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Certified Medical Administrative Assistant (CMAA) Exam Review

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This study material is designed to support individuals preparing for the Certified Medical Administrative Assistant (CMAA) certification examination. It provides review materials, practice questions, and assessment-focused content to help learners strengthen their understanding of medical office administration, patient services, healthcare regulations, and administrative procedures. The material covers key topics including medical terminology, patient scheduling, appointment management, medical records, electronic health records (EHR), insurance verification, medical billing fundamentals, HIPAA compliance, communication skills, customer service, office operations, professionalism, ethics, healthcare laws, infection prevention, patient confidentiality, and administrative workflow. Emphasis is placed on developing the organizational, communication, and administrative skills necessary to provide efficient, accurate, and patient-centered support in healthcare settings. This material is suitable for medical administrative assistants, healthcare office professionals, CMAA certification candidates, training programs, competency assessments, continuing education participants, and professional development in medical office administration.

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Certified Medical Administrative Assistant
(CMAA) - Challenges From The NHA
Official Study Guide 3.0 With
correct answers Latest Update

Which of the following is a responsibility of being a
CMAA?

A.Diagnosing
B.Treating
C.Providing patient education
D.Managing medication -
correct answers C is correct.

CMAA's job responsibilities include providing patient education and
coaching.


Which of the following would be included as a PCMH health care team
member?

A.Coder
B.Pharmacist
C.Billing specialist
D.Third-party payer -
correct answers B is correct.

PCMH team can include a primary care provider (physician, physician
assistant, and/or nurse practitioners), registered nurse (RN), licensed

,practical nurses (LPN), certified clinical medical assistants (CCMA),
pharmacists, medical specialist as needed, and certified medical
administrative assistant (CMAA).


Which of the following is a focus of delivery models in health
care? A. Preventive care
B.Auditing
C.Third-party billing
D.Trend forecasting -
correct answers A is correct.

The delivery model can optimize and focus on access, managing chronic
conditions, and preventive care.


Describe a PCMH health care team. -
correct answers PCMH health care team blends multidisciplinary skills
and several professional's insights on each patient's overall health.


Role: Decreases costs and provides proactive preventive care
1.Accountable Care Organizations
2.Home Health Care
3.Hospice
4.Mobile Health Unit
5.Patient Centered Medical Home -
correct answers 5. Patient Centered Medical Home decreases costs
and provides proactive preventive care.

,Role: Gives quality care to Medicare patients
1.Accountable Care Organizations
2.Home Health Care
3.Hospice
4.Mobile Health Unit
5.Patient Centered Medical Home -
correct answers 1. Accountable Care Organizations give quality care
to Medicare patients.



Role: Provides postpartum care to new parents at home
1.Accountable Care Organizations
2.Home Health Care
3.Hospice
4.Mobile Health Unit
5.Patient Centered Medical Home -
correct answers 2. Home Health Care provides postpartum care to
new parents at home.



Role: Provides support for patients who are terminally ill
1.Accountable Care Organizations
2.Home Health Care
3.Hospice
4.Mobile Health Unit

, 5.Patient Centered Medical Home -
correct answers 3.
Hospice provides support for patients who are terminally ill.


Role: Reaches patients in rural areas or those without access to
health care services 1. Accountable Care Organizations
2.Home Health Care
3.Hospice
4.Mobile Health Unit
5.Patient Centered Medical Home -
correct answers 4. Mobile Health Units reach patients in rural areas
or those without access to health care services.



Role: Transmits medication refills
1.Certified Clinical Medical Assistant
2.Pharmacist
3.Certified Medical Administrative Assistant
4.Physician Assistant -
correct answers 1. CCMA will transmit medication refills (based on
scope of practice).



Role: Fills medication orders
1.Certified Clinical Medical Assistant
2.Pharmacist
3.Certified Medical Administrative Assistant

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