BUAD 309 NEWEST EDITION STUDY GUIDE
SCRIPT 2026 QUESTIONS WITH VERIFIED
SOLUTIONS GRADED A+
⩥ Encoding. Answer: when the message sender concerts a thought, idea
or fact into a message composed of symbols pictures or words
⩥ Message. Answer: encoded information being sent
⩥ Channel. Answer: medium used to send the message:
voice, writing, graph, TV
⩥ Decoding. Answer: when the message receiver sees. reads or hears the
message
interpretation and translation of the message back into something
understood by the receiver
⩥ Feedback. Answer: Check on the success of the communication
The message receiver sends a new message back to the original sender,
and the original sender assesses if the receiver understood the original
message as intended
,⩥ Noise. Answer: Anything that blocks, distorts or changes in any way
the message the sender intended to communicate
Stereotypes, biases and one's mood or psychological state can all serve
as noise that distorts a message
Texting during a business meeting
can occur at any time in the communication process
⩥ Nonverbal communication. Answer: Not spoken or written but that
have meaning to others
Fire alarm, smile, emoji, red light, look of anger
⩥ Body Language. Answer: Body movement such as a gesture or
expression that conveys information to others
an employee drumming his or her fingers on the table and fidgeting in
the chair is communicating anxiety without saying a word.
⩥ In a typical face to face conversation. Answer: 7 percent of the total
message is conveyed by the words, 38 percent of the total message is
conveyed by vocal intonation, and 55 percent of the total message is
conveyed by facial and body expressions
⩥ Verbal Intonation. Answer: The emphasis given to spoken words and
phrases
It's not what you say it's how you say it
,⩥ one-way communication. Answer: The sender communicates a
message without expecting or getting any feedback from the receiver
Manager tells an employee to help a customer and the employee does so
without saying a word =
Managers tells an employee they are doing a good job and leaves before
they respond
⩥ two-way communication. Answer: One a receiver provides feedback
to a sender
If a manager tells an employee to join a telephone conference and the
employee says "i'll be right there"
Feedback enhances the effectiveness of the communication process by
helping to ensure that the intended message is the one received
⩥ task interdependence. Answer: when a person or unit is dependent on
another person for resources or information to get work done,
communication needs to increase
⩥ Pooled interdependence. Answer: When employees work
independently and their output is combined into group output
A call center in which customer service agents act relatively
independently in handling calls
Low communication requirements
, ⩥ sequential interdependence. Answer: Requires tasks to be performed
in a certain order
Like an assembly line
Increases the need for communication as individuals or groups are
dependent on other individuals or groups for the resources they need to
complete their own tasks
⩥ Reciprocal Interdependence. Answer: Requires constant
communication and mutual adjustment for task completion
Cross-functional research and development team or an event planning
team and creates the highest potential conflict
⩥ selective perception. Answer: when we selectively interpret what we
see based on our interests, expectations, experience and attitudes rather
than on how things really are
Receive part of a message that is consistent with our expectations, needs,
motivations and interests
A manager with a finance background may be more likely to see the
problem as finance-based, while a manager with a production
background may be more likely to see it as production-based.
⩥ misperception. Answer: messages are not always decoded by the
receiver in the way the sender intended
SCRIPT 2026 QUESTIONS WITH VERIFIED
SOLUTIONS GRADED A+
⩥ Encoding. Answer: when the message sender concerts a thought, idea
or fact into a message composed of symbols pictures or words
⩥ Message. Answer: encoded information being sent
⩥ Channel. Answer: medium used to send the message:
voice, writing, graph, TV
⩥ Decoding. Answer: when the message receiver sees. reads or hears the
message
interpretation and translation of the message back into something
understood by the receiver
⩥ Feedback. Answer: Check on the success of the communication
The message receiver sends a new message back to the original sender,
and the original sender assesses if the receiver understood the original
message as intended
,⩥ Noise. Answer: Anything that blocks, distorts or changes in any way
the message the sender intended to communicate
Stereotypes, biases and one's mood or psychological state can all serve
as noise that distorts a message
Texting during a business meeting
can occur at any time in the communication process
⩥ Nonverbal communication. Answer: Not spoken or written but that
have meaning to others
Fire alarm, smile, emoji, red light, look of anger
⩥ Body Language. Answer: Body movement such as a gesture or
expression that conveys information to others
an employee drumming his or her fingers on the table and fidgeting in
the chair is communicating anxiety without saying a word.
⩥ In a typical face to face conversation. Answer: 7 percent of the total
message is conveyed by the words, 38 percent of the total message is
conveyed by vocal intonation, and 55 percent of the total message is
conveyed by facial and body expressions
⩥ Verbal Intonation. Answer: The emphasis given to spoken words and
phrases
It's not what you say it's how you say it
,⩥ one-way communication. Answer: The sender communicates a
message without expecting or getting any feedback from the receiver
Manager tells an employee to help a customer and the employee does so
without saying a word =
Managers tells an employee they are doing a good job and leaves before
they respond
⩥ two-way communication. Answer: One a receiver provides feedback
to a sender
If a manager tells an employee to join a telephone conference and the
employee says "i'll be right there"
Feedback enhances the effectiveness of the communication process by
helping to ensure that the intended message is the one received
⩥ task interdependence. Answer: when a person or unit is dependent on
another person for resources or information to get work done,
communication needs to increase
⩥ Pooled interdependence. Answer: When employees work
independently and their output is combined into group output
A call center in which customer service agents act relatively
independently in handling calls
Low communication requirements
, ⩥ sequential interdependence. Answer: Requires tasks to be performed
in a certain order
Like an assembly line
Increases the need for communication as individuals or groups are
dependent on other individuals or groups for the resources they need to
complete their own tasks
⩥ Reciprocal Interdependence. Answer: Requires constant
communication and mutual adjustment for task completion
Cross-functional research and development team or an event planning
team and creates the highest potential conflict
⩥ selective perception. Answer: when we selectively interpret what we
see based on our interests, expectations, experience and attitudes rather
than on how things really are
Receive part of a message that is consistent with our expectations, needs,
motivations and interests
A manager with a finance background may be more likely to see the
problem as finance-based, while a manager with a production
background may be more likely to see it as production-based.
⩥ misperception. Answer: messages are not always decoded by the
receiver in the way the sender intended
