Spectrum field technician Midterm 2026 ACTUAL
COMPLETE REAL TESTING EXAM QUESTIONS AND
VERIFIED ANSWERS (MULTIPLE CHOICES) ||A+
GRADED |100% CORRECT!! 2025 LATEST VERSION!!
A customer is complaining of a total loss of internet service.
What three questions would be appropriate to ask them during
the analyze step in the troubleshooting process?
Are you having issues with any other services? Have you added
any software to your computers? Are there any other devices
that are experiencing the same issue?
When troubleshooting a complaint about poor download speeds,
what step should you perform using ethernet wired connect>
A speed check.
What utility displays the route from the source to the
destination and can uncover latency causing network
bottlenecks?
trace route
,What utility does the technician use to check for latency with a
particular website?
continuous ping
What is tested when the technician pings the default gateway?
The connection between the computer and the router.
What is tested when the technician pings the loopback address
(127.0.0.1)?
The NIC in the computer.
Which Windows command is used to view the IP address of a
computer?
IPCONFIG
Spectrum's internet service requires a 2-way RF communication
path. True OR False?
True
,What can be tested by connecting to an interior wire at the
groundblock?
Ingress
Forward is below spec at a wall plate, but above spec at the
ground block. What should be done next?
Calculate the loss that should be occurring between the ground
block and the wall plate.
A customer is experiencing two black bars on their video
display. Which answers a setting that could help remove them?
Aspect ratio.
, What tool is commonly used by a technicians to verify set-top
box operation?
On screen diagnostics.
What test equipment can be used to determine where a cable is
buried and it's depth?
Cable locator.
What is a time-domain reflectometer (TDR)?
If it tells you the distance to where the fault is.
A tiling issue was isolated down to a damaged drop cable. You
have just replaced the damaged drop cable with a new one.
What would you do next?
Run your tests on the new drop.
What is an important step during the analyze step in the
troubleshooting model?
Ask questions.
COMPLETE REAL TESTING EXAM QUESTIONS AND
VERIFIED ANSWERS (MULTIPLE CHOICES) ||A+
GRADED |100% CORRECT!! 2025 LATEST VERSION!!
A customer is complaining of a total loss of internet service.
What three questions would be appropriate to ask them during
the analyze step in the troubleshooting process?
Are you having issues with any other services? Have you added
any software to your computers? Are there any other devices
that are experiencing the same issue?
When troubleshooting a complaint about poor download speeds,
what step should you perform using ethernet wired connect>
A speed check.
What utility displays the route from the source to the
destination and can uncover latency causing network
bottlenecks?
trace route
,What utility does the technician use to check for latency with a
particular website?
continuous ping
What is tested when the technician pings the default gateway?
The connection between the computer and the router.
What is tested when the technician pings the loopback address
(127.0.0.1)?
The NIC in the computer.
Which Windows command is used to view the IP address of a
computer?
IPCONFIG
Spectrum's internet service requires a 2-way RF communication
path. True OR False?
True
,What can be tested by connecting to an interior wire at the
groundblock?
Ingress
Forward is below spec at a wall plate, but above spec at the
ground block. What should be done next?
Calculate the loss that should be occurring between the ground
block and the wall plate.
A customer is experiencing two black bars on their video
display. Which answers a setting that could help remove them?
Aspect ratio.
, What tool is commonly used by a technicians to verify set-top
box operation?
On screen diagnostics.
What test equipment can be used to determine where a cable is
buried and it's depth?
Cable locator.
What is a time-domain reflectometer (TDR)?
If it tells you the distance to where the fault is.
A tiling issue was isolated down to a damaged drop cable. You
have just replaced the damaged drop cable with a new one.
What would you do next?
Run your tests on the new drop.
What is an important step during the analyze step in the
troubleshooting model?
Ask questions.
