ORGB UPDATED COMPLETE QUESTIONS
AND ANSWERS PROFESSIONAL REVIEW
SHEET
●● Unplanned change
Answer: Change that is imposed on the organization and is often
unforeseen.
●● Incremental change
Answer: Change of a relatively small scope, such as making small
improvements.
●● Strategic change
Answer: Change of a larger scale, such as organizational restructuring.
●● Transformational change
Answer: Change in which the organization moves to a radically
different, and sometimes unknown, future state.
●● Change agent
Answer: The individual or group that undertakes the task of introducing
and managing a change in an organization.
, ●● Unfreezing
Answer: The first step in Lewin's change model, in which individuals
are encouraged to discard old behaviors by shaking up the equilibrium
state that maintains the status quo. The organization eliminates rewards
for current behavior.
●● Moving
Answer: The second step in Lewin's change model, in which new
attitudes, values, and behaviors are substituted for old ones. The
organization initiates new options and explains their rationale.
●● Refreezing
Answer: The final step in Lewin's change model, in which new attitudes,
values, and behaviors are established as the new status quo.
Organizational culture and formal reward systems encourage the new
behaviors.
●● Organization development (OD)
Answer: A systematic approach to organizational improvement that
applies behavioral science theory and research in order to increase
individual and organizational wellbeing and effectiveness.
●● Survey feedback
Answer: A widely used intervention method whereby employee attitudes
are solicited using a questionnaire.
AND ANSWERS PROFESSIONAL REVIEW
SHEET
●● Unplanned change
Answer: Change that is imposed on the organization and is often
unforeseen.
●● Incremental change
Answer: Change of a relatively small scope, such as making small
improvements.
●● Strategic change
Answer: Change of a larger scale, such as organizational restructuring.
●● Transformational change
Answer: Change in which the organization moves to a radically
different, and sometimes unknown, future state.
●● Change agent
Answer: The individual or group that undertakes the task of introducing
and managing a change in an organization.
, ●● Unfreezing
Answer: The first step in Lewin's change model, in which individuals
are encouraged to discard old behaviors by shaking up the equilibrium
state that maintains the status quo. The organization eliminates rewards
for current behavior.
●● Moving
Answer: The second step in Lewin's change model, in which new
attitudes, values, and behaviors are substituted for old ones. The
organization initiates new options and explains their rationale.
●● Refreezing
Answer: The final step in Lewin's change model, in which new attitudes,
values, and behaviors are established as the new status quo.
Organizational culture and formal reward systems encourage the new
behaviors.
●● Organization development (OD)
Answer: A systematic approach to organizational improvement that
applies behavioral science theory and research in order to increase
individual and organizational wellbeing and effectiveness.
●● Survey feedback
Answer: A widely used intervention method whereby employee attitudes
are solicited using a questionnaire.
