What is the definition of a customer?
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A customer is someone who buys or uses the products or services. A
customer is the one who receives the process output. We broadly classify
customers into two categories:
• Internal Customers
• External Customers
What are the business drivers for Six Sigma?
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, The business drivers for Six Sigma are value driven customer demands.
what is CAP?
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Change Acceleration Process (CAP) is a well-known strategy for quickly
implementing change in any organization.
What is a Black Belt?
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The Black belt drives the vision of the Champion
and the Master Black Belt into reality.
In summary, the Black belt:
• Drives 6 sigma vision under the leadership of the Master Black Belt.
• Approaches Master Black Belt for any problems he/she faces during the
project.
• Train and mentors Green Belts, Yellow Belts and White Belts.
• Leads cross-functional, cross-collaboration large projects.
• Has expertise on change management and effective facilitation skills.
• Has thorough knowledge of statistical concepts.
What is the Ause-Solution MATRIX?
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, The Ause-solution Matrix tool helps business leaders prioritize the inputs
(Causes) required to reach a desired output (Effects).
What are descriptive statistics?
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Descriptive statistics are summary statistics that allow the researcher to
organize data in ways that give meaning and facilitate insight.
what does ISO stand for?
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International Standards Organization
What tools are used to ascertain critical root causes?
Give this one a try later!
• Pareto Chart
• Box Plot
• Scatter Plot
• Multi-voting and
• Control-Impact Matrix
Give this one a try later!
A customer is someone who buys or uses the products or services. A
customer is the one who receives the process output. We broadly classify
customers into two categories:
• Internal Customers
• External Customers
What are the business drivers for Six Sigma?
Give this one a try later!
, The business drivers for Six Sigma are value driven customer demands.
what is CAP?
Give this one a try later!
Change Acceleration Process (CAP) is a well-known strategy for quickly
implementing change in any organization.
What is a Black Belt?
Give this one a try later!
The Black belt drives the vision of the Champion
and the Master Black Belt into reality.
In summary, the Black belt:
• Drives 6 sigma vision under the leadership of the Master Black Belt.
• Approaches Master Black Belt for any problems he/she faces during the
project.
• Train and mentors Green Belts, Yellow Belts and White Belts.
• Leads cross-functional, cross-collaboration large projects.
• Has expertise on change management and effective facilitation skills.
• Has thorough knowledge of statistical concepts.
What is the Ause-Solution MATRIX?
Give this one a try later!
, The Ause-solution Matrix tool helps business leaders prioritize the inputs
(Causes) required to reach a desired output (Effects).
What are descriptive statistics?
Give this one a try later!
Descriptive statistics are summary statistics that allow the researcher to
organize data in ways that give meaning and facilitate insight.
what does ISO stand for?
Give this one a try later!
International Standards Organization
What tools are used to ascertain critical root causes?
Give this one a try later!
• Pareto Chart
• Box Plot
• Scatter Plot
• Multi-voting and
• Control-Impact Matrix
