Med 105 Exam Questions And Correct Answers| Graded A+.

When you recognize that a patient in the waiting room will be required to wait much longer than originally expected, you should: - correct answers notify the patient tactfully and offer to reschedule Define coaching a patient as it relates to health maintenance - correct answers enhancing the patients understanding and learning experience when educating patients regarding topics of health maintenance Chemicals kept in the office for laboratory work - correct answers -must be properly labeled and stored when providing patient education the first task is to - correct answers assess the patients ability to comprehend the instructions one way to ease fears and maintain good report with patients is to communicate clearly what is expected from patients of the practice as well as what patients can expect from the practice staff. why would explaining payment options and billing procedures be an important part of communication? - correct answers to help avoid misunderstanding regarding financial matters which of these statements is true - correct answers Emails can be sent or forwarded without your knowledge or permission Compared to inkjet printers, laser printers: - correct answers have lower ink costs over time it is most appropriate to use an answering machine when - correct answers during office lunch break the primary benefit of _________ is that patients have an opportunity to present for complaints that have an unexpected onset - correct answers Walk in what statement about the internet is correct - correct answers some type of web browser is required to access websites on the internet when filing alphabetically: - correct answers hyphenated surnames and hyphenated firm names are indexed as one unit Staff meetings are usually held when - correct answers in the medical office before or after patient care hours Before you transfer a patient's call to another department or office: - correct answers All of the above when responding to a nonemergency phone call, and the person needs additional information. It is appropriate to respond by excusing yourself from the phone call by saying: - correct answers All of the above having an understanding of the _______ influences on behavior is beneficial when working with culturally diverse patients - correct answers Hereditary, cultural, environmental When patients arrive at the office, the administrative medical assistant should - correct answers explain all instructions thoroughly Participating in conversations with another person by repeating words or phrases or giving approving or disapproving nods is an example of what - correct answers Active listening Meditation and prayer are forms of which coping skill? - correct answers Spirituality watching tv and reading excessively to avoid dealing with an issue are common types of what - correct answers temporary withdrawals Which of these zip codes is written correctly? - correct answers 29388-xxxx hardware and software devices that protect an organization from intruders are called what - correct answers firewalls If you are speaking to a patient face-to-face at the office and the phone rings, you should: - correct answers say excuse me for a moment please and answer the call how many times can data be recorded on a DVD-R disk - correct answers Once When should a charge slip be prepared and attached to a patients chart? - correct answers Before the patient is seen the first step in composing a letter is to - correct answers determine what information needs to be included During a personal conversation, it would be most appropriate to stand ____ from the person you are speaking with. - correct answers 2 feet Statements that begin with ______ can open up a conversation that gives patients a positive impression that you care about how they are - correct answers I Which of these words should be capitolized - correct answers Tylenol (brand name) The most common example of happy positive facial expression is what - correct answers a smile You do NOT need to include which of the following types of information when transmitting a prescription refill request to a pharmacy - correct answers Date the prescription was first filled Encoder software is not used to - correct answers to replace the EHR software When documenting telephone calls you should - correct answers include your own name or initials If you have a patient who is habitually late, it is recommended that you - correct answers Ask the office manager to discuss the schedule policy with the patient what suffix means disease - correct answers pathy when you are filing alphabetically and two names are the same, the address is used to make the filing decision in which order? - correct answers State, City, Street The prefix iso means - correct answers same when you are using a fax machine you should not - correct answers transmit material without a cover letter page which of the following is not a recommended personal performance goal - correct answers working independently Which calling feature allows several people in various locations to converse at the same time? - correct answers Conference calling which is NOT considered preparing the front desk at the beginning of the day - correct answers Check the reading materials toys and books A _____ refers to blocking off time slots in a paper schedule with an X or having specified time periods automatically blocked out in a computer schedule. - correct answers Matrix When using your EHR software the electronic superbill - correct answers can be done in conjunction with charting Which of these is a disadvantage of using emails - correct answers it is not as secure, private, and confidential as people think when using the 3 read system of proof reading, which of the following do you check first - correct answers errors in composition The prefix ante means - correct answers before a patient does not need to provide signed consent for release of medical information about - correct answers public health risk which of the following is not a common feature of practice management software - correct answers Word processing what is the most commonly used defense mechanism - correct answers repression when should an organization chart be updated - correct answers only when there are personal changes which of the following is the most appropriate question to ask when scheduling an appointment - correct answers what is the reason for this visit at the beginning of the day, visually inspect all exam rooms and lab areas. What items should you check and tasks should you perform - correct answers All of the above When addressing a letter it is recommended that you use a ______ type font to expedite delivery - correct answers standard A safe environment begins at the front door, the reception room requires a safety check to ensure that it presents no hazards for patients and visitors. Which of the following is NOT part of evaluating the reception area - correct answers Place charts for check in insurance companies typically require patients to obtain a _______ before they will pay for a visit to a specialist - correct answers Referral The primary disadvantage of the _________ filing system is that it requires a degree of familiarity of a certain area - correct answers Geographic When using practice management software charge entries are typically done on the ____ screen - correct answers file maintenance The prefix dia means - correct answers through when changing a singular word that ends in A to a plural word you change it to: - correct answers ae When filing records in a new file cabinet, it is recommended that you: - correct answers place files in the bottom drawer first a bulletin board used for posting intraoffice notices is most likely to be placed where - correct answers staff room How often should the tickler file be checked - correct answers daily which of these are used to provide specific written instructions regarding the examination and diagnostic testing performed in your office - correct answers information sheets in regards to filing ________ is done by marking the index identifiers on the paper to be filed - correct answers coding regardless to whether your office has EHR software or not you must employee best practice for safe computer use, there are a number of considerations for security which of the following is NOT considered best practices for computer security - correct answers placing printers/fax/copiers/etc. in high traffic or visual sight areas Identify supplies needed in order to store paper medical records - correct answers All of the above Which of the following is a recommended phrase to help resolve a conflict between coworkers - correct answers i know this is really frustrating for you In the context of communication ______ may be considered as the awareness of ones own feelings and the feelings of others - correct answers perception Why is careful monitoring of inventory vital in medical practice and what is considered best practice - correct answers all of the above when working with a pediatric patient instead of saying deformity it is recommended that you say what - correct answers appearance which of the following is NOT one of the four essential truths of human interactions - correct answers all people appeal to you equally which of the following statements are true - correct answers Office policies that pertain to the patient should be outlined at their initial visit If a patient engages in clearly inappropriate behavior, you should: - correct answers have a whiteness come in and instruct the patient to cease the behavior If a caller makes threats, you should: - correct answers document the information about the caller and the threat and end the call a HIPPA security rule audit includes a review of all but which of the following categories - correct answers a drug authorization When answering a telephone call you should not - correct answers remain expressionless in the HPIP system of recording medical information which is considered an objective finding - correct answers physical exam when recording progress notes the specific chief complaint should - correct answers written in the patients own words the prefix ultra means - correct answers beyond the combining form cyano means - correct answers blue What does the P in SOAP stand for? - correct answers Plans for further studies, treatment, or management which of the following would be sent to a licensing board - correct answers professional letter When talking with a patient you should NOT - correct answers look away while the patient is speaking The use of mobile devices like cellphones, tablets, etc. in the health care settings is rapidly increasing. Which of the following is NOT considered a concern when using these mobile devices - correct answers convivence and connectivity Everyone is motivated by: - correct answers Money In most employment situations an evaluation of work performance is made on a __________ basis - correct answers Anual Which filing system provides the most patient privacy? - correct answers numerical a phone screening manual is sometimes called a ________ manual - correct answers triage The national task force on violence against health care providers recommends that medical facilities conduct __________ inventories - correct answers Semi Anual Which of the following would be a subjective statement - correct answers you dont look well communicating with culturally diverse pediatric, geriatric, and difficult or uncooperative patients involves the use of resources and - correct answers Reflective communication the two main types of boundaries are - correct answers physical and emotional which of the following is not one of the 4 Es' used to engage a child in health care matters - correct answers evidence which of the following would NOT be proper seating ergonimics - correct answers seat front that presses against the back of your knees and lower legs What does the I in the HPIP method stand for? - correct answers impression Which of the following is NOT an advantage of EHR - correct answers it completly eliminates the necessity of paper records the characteristic features of _______ letter styles is that the date line, complimentary close and typed signature start a bit right of center - correct answers Modified Block Which of the following describes a type of verbal communication - correct answers The spoken word about 5% of the population is made up of this type of learner - correct answers kinesthetic