MBA 704 COMPREHENSIVE CORRECT QUESTIONS
AND ANSWERS SURE A+
Satisfaction - ✔✔Satisfaction causes performance
Performance causes satisfaction
Rewards causes satisfaction and performance
✔✔Affective Commitment - ✔✔Based on emotional attachment to, identification with,
and involvement in the organization
✔✔Continuous Commitment - ✔✔Based on cost that the employee associates with
leaving the organization
✔✔Negative Commitment - ✔✔Based on feelings of obligation to stay with the
organization because they should or because they believe it is the right thing to do
✔✔Organizational Citizenship Behavior - ✔✔Individual behavior that is discretionary
and that promotes effective functioning of the organization
Altruism
Conscientiousness
Civic virtue
Sportsmanship
Courtesy
✔✔Altruism - ✔✔Helping out when a coworker is not feeling well
✔✔Civic virtue - ✔✔Volunteering for a community program to represent form
✔✔Sportsmanship - ✔✔Sharing failure of a team project
✔✔Courtesy - ✔✔Being understanding and empathetic even when provoked
, ✔✔Motivation - ✔✔Process that starts with a physiological or psychological need that
activated a behavior or drive that is aimed at a goal
Need: Caused by imbalance
Drive: Motives
Incentives: Anything that alleviates a need and reduces a drive
✔✔Primary Motives - ✔✔Unlearned, physiological based
Hunger
✔✔Secondary Motive - ✔✔Learned
Achievement
✔✔Intrinsic - ✔✔Internally generated
Associated with task or job itself
✔✔Extrinsic - ✔✔Tangible and visible to others
Distributed to other people
✔✔Motivation Theories - ✔✔Content theory
Process theory
Contemporary theory
✔✔Content Theory - ✔✔Focused on individual physiological deficiencies that people
feel the need to eliminate
✔✔Process Theory - ✔✔Focused on the cognitive concept of expectancy and how
individual thoughts and decisions influence behavior
✔✔Contemporary Theory - ✔✔Focused on social psychology, equity/justice, and
attribution theories
✔✔Maslow's Hierarchy of Needs Theory - ✔✔Assumes that once a given level of need
is satisfied, not longer serves to motivate
Physiological
Safety
Love
Esteem
Self actualization
✔✔Physiological Needs - ✔✔Basic level
Unlearned
Primary needs
✔✔Safety Needs - ✔✔Second level
Emotional and physical safety
AND ANSWERS SURE A+
Satisfaction - ✔✔Satisfaction causes performance
Performance causes satisfaction
Rewards causes satisfaction and performance
✔✔Affective Commitment - ✔✔Based on emotional attachment to, identification with,
and involvement in the organization
✔✔Continuous Commitment - ✔✔Based on cost that the employee associates with
leaving the organization
✔✔Negative Commitment - ✔✔Based on feelings of obligation to stay with the
organization because they should or because they believe it is the right thing to do
✔✔Organizational Citizenship Behavior - ✔✔Individual behavior that is discretionary
and that promotes effective functioning of the organization
Altruism
Conscientiousness
Civic virtue
Sportsmanship
Courtesy
✔✔Altruism - ✔✔Helping out when a coworker is not feeling well
✔✔Civic virtue - ✔✔Volunteering for a community program to represent form
✔✔Sportsmanship - ✔✔Sharing failure of a team project
✔✔Courtesy - ✔✔Being understanding and empathetic even when provoked
, ✔✔Motivation - ✔✔Process that starts with a physiological or psychological need that
activated a behavior or drive that is aimed at a goal
Need: Caused by imbalance
Drive: Motives
Incentives: Anything that alleviates a need and reduces a drive
✔✔Primary Motives - ✔✔Unlearned, physiological based
Hunger
✔✔Secondary Motive - ✔✔Learned
Achievement
✔✔Intrinsic - ✔✔Internally generated
Associated with task or job itself
✔✔Extrinsic - ✔✔Tangible and visible to others
Distributed to other people
✔✔Motivation Theories - ✔✔Content theory
Process theory
Contemporary theory
✔✔Content Theory - ✔✔Focused on individual physiological deficiencies that people
feel the need to eliminate
✔✔Process Theory - ✔✔Focused on the cognitive concept of expectancy and how
individual thoughts and decisions influence behavior
✔✔Contemporary Theory - ✔✔Focused on social psychology, equity/justice, and
attribution theories
✔✔Maslow's Hierarchy of Needs Theory - ✔✔Assumes that once a given level of need
is satisfied, not longer serves to motivate
Physiological
Safety
Love
Esteem
Self actualization
✔✔Physiological Needs - ✔✔Basic level
Unlearned
Primary needs
✔✔Safety Needs - ✔✔Second level
Emotional and physical safety
