WGU C215 OPERATIONS MANAGEMENT
OBJECTIVE ASSESSMENT 2 COMPREHENSIVE
OPERATIONS MANAGEMENT STUDY GUIDE
2026
◉ Affiliate revenue model.
Answer: Companies receive a referral fee for directing business to an
affiliate
◉ Appraisal cost.
Answer: The cost associated with uncovering defects
◉ Automated order entry systems.
Answer: A method using telephone models to send digital orders to
suppliers.
◉ Backwards integration.
Answer: Owning or controlling sources of raw materials and
components.
◉ Benchmarking.
,Answer: Studying other companies business practices for
comparison.
◉ Bullwhip effect.
Answer: Inaccurate or distorted demand information created in the
supply chain.
◉ Business to Business commerce.
Answer: Businesses buying and selling to other businesses.
◉ Business to consumer commerce.
Answer: Businesses selling to individual consumers.
◉ Cause and effect diagrams.
Answer: A chart that identifies potential causes of particular quality
problems.
◉ Checklist.
Answer: A list of common defects and the number of observed
occurrences of each.
◉ Conformance to specifications.
, Answer: how well a product or service meets the targets and
tolerances set by designers.
◉ Continuous improvement.
Answer: A philosophy of never ending improvement.
◉ Control charts.
Answer: Charts used to evaluate whether a process is operating
within expectations.
◉ Crossdocking.
Answer: Eliminates storage and order picking functions of a
distribution warehouse.
◉ Customer defined quality.
Answer: an integrated effort designed to improve quality
performance at every level of the organization.
◉ Deming Prize.
Answer: Japanese award for companies to recognize efforts in
quality improvement.
◉ Distribution management.
OBJECTIVE ASSESSMENT 2 COMPREHENSIVE
OPERATIONS MANAGEMENT STUDY GUIDE
2026
◉ Affiliate revenue model.
Answer: Companies receive a referral fee for directing business to an
affiliate
◉ Appraisal cost.
Answer: The cost associated with uncovering defects
◉ Automated order entry systems.
Answer: A method using telephone models to send digital orders to
suppliers.
◉ Backwards integration.
Answer: Owning or controlling sources of raw materials and
components.
◉ Benchmarking.
,Answer: Studying other companies business practices for
comparison.
◉ Bullwhip effect.
Answer: Inaccurate or distorted demand information created in the
supply chain.
◉ Business to Business commerce.
Answer: Businesses buying and selling to other businesses.
◉ Business to consumer commerce.
Answer: Businesses selling to individual consumers.
◉ Cause and effect diagrams.
Answer: A chart that identifies potential causes of particular quality
problems.
◉ Checklist.
Answer: A list of common defects and the number of observed
occurrences of each.
◉ Conformance to specifications.
, Answer: how well a product or service meets the targets and
tolerances set by designers.
◉ Continuous improvement.
Answer: A philosophy of never ending improvement.
◉ Control charts.
Answer: Charts used to evaluate whether a process is operating
within expectations.
◉ Crossdocking.
Answer: Eliminates storage and order picking functions of a
distribution warehouse.
◉ Customer defined quality.
Answer: an integrated effort designed to improve quality
performance at every level of the organization.
◉ Deming Prize.
Answer: Japanese award for companies to recognize efforts in
quality improvement.
◉ Distribution management.
