PROFESSIONAL NURSING EXAM 1
CERTIFICATION EVALUATION VERIFIED
QUESTIONS AND ANSWERS GUARANTEED
TO PASS
●● Violations of HIPPA
Answer: Sharing patient info without consent.
Gossiping about patients in public areas.
Posting identifiable patient info on social media.
Leaving charts/computers open and unattended.
Carrying ohone on floor
Gathering any pt data and brining it hom
●● Civil Rights act of 1964
Answer: requires that all individuals have equal protection under the
law, regardless of race, color, religion, gender, national origin, or
disability.
●● define civility
Answer: •for people to treat others as they would wish to be treated
(golden rule)
,●● in order to promote civility u need to build empathy. How should we
do it?
Answer: -understand self and others
-build comfort
-learn how to listen
-practice
●● examples of civil behaviors
Answer: Active listening.
Respecting diverse opinions.
Offering help to colleagues.
Giving constructive feedback
Good listener
Don't participate in gossip
Respectful and polite
Be open and flexible
Admit when wrong
Stay calm
Don't have to like everyone but stay civil
●● Consequences of civil behavior
Answer: improved teamwork.
,Higher patient satisfaction.
Reduced stress and burnout.
Safer patient outcomes.
●● define incivility
Answer: Rude, disruptive, or disrespectful behavior that undermines
teamwork, patient safety, and professional relationships.
●● exmaples of uncivil behavior
Answer: -Withholding information
•Talking behind your back
•Making snide remarks or put-downs
•Nonverbal expressions of disapproval such as raising eyebrows or
making faces
•Gossiping, spreading Rumors
•Passive-aggressive behaviors: silent treatment, leaving things undone,
insincere compliments
-MICROAGGRESSIONS
●● Consequences of incivility
Answer: Toxic culture
Stress
Job dissatisfaction
, Physical harm
Decresased sense of value
Poor teamwork
Poor retention of qualified nurses
High turnover rates
Worse overall patient experience
●● what to do about patient incivility
Answer: dont take it personal
take a time out if needed
respond dont react
●● unconcious bias
Answer: •Prejudice in favor of or against one thing, person, or group
compared with another, usually in a way considered to be unfair
●● how does unconcious bias manifest
Answer: Manifests in how we judge and evaluate others, or how we act
toward members of different groups
●● communication tool to desculate conflict
Answer: DESC
CERTIFICATION EVALUATION VERIFIED
QUESTIONS AND ANSWERS GUARANTEED
TO PASS
●● Violations of HIPPA
Answer: Sharing patient info without consent.
Gossiping about patients in public areas.
Posting identifiable patient info on social media.
Leaving charts/computers open and unattended.
Carrying ohone on floor
Gathering any pt data and brining it hom
●● Civil Rights act of 1964
Answer: requires that all individuals have equal protection under the
law, regardless of race, color, religion, gender, national origin, or
disability.
●● define civility
Answer: •for people to treat others as they would wish to be treated
(golden rule)
,●● in order to promote civility u need to build empathy. How should we
do it?
Answer: -understand self and others
-build comfort
-learn how to listen
-practice
●● examples of civil behaviors
Answer: Active listening.
Respecting diverse opinions.
Offering help to colleagues.
Giving constructive feedback
Good listener
Don't participate in gossip
Respectful and polite
Be open and flexible
Admit when wrong
Stay calm
Don't have to like everyone but stay civil
●● Consequences of civil behavior
Answer: improved teamwork.
,Higher patient satisfaction.
Reduced stress and burnout.
Safer patient outcomes.
●● define incivility
Answer: Rude, disruptive, or disrespectful behavior that undermines
teamwork, patient safety, and professional relationships.
●● exmaples of uncivil behavior
Answer: -Withholding information
•Talking behind your back
•Making snide remarks or put-downs
•Nonverbal expressions of disapproval such as raising eyebrows or
making faces
•Gossiping, spreading Rumors
•Passive-aggressive behaviors: silent treatment, leaving things undone,
insincere compliments
-MICROAGGRESSIONS
●● Consequences of incivility
Answer: Toxic culture
Stress
Job dissatisfaction
, Physical harm
Decresased sense of value
Poor teamwork
Poor retention of qualified nurses
High turnover rates
Worse overall patient experience
●● what to do about patient incivility
Answer: dont take it personal
take a time out if needed
respond dont react
●● unconcious bias
Answer: •Prejudice in favor of or against one thing, person, or group
compared with another, usually in a way considered to be unfair
●● how does unconcious bias manifest
Answer: Manifests in how we judge and evaluate others, or how we act
toward members of different groups
●● communication tool to desculate conflict
Answer: DESC
