What is a measure?
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A quantified evaluation of characteristics and / or level of performance
based on observable data: i.e. length of time (speed, age), size (length,
height, weight), dollars (costs, sales revenue, profits), Counts of
characteristics or "attributes" (types of customer, eye color, gender), Counts
of defects (number of errors, late checkouts, complaints); It ALSO -
prevents problems and predicts future performance
Scope
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, "Within your scope of influence," states exactly what is included within the
project & what is outside the scope of the project. Process maps can help
define the scope of an event/project
TOC Applications
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Drum-Buffer-Rope (DBR), Critical Chain, Supply Chain Management,
Thinking Processes
Voice of the Customer (VOC)
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Customers provide info on their requirements to us in many ways, some
directly and some we collect: Complaints, customer service rep, focus
groups, surveys, competitors, SIPOC
How to run Effective Meetings
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Prepare -> Conduct/Facilitate -> Action Items -> Follow up
Failure Modes & Effects Analysis (FMEA)
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A risk assessment method to identify, analyze, prioritize and document
potential failure modes, their effects on a process, product or system and
the possible failure causes
Measurement System Error
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Variance Error (accurate but not precise), Bias error (precise but not
accurate), Little Error (precise and accurate).
WIP
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the number of things in the process at any given time
Takt Chart
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A tool to see how the process is performing against the customer
expectations; Data for takt charts are drawn from the data blocks of the
Value Steam Map, and from customer demand; Plot the steps on the
horizontal axis using time as your vertical axis
Give this one a try later!
A quantified evaluation of characteristics and / or level of performance
based on observable data: i.e. length of time (speed, age), size (length,
height, weight), dollars (costs, sales revenue, profits), Counts of
characteristics or "attributes" (types of customer, eye color, gender), Counts
of defects (number of errors, late checkouts, complaints); It ALSO -
prevents problems and predicts future performance
Scope
Give this one a try later!
, "Within your scope of influence," states exactly what is included within the
project & what is outside the scope of the project. Process maps can help
define the scope of an event/project
TOC Applications
Give this one a try later!
Drum-Buffer-Rope (DBR), Critical Chain, Supply Chain Management,
Thinking Processes
Voice of the Customer (VOC)
Give this one a try later!
Customers provide info on their requirements to us in many ways, some
directly and some we collect: Complaints, customer service rep, focus
groups, surveys, competitors, SIPOC
How to run Effective Meetings
Give this one a try later!
Prepare -> Conduct/Facilitate -> Action Items -> Follow up
Failure Modes & Effects Analysis (FMEA)
, Give this one a try later!
A risk assessment method to identify, analyze, prioritize and document
potential failure modes, their effects on a process, product or system and
the possible failure causes
Measurement System Error
Give this one a try later!
Variance Error (accurate but not precise), Bias error (precise but not
accurate), Little Error (precise and accurate).
WIP
Give this one a try later!
the number of things in the process at any given time
Takt Chart
Give this one a try later!
A tool to see how the process is performing against the customer
expectations; Data for takt charts are drawn from the data blocks of the
Value Steam Map, and from customer demand; Plot the steps on the
horizontal axis using time as your vertical axis
