure that the inmate receives due process.
✔✔Use of Force Report - ✔✔A reported completed any time force is used and is
attached to an Incident or Disciplinary Report.
✔✔Counts Form - ✔✔A form used to record inmate counts as required by Florida
Statute.
✔✔Special Watch Form - ✔✔A form used to record activities of inmates under any type
of special watch, such as suicide watch, 15 minute watch, and direct observations.
✔✔Equipment Check Form - ✔✔A form used to record the location of all equipment at
each post.
