MEDICAL OFFICE CONCEPTS
CERTIFICATION EVALUATION QUESTIONS
AND SOLUTIONS PREMIUM REVIEW
MATERIAL
●● Section 2, Hazard(s) identification
Answer: includes all hazards regarding the chemical; required label
elements.
●● Section 3, Composition/information on ingredients
Answer: includes information on chemical ingredients; trade secret
claims
●● Section 4, First-aid measures
Answer: includes important symptoms/ effects, acute, delayed; required
treatment.
●● Section 5, Fire-fighting measures
Answer: lists suitable extinguishing techniques, equipment; chemical
hazards from fire.
●● Section 6, Accidental release measures
,Answer: lists emergency procedures; protective equipment; proper
methods of containment and cleanup.
●● What are the two different style formats that offices frequently use
when sending a letter to the patient?
Answer: Block and modified block
●● The main purpose of which type of correspondence is to let the
sender know as soon as possible that a request is being handled?
Answer: Letters of acknowledgement
●● Leaning toward a person conveys _______________ in the message?
Answer: Interest
●● You are typing a letter to a patient that is too long for one page. How
would you start the second page?
Answer: Use blank stationery for the second page.
●● If medical records are attached to correspondence, the patient
____________ sign a release form.
Answer: must
●● 6) Which type of letter is used when a physician transfers part or all
of a patient's care to another physician?
, Answer: Referral letter
●● 7) Notes that are positioned at the bottom of the page on which the
reference appears are called __________.
Answer: Footnotes
●● 8) When composing the body of an e-mail, the standard protocol is to
address how many topics?
Answer: . One
●● 9) A barrier to effective communication is:
Answer: . Inactive listening
●● 10) When proofreading a sentence, the notation ¶ is used to indicate
Answer: Start a new paragraph
●● 11) _____________________ is the careful reading and examination
of a document for the sole purpose of finding and correcting errors
Answer: Proofreading
●● 12) Expressing ideas through words and gestures to ideas is known
as:
Answer: Encoding
CERTIFICATION EVALUATION QUESTIONS
AND SOLUTIONS PREMIUM REVIEW
MATERIAL
●● Section 2, Hazard(s) identification
Answer: includes all hazards regarding the chemical; required label
elements.
●● Section 3, Composition/information on ingredients
Answer: includes information on chemical ingredients; trade secret
claims
●● Section 4, First-aid measures
Answer: includes important symptoms/ effects, acute, delayed; required
treatment.
●● Section 5, Fire-fighting measures
Answer: lists suitable extinguishing techniques, equipment; chemical
hazards from fire.
●● Section 6, Accidental release measures
,Answer: lists emergency procedures; protective equipment; proper
methods of containment and cleanup.
●● What are the two different style formats that offices frequently use
when sending a letter to the patient?
Answer: Block and modified block
●● The main purpose of which type of correspondence is to let the
sender know as soon as possible that a request is being handled?
Answer: Letters of acknowledgement
●● Leaning toward a person conveys _______________ in the message?
Answer: Interest
●● You are typing a letter to a patient that is too long for one page. How
would you start the second page?
Answer: Use blank stationery for the second page.
●● If medical records are attached to correspondence, the patient
____________ sign a release form.
Answer: must
●● 6) Which type of letter is used when a physician transfers part or all
of a patient's care to another physician?
, Answer: Referral letter
●● 7) Notes that are positioned at the bottom of the page on which the
reference appears are called __________.
Answer: Footnotes
●● 8) When composing the body of an e-mail, the standard protocol is to
address how many topics?
Answer: . One
●● 9) A barrier to effective communication is:
Answer: . Inactive listening
●● 10) When proofreading a sentence, the notation ¶ is used to indicate
Answer: Start a new paragraph
●● 11) _____________________ is the careful reading and examination
of a document for the sole purpose of finding and correcting errors
Answer: Proofreading
●● 12) Expressing ideas through words and gestures to ideas is known
as:
Answer: Encoding
