HCQM EVALUATION CORRECT QUESTIONS AND
ANSWERS SURE A+
✔✔This concept helps quantify the financial benefits of using the quality process. -
✔✔Cost of Non-Conformance
✔✔This creates a financial incentive for investing in the quality process. - ✔✔Cost of
Non-Conformance
✔✔Highlights the savings generated by doing things right the first time. - ✔✔Cost of
Non-Conformance
✔✔Quality Management - ✔✔A broader conceptualization of the approaches to
improving quality. It is an umbrella term that covers the entire field of quality review.
✔✔Quality management consists of these nine aspects - ✔✔1. Quality Assurance 2.
Quality Improvement 3. Continuous Quality Improvement 4. Total Quality Management
5. Credentialing 6. Risk Management 7. Utilization Review 8. Medical Records 9.
Infection Control
✔✔Quality Assurance - ✔✔Addresses primarily negative outcomes (sentinel events).
Seeks opportunities for improvement by monitoring bad events.
✔✔This quality focus area has a long history of being associated with punishment of
peers. - ✔✔Quality Assurance.
✔✔Quality Improvement (Performance Improvement) - ✔✔Seeks opportunities to
improve care by improving upon outcomes that are currently considered satisfactory.
✔✔This is associated with the concept of getting better at what is already done well. -
✔✔Quality Improvement
, ✔✔Continuous Quality Improvement - ✔✔Builds on previous improvements and uses a
systematic process including data analysis to continuously enhance performance.
✔✔Total Quality Management - ✔✔encompasses Quality Assurance (improve through
monitoring bad events), Quality Improvement (get better at what is already done well)
and Continuous Quality Improvement (use of systematic processes and data analysis to
continuously enhance performance). Adds to the dimension of organizational
improvement and a focus on customer desires.
✔✔Quality focus that includes a focus on customer desires. - ✔✔Total Quality
Management
✔✔Focuses on negative events to identify opportunities for improvement. - ✔✔Quality
Assurance.
✔✔Strength of Quality Assurance - ✔✔Focuses on events we want to never occur.
✔✔Weakness of Quality Assurance. - ✔✔The negative events focused on only affect a
small portion of patients.
✔✔This is at risk if quality assurance is the only approach utilized. - ✔✔Care will not be
improved for the majority of patients.
✔✔Sentinel events - ✔✔Subcategory of negative events representing major negative
outcomes for which even a single occurrence requires an immediate in-depth analysis
and corrective actions so as to promptly protect against a reoccurrence.
✔✔Examples of Sentinel Events - ✔✔Unanticipated death, unrelated major loss of
function, inpatient suicide, actual rape, infant abduction, hemolytic transfusion reaction,
wrong site surgery
✔✔Event provides a notification to the organization of a possible weakness in the care
system that is larger in scope than an individual's incompetence. - ✔✔Sentinel event
✔✔Represents major vulnerabilities for reoccurrences. - ✔✔Sentinel event
✔✔Preferred technique for analyzing a sentinel event. - ✔✔Root cause analysis.
✔✔Root cause analysis - ✔✔Seeks to determine both the proximal cause (immediate)
of an event and the root (underlying) cause.
✔✔A root cause analysis should always include an analysis of these types of issues
which include prevailing attitudes or frequently held assumptions. - ✔✔Cultural issues
ANSWERS SURE A+
✔✔This concept helps quantify the financial benefits of using the quality process. -
✔✔Cost of Non-Conformance
✔✔This creates a financial incentive for investing in the quality process. - ✔✔Cost of
Non-Conformance
✔✔Highlights the savings generated by doing things right the first time. - ✔✔Cost of
Non-Conformance
✔✔Quality Management - ✔✔A broader conceptualization of the approaches to
improving quality. It is an umbrella term that covers the entire field of quality review.
✔✔Quality management consists of these nine aspects - ✔✔1. Quality Assurance 2.
Quality Improvement 3. Continuous Quality Improvement 4. Total Quality Management
5. Credentialing 6. Risk Management 7. Utilization Review 8. Medical Records 9.
Infection Control
✔✔Quality Assurance - ✔✔Addresses primarily negative outcomes (sentinel events).
Seeks opportunities for improvement by monitoring bad events.
✔✔This quality focus area has a long history of being associated with punishment of
peers. - ✔✔Quality Assurance.
✔✔Quality Improvement (Performance Improvement) - ✔✔Seeks opportunities to
improve care by improving upon outcomes that are currently considered satisfactory.
✔✔This is associated with the concept of getting better at what is already done well. -
✔✔Quality Improvement
, ✔✔Continuous Quality Improvement - ✔✔Builds on previous improvements and uses a
systematic process including data analysis to continuously enhance performance.
✔✔Total Quality Management - ✔✔encompasses Quality Assurance (improve through
monitoring bad events), Quality Improvement (get better at what is already done well)
and Continuous Quality Improvement (use of systematic processes and data analysis to
continuously enhance performance). Adds to the dimension of organizational
improvement and a focus on customer desires.
✔✔Quality focus that includes a focus on customer desires. - ✔✔Total Quality
Management
✔✔Focuses on negative events to identify opportunities for improvement. - ✔✔Quality
Assurance.
✔✔Strength of Quality Assurance - ✔✔Focuses on events we want to never occur.
✔✔Weakness of Quality Assurance. - ✔✔The negative events focused on only affect a
small portion of patients.
✔✔This is at risk if quality assurance is the only approach utilized. - ✔✔Care will not be
improved for the majority of patients.
✔✔Sentinel events - ✔✔Subcategory of negative events representing major negative
outcomes for which even a single occurrence requires an immediate in-depth analysis
and corrective actions so as to promptly protect against a reoccurrence.
✔✔Examples of Sentinel Events - ✔✔Unanticipated death, unrelated major loss of
function, inpatient suicide, actual rape, infant abduction, hemolytic transfusion reaction,
wrong site surgery
✔✔Event provides a notification to the organization of a possible weakness in the care
system that is larger in scope than an individual's incompetence. - ✔✔Sentinel event
✔✔Represents major vulnerabilities for reoccurrences. - ✔✔Sentinel event
✔✔Preferred technique for analyzing a sentinel event. - ✔✔Root cause analysis.
✔✔Root cause analysis - ✔✔Seeks to determine both the proximal cause (immediate)
of an event and the root (underlying) cause.
✔✔A root cause analysis should always include an analysis of these types of issues
which include prevailing attitudes or frequently held assumptions. - ✔✔Cultural issues
