ITN 106 Test 3 QUESTIONS WITH
|\ |\ |\ |\ |\ |\
ANSWERS
What should you avoid learning at all costs?
|\ |\ |\ |\ |\ |\ |\
Dependability
Breaking customer equipment |\ |\
Customer's passwords |\
Getting customer's location dirty - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\
✔✔Customer's passwords |\
A technician receives an error every time a workstation boots up.
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
The technician needs to find out what process is responsible for the
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
error. Which of the following utilities would be used first?
|\ |\ |\ |\ |\ |\ |\ |\ |\
Control Panel |\
Task Manger |\
Event Viewer |\
MSCONFIG - CORRECT ANSWERS ✔✔Event Viewer |\ |\ |\ |\ |\
A technician has removed some malware from a system but the user
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
stated that she is being redirected to some web sites such as
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Windows Update. Which of the following is the most likely cause of
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
the issue?
|\ |\
,NIC driver is corrupt
|\ |\ |\
Reinstall windows |\
The web browsers cache is full
|\ |\ |\ |\ |\
Not all the malware has been removed - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
✔✔Not all the malware has been removed
|\ |\ |\ |\ |\ |\
A technician is called onsite to solve a network connection error.
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Upon arrival, the A technician observes a message on the screen
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
stating there is no boot drive found. Which of the following steps
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
should the technician take next?
|\ |\ |\ |\
Repair the boot sector using recovery console
|\ |\ |\ |\ |\ |\
Restart the system, booting from a system recovery disc
|\ |\ |\ |\ |\ |\ |\ |\
Restart the system to verify the proper boot order
|\ |\ |\ |\ |\ |\ |\ |\
Replace the hard drive - CORRECT ANSWERS ✔✔Restart the
|\ |\ |\ |\ |\ |\ |\ |\ |\
system to verify the proper boot order
|\ |\ |\ |\ |\ |\
Which of the following are symptoms of malware on a PC? (Choose
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
all that apply)
|\ |\
When the system is idle, there is network and hard drive activity
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
When you browse the Internet, you are redirected to Web sites that
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
you did not click on.
|\ |\ |\ |\
When the system prints, it prints nothing but random characters
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
and symbols instead of regular text. - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\
,✔✔When the system is idle, there is network and hard drive
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
activity, When you browse the Internet, you are redirected to Web
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
sites that you did not click on.
|\ |\ |\ |\ |\ |\
A client has a computer that is infected with several virus and
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
spyware. Which of the following should the technician perform first
|\ |\ |\ |\ |\ |\ |\ |\ |\
before the virus and spyware removal?
|\ |\ |\ |\ |\ |\
Run Windows Update
|\ |\
Disable System Restore
|\ |\
Run CHKDSK /R command
|\ |\ |\
Disable network card - CORRECT ANSWERS ✔✔Disable System
|\ |\ |\ |\ |\ |\ |\ |\
Restore
A client has a computer that is infected with several virus and
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
spyware. Which of the following should the technician perform first
|\ |\ |\ |\ |\ |\ |\ |\ |\
before the virus and spyware removal?
|\ |\ |\ |\ |\ |\
Run Windows Update
|\ |\
Disable System Restore
|\ |\
Run CHKDSK /R command
|\ |\ |\
Disable network card - CORRECT ANSWERS ✔✔Disable System
|\ |\ |\ |\ |\ |\ |\ |\
Restore
, A user is connected to his personal mobile hotspot device at a
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
library for Internet access. He notices the display shows two
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
connections, instead of just one. Which of the following actions will |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
prevent the intruders device? (Choose all that apply)
|\ |\ |\ |\ |\ |\ |\
Change the security on the hotspot|\ |\ |\ |\ |\
Turn off the hotspot, and try later to see if the intruder has left
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Add the intruding device to a blocked access list
|\ |\ |\ |\ |\ |\ |\ |\
Use the hotspot to access the intruder's device - CORRECT
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔Change the security on the hotspot, Add the |\ |\ |\ |\ |\ |\ |\ |\ |\
intruding device to a blocked access list |\ |\ |\ |\ |\ |\
Which of the following should the technician do last after cleaning
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
up a virus infection?
|\ |\ |\
Clear the event logs |\ |\ |\
Update anti-virus software |\ |\
Schedule scans and updates |\ |\ |\
Educate the end user - CORRECT ANSWERS ✔✔Educate the end
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
user
A user reports that people are receiving emails from their account
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
that they did not send. Which of the following security measures
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
would best resolve the problem?
|\ |\ |\ |\
Check the PC for malware |\ |\ |\ |\
|\ |\ |\ |\ |\ |\
ANSWERS
What should you avoid learning at all costs?
|\ |\ |\ |\ |\ |\ |\
Dependability
Breaking customer equipment |\ |\
Customer's passwords |\
Getting customer's location dirty - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\
✔✔Customer's passwords |\
A technician receives an error every time a workstation boots up.
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
The technician needs to find out what process is responsible for the
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
error. Which of the following utilities would be used first?
|\ |\ |\ |\ |\ |\ |\ |\ |\
Control Panel |\
Task Manger |\
Event Viewer |\
MSCONFIG - CORRECT ANSWERS ✔✔Event Viewer |\ |\ |\ |\ |\
A technician has removed some malware from a system but the user
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
stated that she is being redirected to some web sites such as
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Windows Update. Which of the following is the most likely cause of
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
the issue?
|\ |\
,NIC driver is corrupt
|\ |\ |\
Reinstall windows |\
The web browsers cache is full
|\ |\ |\ |\ |\
Not all the malware has been removed - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
✔✔Not all the malware has been removed
|\ |\ |\ |\ |\ |\
A technician is called onsite to solve a network connection error.
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Upon arrival, the A technician observes a message on the screen
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
stating there is no boot drive found. Which of the following steps
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
should the technician take next?
|\ |\ |\ |\
Repair the boot sector using recovery console
|\ |\ |\ |\ |\ |\
Restart the system, booting from a system recovery disc
|\ |\ |\ |\ |\ |\ |\ |\
Restart the system to verify the proper boot order
|\ |\ |\ |\ |\ |\ |\ |\
Replace the hard drive - CORRECT ANSWERS ✔✔Restart the
|\ |\ |\ |\ |\ |\ |\ |\ |\
system to verify the proper boot order
|\ |\ |\ |\ |\ |\
Which of the following are symptoms of malware on a PC? (Choose
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
all that apply)
|\ |\
When the system is idle, there is network and hard drive activity
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
When you browse the Internet, you are redirected to Web sites that
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
you did not click on.
|\ |\ |\ |\
When the system prints, it prints nothing but random characters
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
and symbols instead of regular text. - CORRECT ANSWERS
|\ |\ |\ |\ |\ |\ |\ |\ |\
,✔✔When the system is idle, there is network and hard drive
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
activity, When you browse the Internet, you are redirected to Web
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
sites that you did not click on.
|\ |\ |\ |\ |\ |\
A client has a computer that is infected with several virus and
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
spyware. Which of the following should the technician perform first
|\ |\ |\ |\ |\ |\ |\ |\ |\
before the virus and spyware removal?
|\ |\ |\ |\ |\ |\
Run Windows Update
|\ |\
Disable System Restore
|\ |\
Run CHKDSK /R command
|\ |\ |\
Disable network card - CORRECT ANSWERS ✔✔Disable System
|\ |\ |\ |\ |\ |\ |\ |\
Restore
A client has a computer that is infected with several virus and
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
spyware. Which of the following should the technician perform first
|\ |\ |\ |\ |\ |\ |\ |\ |\
before the virus and spyware removal?
|\ |\ |\ |\ |\ |\
Run Windows Update
|\ |\
Disable System Restore
|\ |\
Run CHKDSK /R command
|\ |\ |\
Disable network card - CORRECT ANSWERS ✔✔Disable System
|\ |\ |\ |\ |\ |\ |\ |\
Restore
, A user is connected to his personal mobile hotspot device at a
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
library for Internet access. He notices the display shows two
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
connections, instead of just one. Which of the following actions will |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
prevent the intruders device? (Choose all that apply)
|\ |\ |\ |\ |\ |\ |\
Change the security on the hotspot|\ |\ |\ |\ |\
Turn off the hotspot, and try later to see if the intruder has left
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
Add the intruding device to a blocked access list
|\ |\ |\ |\ |\ |\ |\ |\
Use the hotspot to access the intruder's device - CORRECT
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
ANSWERS ✔✔Change the security on the hotspot, Add the |\ |\ |\ |\ |\ |\ |\ |\ |\
intruding device to a blocked access list |\ |\ |\ |\ |\ |\
Which of the following should the technician do last after cleaning
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
up a virus infection?
|\ |\ |\
Clear the event logs |\ |\ |\
Update anti-virus software |\ |\
Schedule scans and updates |\ |\ |\
Educate the end user - CORRECT ANSWERS ✔✔Educate the end
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\
user
A user reports that people are receiving emails from their account
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
that they did not send. Which of the following security measures
|\ |\ |\ |\ |\ |\ |\ |\ |\ |\ |\
would best resolve the problem?
|\ |\ |\ |\
Check the PC for malware |\ |\ |\ |\
