MBA 704 CORRECT ALL QUESTIONS AND
ANSWERS SURE A+
✔✔what are the three conclusions regarding happiness - ✔✔1. happiness is a process,
not a place
2. there is an optimal level of happiness
3. happiness is clearly related to health and longevity, relationships, and effectiveness
at work
✔✔what are the 6 guidelines and specific activities for developing and sustaining
happiness - ✔✔1. practicing gratitude and positive thinking
2. investing in social connections
3. managing stress, hardship, and trauma
4. living in the present
5. committing to your goals
6. taking care of your body and soul
✔✔what term refers to service personnel required to express false, not natural
expression, positive emotions such as smiling, most seasoned customers can easily
pick up the difference - ✔✔emotional labor
✔✔Binet's IQ measured what 2 dimensions - ✔✔1. mathematical/logical
2. verbal/linguistic
✔✔to be considered an intelligence under Gardner's approach, what 3 criteria must be
met - ✔✔1. measurable
2. valued by the person's culture
3. a strength that the person defaulted to when challenged to be creative or solve a
problem
✔✔what are gardner's 7 multiple intelligences - ✔✔1. logical/mathematical
2. verbal/linguistic
, 3. interpersonal
4. intrapersonal
5. visual/spatial
6. musical
7. bodily/kinesthetic
✔✔what are the three "new" intelligences - ✔✔1. naturalist
2. existential
3. emotional
✔✔what are the 6 mental abilities related to job performance - ✔✔1. verbal
comprehension
2. numerical
3. spatial visualization
4. perceptual speed
5. memory
6. inductive reasoning
✔✔what term is using symbols to transfer the meaning on information -
✔✔communication
✔✔what term is defined as non-word human responses (such as gestures and facial
expressions) and the perceived characteristics of the environment through which the
human verbal and nonverbal messages are transmitted - ✔✔nonverbal communication
✔✔what are the 5 ways to improve nonverbal effectiveness - ✔✔1. high EI people can
read nonverbal cues better than low EI people
2. look at what is happening
3. consider discrepancies b/w the nonverbal behavior and verbal statements
4. watch for subtleties in the nonverbal behavior
5. consider cultural differences
✔✔what are the 4 communication styles - ✔✔1. director (lion)
2. free spirit (otter)
3. humanist (golden retriever)
4. historian (beaver)
✔✔what 9 things should good feedback have - ✔✔1. intention
2. specificity
3. description
4. usefulness
5. timeliness
6. readiness
7. clarity
8. validity
ANSWERS SURE A+
✔✔what are the three conclusions regarding happiness - ✔✔1. happiness is a process,
not a place
2. there is an optimal level of happiness
3. happiness is clearly related to health and longevity, relationships, and effectiveness
at work
✔✔what are the 6 guidelines and specific activities for developing and sustaining
happiness - ✔✔1. practicing gratitude and positive thinking
2. investing in social connections
3. managing stress, hardship, and trauma
4. living in the present
5. committing to your goals
6. taking care of your body and soul
✔✔what term refers to service personnel required to express false, not natural
expression, positive emotions such as smiling, most seasoned customers can easily
pick up the difference - ✔✔emotional labor
✔✔Binet's IQ measured what 2 dimensions - ✔✔1. mathematical/logical
2. verbal/linguistic
✔✔to be considered an intelligence under Gardner's approach, what 3 criteria must be
met - ✔✔1. measurable
2. valued by the person's culture
3. a strength that the person defaulted to when challenged to be creative or solve a
problem
✔✔what are gardner's 7 multiple intelligences - ✔✔1. logical/mathematical
2. verbal/linguistic
, 3. interpersonal
4. intrapersonal
5. visual/spatial
6. musical
7. bodily/kinesthetic
✔✔what are the three "new" intelligences - ✔✔1. naturalist
2. existential
3. emotional
✔✔what are the 6 mental abilities related to job performance - ✔✔1. verbal
comprehension
2. numerical
3. spatial visualization
4. perceptual speed
5. memory
6. inductive reasoning
✔✔what term is using symbols to transfer the meaning on information -
✔✔communication
✔✔what term is defined as non-word human responses (such as gestures and facial
expressions) and the perceived characteristics of the environment through which the
human verbal and nonverbal messages are transmitted - ✔✔nonverbal communication
✔✔what are the 5 ways to improve nonverbal effectiveness - ✔✔1. high EI people can
read nonverbal cues better than low EI people
2. look at what is happening
3. consider discrepancies b/w the nonverbal behavior and verbal statements
4. watch for subtleties in the nonverbal behavior
5. consider cultural differences
✔✔what are the 4 communication styles - ✔✔1. director (lion)
2. free spirit (otter)
3. humanist (golden retriever)
4. historian (beaver)
✔✔what 9 things should good feedback have - ✔✔1. intention
2. specificity
3. description
4. usefulness
5. timeliness
6. readiness
7. clarity
8. validity
