BUAD 309 COMPREHENSIVE STUDY GUIDE
CERTIFICATION 2026 Q&A VERIFIED
PASSED
⩥ Dysfunctional conflict. Answer: destructive conflict focused on
emotions and differences between the two parties
⩥ Constructive (Functional) Conflict. Answer: -Adaptive, positive
conflict
-Balances the interests of both parties to maximize mutual gains and the
attainment of mutual goals
-Contains elements of creativity and adaptation
-Can lead to identification of new alternatives and ideas
⩥ Task Conflict. Answer: disagreements among members about the
team's task or goals
⩥ Process conflict. Answer: disagreement about the procedures or
methods for accomplishing the task
⩥ Relationship conflict. Answer: incompatibility between individuals or
groups
,⩥ conflicts of interest. Answer: competition over resource constraints
⩥ values conflict. Answer: arises from incompatible belief systems
⩥ information conflict. Answer: occurs when people lack necessary
information, are misinformed, interpret information differently, or
disagree about which information is relevant
⩥ task interdependence. Answer: one person or unit is dependent on
another for resources or information
⩥ structural conflict. Answer: results from structural or process features
of the organization
⩥ conflict escalation. Answer: -Begins when one party begins using
aggressive tactics against the other
-The more conflict escalates, the harder it is to back down
-Results in dysfunctional conflict
⩥ De-escalating conflict. Answer: -React equivalently to the other party,
don't overreact
-Underreaction can de-escalate conflict
-Set personal behavior limits at the start
, -Managers can model de-escalation and set/enforce limits on escalating
behaviors (e.g., threats, violence)
⩥ Interpersonal Conflict Management styles. Answer: avoiding,
accommodating, competing, compromising, collaborating
⩥ collaborating. Answer: reflects a desire to give both parties what they
want
⩥ compromising. Answer: each side sacrifices to end the conflict
⩥ competing. Answer: pursuing one's own interest at the expense of the
other party
⩥ accommodating. Answer: a cooperative conflict management style
⩥ Best conflict resolution behaviors. Answer: -Try to put yourself in the
other person's position
-Focus on interests, not positions
-Attempt to create solutions to the problem
-Express emotions honestly
-Reach out, make the first move to make amends
-Document areas of agreement and disagreement
CERTIFICATION 2026 Q&A VERIFIED
PASSED
⩥ Dysfunctional conflict. Answer: destructive conflict focused on
emotions and differences between the two parties
⩥ Constructive (Functional) Conflict. Answer: -Adaptive, positive
conflict
-Balances the interests of both parties to maximize mutual gains and the
attainment of mutual goals
-Contains elements of creativity and adaptation
-Can lead to identification of new alternatives and ideas
⩥ Task Conflict. Answer: disagreements among members about the
team's task or goals
⩥ Process conflict. Answer: disagreement about the procedures or
methods for accomplishing the task
⩥ Relationship conflict. Answer: incompatibility between individuals or
groups
,⩥ conflicts of interest. Answer: competition over resource constraints
⩥ values conflict. Answer: arises from incompatible belief systems
⩥ information conflict. Answer: occurs when people lack necessary
information, are misinformed, interpret information differently, or
disagree about which information is relevant
⩥ task interdependence. Answer: one person or unit is dependent on
another for resources or information
⩥ structural conflict. Answer: results from structural or process features
of the organization
⩥ conflict escalation. Answer: -Begins when one party begins using
aggressive tactics against the other
-The more conflict escalates, the harder it is to back down
-Results in dysfunctional conflict
⩥ De-escalating conflict. Answer: -React equivalently to the other party,
don't overreact
-Underreaction can de-escalate conflict
-Set personal behavior limits at the start
, -Managers can model de-escalation and set/enforce limits on escalating
behaviors (e.g., threats, violence)
⩥ Interpersonal Conflict Management styles. Answer: avoiding,
accommodating, competing, compromising, collaborating
⩥ collaborating. Answer: reflects a desire to give both parties what they
want
⩥ compromising. Answer: each side sacrifices to end the conflict
⩥ competing. Answer: pursuing one's own interest at the expense of the
other party
⩥ accommodating. Answer: a cooperative conflict management style
⩥ Best conflict resolution behaviors. Answer: -Try to put yourself in the
other person's position
-Focus on interests, not positions
-Attempt to create solutions to the problem
-Express emotions honestly
-Reach out, make the first move to make amends
-Document areas of agreement and disagreement
