OMGT 3123 ELLIS FINAL EXAM
REVIEW QUESTIONS AND ANSWERS
Business process is a structured set of activities designed to produce a specific output -
Correct Answers -true
Business process management consist of the following steps except.... - Correct
Answers -bottleneck identification
Which of the following is NOT a benefit of using business process management -
Correct Answers -increased value-added time
Productivity is expressed as____________ - Correct Answers -output divided by input
A car wash services 200 customers in a 4 hour span on a lovely Saturday afternoon.
The car wash employs 5 washers at $6 per hour. An appropriate measure of
productivity is: - Correct Answers -1.7 cars/ $
When an organization compares products, services, and processes against those of
organizations known to be leaders in one or more aspect of their operations, they are
engaging in ___________. - Correct Answers -benchmarking
Continuous flow is more efficient but less flexible than job shop because___________ -
Correct Answers -continuous flow produces products in extreme high volume
_____________ products involve no customization but _____________ products are
completely customized driven by actual customer orders. - Correct Answers -make to
stock, make to order
Which of the following refers to a production environment where a product can be made
from common components after receipt of a customer's order - Correct Answers -
assemble to order
The maximum level of output of a system in a certain time period under ideal conditions
is the ________ - Correct Answers -theorectical capacity
If the maximum output level of a piece of equipment is at a rate of 400 units per hour
and the actual output during an hour is 350 units., which of the following is the capacity
utilization rate? - Correct Answers -87.5%
, Assume a fixed cost for a process of $120,000. The variable cost to produce each unit
of product is $35 and the selling price for the finished product is $50. Which of the
following is the number of units that has to be produced and sold to break-even? -
Correct Answers -8,000
A company is considering producing a product for a new market. The fixed costs
required for manufacturing and delivering the product is $50,000. Labor and material
costs are estimated to be approximately $25.00 per product. If the product is sold for
$35.00 each, the firm's break-even volume would be - Correct Answers -5,000 units
Total Quality Management is a management philosophy characterized by customer
driven quality that permeates the entire organization. - Correct Answers -true
The quality guru, Joseph Juran, is best known for his contribution to quality of the 14
Points for Management. - Correct Answers -false
The TQM component of Customer-Driven Quality defines two main types of customers,
those internal to the organization and those external to the organization. - Correct
Answers -true
Regarding the Cost of Quality, PAF stands for Perfection, Assessment, and Failure. -
Correct Answers -false
Kauro Ishikawa is widely credited with developing the quality loss function, a
mathematical perspective on the cost of deviation from specified product standards. -
Correct Answers -false
Which of the following is NOT one of Garvin's approaches to defining quality? - Correct
Answers -process based
The _______________ approach to quality defines quality by conformance to the
product design through a set of specifications. - Correct Answers -manufacturing-based
The _______________ approach to quality defines quality as providing performance at
an acceptable price or conformance at an acceptable cost. - Correct Answers -value-
based
Regarding Garvin's eight dimensions of product quality, which of the following is
concerned with the wear and tear from usage that eventually ends a product's useful
life? - Correct Answers -durability
______________ is the most widely recognized of the quality experts and is the most
recognized individual when it comes to the philosophy of TQM. - Correct Answers -w.
edwards deming
REVIEW QUESTIONS AND ANSWERS
Business process is a structured set of activities designed to produce a specific output -
Correct Answers -true
Business process management consist of the following steps except.... - Correct
Answers -bottleneck identification
Which of the following is NOT a benefit of using business process management -
Correct Answers -increased value-added time
Productivity is expressed as____________ - Correct Answers -output divided by input
A car wash services 200 customers in a 4 hour span on a lovely Saturday afternoon.
The car wash employs 5 washers at $6 per hour. An appropriate measure of
productivity is: - Correct Answers -1.7 cars/ $
When an organization compares products, services, and processes against those of
organizations known to be leaders in one or more aspect of their operations, they are
engaging in ___________. - Correct Answers -benchmarking
Continuous flow is more efficient but less flexible than job shop because___________ -
Correct Answers -continuous flow produces products in extreme high volume
_____________ products involve no customization but _____________ products are
completely customized driven by actual customer orders. - Correct Answers -make to
stock, make to order
Which of the following refers to a production environment where a product can be made
from common components after receipt of a customer's order - Correct Answers -
assemble to order
The maximum level of output of a system in a certain time period under ideal conditions
is the ________ - Correct Answers -theorectical capacity
If the maximum output level of a piece of equipment is at a rate of 400 units per hour
and the actual output during an hour is 350 units., which of the following is the capacity
utilization rate? - Correct Answers -87.5%
, Assume a fixed cost for a process of $120,000. The variable cost to produce each unit
of product is $35 and the selling price for the finished product is $50. Which of the
following is the number of units that has to be produced and sold to break-even? -
Correct Answers -8,000
A company is considering producing a product for a new market. The fixed costs
required for manufacturing and delivering the product is $50,000. Labor and material
costs are estimated to be approximately $25.00 per product. If the product is sold for
$35.00 each, the firm's break-even volume would be - Correct Answers -5,000 units
Total Quality Management is a management philosophy characterized by customer
driven quality that permeates the entire organization. - Correct Answers -true
The quality guru, Joseph Juran, is best known for his contribution to quality of the 14
Points for Management. - Correct Answers -false
The TQM component of Customer-Driven Quality defines two main types of customers,
those internal to the organization and those external to the organization. - Correct
Answers -true
Regarding the Cost of Quality, PAF stands for Perfection, Assessment, and Failure. -
Correct Answers -false
Kauro Ishikawa is widely credited with developing the quality loss function, a
mathematical perspective on the cost of deviation from specified product standards. -
Correct Answers -false
Which of the following is NOT one of Garvin's approaches to defining quality? - Correct
Answers -process based
The _______________ approach to quality defines quality by conformance to the
product design through a set of specifications. - Correct Answers -manufacturing-based
The _______________ approach to quality defines quality as providing performance at
an acceptable price or conformance at an acceptable cost. - Correct Answers -value-
based
Regarding Garvin's eight dimensions of product quality, which of the following is
concerned with the wear and tear from usage that eventually ends a product's useful
life? - Correct Answers -durability
______________ is the most widely recognized of the quality experts and is the most
recognized individual when it comes to the philosophy of TQM. - Correct Answers -w.
edwards deming
