MEDICAL OFFICE CONCEPTS EXAMS SET
BUNDLED QUESTIONS AND CORRECT
ANSWERS LEARNING PACKAGE
●● _________ is the ability to speak and act considerately in various
situations.
Answer: Tact
●● _______ means logically and systematically planning steps to
accomplish a task.
Answer: Problem-solving
●● When speaking with terminally ill patients, what types of topics
should you discuss?
Answer: Short Term Topics
●● Dependability consists of _________ tasks on schedule, without
complaining, and offering to assist others.
Answer: finishing
●● The outward display of an employee's values and standards is
defined as:
Answer: Work Eithics
,●● A mix of self-motivation and __________ should be used when
seeking areas to assist fellow team members.
Answer: Tact
●● The core values of the IAAP include integrity, respect, adaptability,
communication and __________.
Answer: Commitment
●● To take action independently is to show __________.
Answer: initiative
●● AHIMA offers the CCA and CCS certification exams in coding.
Answer: true
●● Choose the most common place of employment for the
administrative medical assistant?
Answer: Physician Practice
●● A(n) ___________ person believes that one's own race, ethnic group,
and/or culture is superior to all others.
Answer: Ethnocentric
, ●● __________ is the tendency to believe that one's own race or ethnic
group is the most important and that some or all aspects of its culture are
superior to those of other groups.
Answer: ethnocentrism
●● ____________ is sensitivity to other people's feelings and situations.
Answer: empathy
●● Which answer helps build goodwill between the patient and the
physician?
Answer: lifting patients spirits
●● _________ is recognition given by associations that an individual
has met high standards and has demonstrated competency in given
knowledge and tasks.
Answer: certification
●● __________ is a key component when working within a medical
office environment.
Answer: flexibility
●● Which of the following is a current preferred sign-in method?
Answer: label method
BUNDLED QUESTIONS AND CORRECT
ANSWERS LEARNING PACKAGE
●● _________ is the ability to speak and act considerately in various
situations.
Answer: Tact
●● _______ means logically and systematically planning steps to
accomplish a task.
Answer: Problem-solving
●● When speaking with terminally ill patients, what types of topics
should you discuss?
Answer: Short Term Topics
●● Dependability consists of _________ tasks on schedule, without
complaining, and offering to assist others.
Answer: finishing
●● The outward display of an employee's values and standards is
defined as:
Answer: Work Eithics
,●● A mix of self-motivation and __________ should be used when
seeking areas to assist fellow team members.
Answer: Tact
●● The core values of the IAAP include integrity, respect, adaptability,
communication and __________.
Answer: Commitment
●● To take action independently is to show __________.
Answer: initiative
●● AHIMA offers the CCA and CCS certification exams in coding.
Answer: true
●● Choose the most common place of employment for the
administrative medical assistant?
Answer: Physician Practice
●● A(n) ___________ person believes that one's own race, ethnic group,
and/or culture is superior to all others.
Answer: Ethnocentric
, ●● __________ is the tendency to believe that one's own race or ethnic
group is the most important and that some or all aspects of its culture are
superior to those of other groups.
Answer: ethnocentrism
●● ____________ is sensitivity to other people's feelings and situations.
Answer: empathy
●● Which answer helps build goodwill between the patient and the
physician?
Answer: lifting patients spirits
●● _________ is recognition given by associations that an individual
has met high standards and has demonstrated competency in given
knowledge and tasks.
Answer: certification
●● __________ is a key component when working within a medical
office environment.
Answer: flexibility
●● Which of the following is a current preferred sign-in method?
Answer: label method
