HCQM ACTUAL EXAMS QUESTIONS AND
ANSWERS SURE A+
✔✔What type of review is conducted at the request of the healthcare facility seeking
accreditation? - ✔✔voluntary review
✔✔What organization mobilizes employer purchasing power to promote healthcare
safety, quality, and customer value and recognizes improvements with rewards? -
✔✔Leapfrog
✔✔What act requires providers to make significant investments in information systems
to have a positive impact on the care that they provide? - ✔✔HITECH
✔✔What type of data collection pertains to the care services provided to each patient? -
✔✔patient-specific
✔✔Who has categorized its performance measures into accountability and non-
accountability measures? - ✔✔The Joint Commission
✔✔Which type of data collection summarizes the experience of many patients regarding
a set of aspects of their care? - ✔✔aggregate data
✔✔What planning technique provides a structure that requires the project team to
identify the order and projected duration of activities needed to complete a project? -
✔✔PERT Chart
✔✔What phase in the project life cycle begins with the determination that there is a gap
between organization performance and expected outcomes? - ✔✔initiation
✔✔What phase in the project life cycle is where the project shifts to become an
integrated part of organizational operations - ✔✔closure
, ✔✔What is the stage of a project in which team members tend to be very polite as they
get to know eachother? - ✔✔cautious affiliation
✔✔What is the stage of a project in which conflict emerge? - ✔✔competitiveness
✔✔What is the stage of a project when members celebrate their successes and
recognize team member contributions and accomplishments? - ✔✔adjourning
✔✔What is the stage in which members learn to communicate and collaborate -
✔✔harmonious cohevsiveness
✔✔What phase in project should installation of equipment or construction begin, and
policy handbooks be handed out? - ✔✔execution
✔✔Lewin labeled the three phases of changes as unfreezing, changing, and refreezing.
What other names for this phase? - ✔✔ending, transition, and beginning
✔✔What is the analysis of competing forces in the face of a particular plan change? -
✔✔force-field analysis
✔✔What often get overlooked in the process of change? - ✔✔training
✔✔ Which state was the first to pass legislation that required nurses to be registered? -
✔✔North Carolina
✔✔What organization developed a set of National Patient Safety Goals (NPSG's) that
all institutions participating in accreditation must promote and train their staffs providing
care to adhere to? - ✔✔Joint Commission
✔✔Organizations that pay close attention to weak signals of trouble to catch problems
or errors in the earliest stage are applying the principles of? - ✔✔HRO
✔✔What quality improvement methodology uses statistics for measuring variation in a
process with the intent of producing error-free results? - ✔✔Six Sigma
✔✔What act stimulated investment in the information systems infrastructure of
professional practices, clinics, and hospital? - ✔✔HITECH
✔✔The regular and frequent assessment of healthcare processes and their outcomes
and related costs is considered? - ✔✔continuous monitoring
ANSWERS SURE A+
✔✔What type of review is conducted at the request of the healthcare facility seeking
accreditation? - ✔✔voluntary review
✔✔What organization mobilizes employer purchasing power to promote healthcare
safety, quality, and customer value and recognizes improvements with rewards? -
✔✔Leapfrog
✔✔What act requires providers to make significant investments in information systems
to have a positive impact on the care that they provide? - ✔✔HITECH
✔✔What type of data collection pertains to the care services provided to each patient? -
✔✔patient-specific
✔✔Who has categorized its performance measures into accountability and non-
accountability measures? - ✔✔The Joint Commission
✔✔Which type of data collection summarizes the experience of many patients regarding
a set of aspects of their care? - ✔✔aggregate data
✔✔What planning technique provides a structure that requires the project team to
identify the order and projected duration of activities needed to complete a project? -
✔✔PERT Chart
✔✔What phase in the project life cycle begins with the determination that there is a gap
between organization performance and expected outcomes? - ✔✔initiation
✔✔What phase in the project life cycle is where the project shifts to become an
integrated part of organizational operations - ✔✔closure
, ✔✔What is the stage of a project in which team members tend to be very polite as they
get to know eachother? - ✔✔cautious affiliation
✔✔What is the stage of a project in which conflict emerge? - ✔✔competitiveness
✔✔What is the stage of a project when members celebrate their successes and
recognize team member contributions and accomplishments? - ✔✔adjourning
✔✔What is the stage in which members learn to communicate and collaborate -
✔✔harmonious cohevsiveness
✔✔What phase in project should installation of equipment or construction begin, and
policy handbooks be handed out? - ✔✔execution
✔✔Lewin labeled the three phases of changes as unfreezing, changing, and refreezing.
What other names for this phase? - ✔✔ending, transition, and beginning
✔✔What is the analysis of competing forces in the face of a particular plan change? -
✔✔force-field analysis
✔✔What often get overlooked in the process of change? - ✔✔training
✔✔ Which state was the first to pass legislation that required nurses to be registered? -
✔✔North Carolina
✔✔What organization developed a set of National Patient Safety Goals (NPSG's) that
all institutions participating in accreditation must promote and train their staffs providing
care to adhere to? - ✔✔Joint Commission
✔✔Organizations that pay close attention to weak signals of trouble to catch problems
or errors in the earliest stage are applying the principles of? - ✔✔HRO
✔✔What quality improvement methodology uses statistics for measuring variation in a
process with the intent of producing error-free results? - ✔✔Six Sigma
✔✔What act stimulated investment in the information systems infrastructure of
professional practices, clinics, and hospital? - ✔✔HITECH
✔✔The regular and frequent assessment of healthcare processes and their outcomes
and related costs is considered? - ✔✔continuous monitoring
