,Hands Heal Communication, Documentation, and
Insurance Billing for Manual Therapists
FIFTH EDITION
Diana L. Thompson
Licensed Massage Therapist Seattle, Washington
,Contents
Cover image
Title page
Copyright
Dedication
Foreword
Preface
Acknowledgments
Reviewers
Section I Communicacation
Chapter 1 Communication and the Therapeutic Relationship
Case Studies
Introduction
Interviewing Skills
Summary
Reference
Chapter 2 Communication with the Health Care Team
Introduction
Guidelines for Communication
Standard Methods of Communication
Summary
Reference
Chapter 3 Communication with the Legal Team
Introduction
The Role of the Legal Team in Personal Injury Cases
Communication with the Patient’s (Plaintiff’s) Attorney
Guarantee of Payment for Health Care Services
Communication with the Liability Insurance Company Attorney for the At-Fault Party
Payment for Services
Summary
Reference
Section II Documentation
Chapter 4 Why Document?
, Introduction
Who Should Document?
Why Document?
Summary
Reference
Chapter 5 Documentation: Intake Forms
Introduction
Health Information Forms: For Wellness Care
Health Information Forms: For Curative Care
HIPAA Regulations for Electronic Transaction
Fees and Policies
Health Report
Pain and Disability Outcome Measures
Injury Information Form
Amending the Forms
Summary
Reference
Chapter 6 Documentation: Session Notes
Introduction
Guidelines for Charting
Components of the SOAP Format
Initial Notes, Subsequent Notes, Progress Notes, and Discharge Notes
Timing
Summary
Reference
Chapter 7 Wellness Charting for Massage and Bodywork Therapies: Energy Work and Relaxation Therapies; Event, On-Site, and Spa Venues
Introduction
Wellness Format for Documenting Healthy Clients
Treatment Charting Versus Wellness Charting
Venues Befitting Wellness Charting
Summary
Reference
Section III Billing, Ethics, and Reresearch
Chapter 8 Insurance Billing
Introduction
Things to Know Before You Bill Insurance
Types of Insurance Coverage
Guidelines for Insurance Documentation
Guidelines for Insurance Billing
Strategies for Managing Reimbursement Challenges
Appealing Claims Denials
Insurance Billing for Manual Therapists
FIFTH EDITION
Diana L. Thompson
Licensed Massage Therapist Seattle, Washington
,Contents
Cover image
Title page
Copyright
Dedication
Foreword
Preface
Acknowledgments
Reviewers
Section I Communicacation
Chapter 1 Communication and the Therapeutic Relationship
Case Studies
Introduction
Interviewing Skills
Summary
Reference
Chapter 2 Communication with the Health Care Team
Introduction
Guidelines for Communication
Standard Methods of Communication
Summary
Reference
Chapter 3 Communication with the Legal Team
Introduction
The Role of the Legal Team in Personal Injury Cases
Communication with the Patient’s (Plaintiff’s) Attorney
Guarantee of Payment for Health Care Services
Communication with the Liability Insurance Company Attorney for the At-Fault Party
Payment for Services
Summary
Reference
Section II Documentation
Chapter 4 Why Document?
, Introduction
Who Should Document?
Why Document?
Summary
Reference
Chapter 5 Documentation: Intake Forms
Introduction
Health Information Forms: For Wellness Care
Health Information Forms: For Curative Care
HIPAA Regulations for Electronic Transaction
Fees and Policies
Health Report
Pain and Disability Outcome Measures
Injury Information Form
Amending the Forms
Summary
Reference
Chapter 6 Documentation: Session Notes
Introduction
Guidelines for Charting
Components of the SOAP Format
Initial Notes, Subsequent Notes, Progress Notes, and Discharge Notes
Timing
Summary
Reference
Chapter 7 Wellness Charting for Massage and Bodywork Therapies: Energy Work and Relaxation Therapies; Event, On-Site, and Spa Venues
Introduction
Wellness Format for Documenting Healthy Clients
Treatment Charting Versus Wellness Charting
Venues Befitting Wellness Charting
Summary
Reference
Section III Billing, Ethics, and Reresearch
Chapter 8 Insurance Billing
Introduction
Things to Know Before You Bill Insurance
Types of Insurance Coverage
Guidelines for Insurance Documentation
Guidelines for Insurance Billing
Strategies for Managing Reimbursement Challenges
Appealing Claims Denials
