HFT 2220 STUDY GUIDE TEST PAPER
QUESTIONS AND SOLUTIONS GRADED
APLUS
●● Human relations theory emphasizes:
A) the importance of workers as individuals
B) a fair day's work
C) management by group decision
D) incentive pay
E) autocratic management
Answer: A) the importance of workers as individuals
●● Participative management:
A) allows workers to take part in decisions affecting them
B) requires the supervisor to participate in the work alongside the
workers
C) allows workers to participate in company profits
D) All of the above
E) a and c
Answer: A) allows workers to take part in decisions affecting them
,●● Management theory:
A) is practically useless on the supervisory level
B) must be adapted to the situation and the people involved
C) cannot be taught but must be learned on the job
D) represents proven procedures that will work for anyone on any level
E) b and d
Answer: B) must be adapted to the situation and the people involved
●● A supervisor has an obligation to customers to
A) see that their needs and desires are met
B) train workers in guest relations
C) represent the enterprise well
D) All of the above
E) train the boss
Answer: D) All of the above
●● A supervisor must work overtime without pay if he/she
A) supervises fewer than 10 people
, B) supervises two or more people, spends 50 percent or more of his/her
time managing, and earns $455/week or more
C) supervises two or more people and earns at least minimum wage
D) is considered a nonexempt employee
E) is an exempt employee with a company of more than 50 employees
and who works more than 30 hours a week for minimum wages
Answer: B) supervises two or more people, spends 50 percent or more of
his/her time managing, and earns $455/week or more
●● Total quality management (TQM) is a:
A) system in which workers participate in decisions that concern them
B) participative process that empowers all levels of employees to work
in groups to establish guest service expectations
C) blend of several different systems
D) theory in which a scientific approach was applied to human
performance on the job to increase productivity
E) none of the above
Answer: B) participative process that empowers all levels of employees
to work in groups to establish guest service expectations
●● Boomerang management occurs when a
A) supervisor takes control under a stressful situation
QUESTIONS AND SOLUTIONS GRADED
APLUS
●● Human relations theory emphasizes:
A) the importance of workers as individuals
B) a fair day's work
C) management by group decision
D) incentive pay
E) autocratic management
Answer: A) the importance of workers as individuals
●● Participative management:
A) allows workers to take part in decisions affecting them
B) requires the supervisor to participate in the work alongside the
workers
C) allows workers to participate in company profits
D) All of the above
E) a and c
Answer: A) allows workers to take part in decisions affecting them
,●● Management theory:
A) is practically useless on the supervisory level
B) must be adapted to the situation and the people involved
C) cannot be taught but must be learned on the job
D) represents proven procedures that will work for anyone on any level
E) b and d
Answer: B) must be adapted to the situation and the people involved
●● A supervisor has an obligation to customers to
A) see that their needs and desires are met
B) train workers in guest relations
C) represent the enterprise well
D) All of the above
E) train the boss
Answer: D) All of the above
●● A supervisor must work overtime without pay if he/she
A) supervises fewer than 10 people
, B) supervises two or more people, spends 50 percent or more of his/her
time managing, and earns $455/week or more
C) supervises two or more people and earns at least minimum wage
D) is considered a nonexempt employee
E) is an exempt employee with a company of more than 50 employees
and who works more than 30 hours a week for minimum wages
Answer: B) supervises two or more people, spends 50 percent or more of
his/her time managing, and earns $455/week or more
●● Total quality management (TQM) is a:
A) system in which workers participate in decisions that concern them
B) participative process that empowers all levels of employees to work
in groups to establish guest service expectations
C) blend of several different systems
D) theory in which a scientific approach was applied to human
performance on the job to increase productivity
E) none of the above
Answer: B) participative process that empowers all levels of employees
to work in groups to establish guest service expectations
●● Boomerang management occurs when a
A) supervisor takes control under a stressful situation
