C954 Information Technology Management -
Complete 200+ Practice Exam Questions with Verified
Answers/ WGU C954 OA Practice Test Latest 2026-
2027 (Correctly Answered Questions)
What is an example of a sustainable IT practice?
A) A company installs 500 GB, rather than 1 TB, hard disks on office computers
B) A company uses a powerful computer as its backup server to make sure its
business is sustainable if the main server fails
C) A company signs a contract with a virtualization service provider to host its
disaster recovery
D) A company asks their employees to bring their laptops to work to enhance the
company's computing power -ANSWER- C) A company signs a contract with a
virtualization service provider to host its disaster recovery
What is one effective way to get IT leaders to start thinking of their positions as
business roles instead of technological experts?
A) Market their value
B) Work as a team
C) Specialize in one area
D) Participate in rotational programs -ANSWER- D) Participate in rotational
programs
Which characteristic applies to wireless local area networks (WLANs)?
A) WLANs use radio signals to transmit and receive data over distances of a few
hundred feet
B) WLANs generally cover a range of less than 10 meters
C) WLANs can be divided into two categories: cellular communication systems
and satellite communication systems
D) WLANs have not been highly successful to date, mainly because they are not
widely available in the United States -ANSWER- A) WLANs use radio signals to
transmit and receive data over distances of a few hundred feet
What is data visualization?
A) The science of fact-based decision-making
B) The process of identifying rare or unexpected items or events in a data set that
1
,do not conform to other items in the data set
C) The process of analyzing data to extract information not offered by the raw data
alone
D) A method of utilizing technologies to view data and transform information into
a business perspective -ANSWER- D) A method of utilizing technologies to view
data and transform information into a business perspective
One phase of the data mining process is data preparation. What is the role of this
phase?
A) To gain a clear view of the problem that must be solved and how it affects the
company
B) To analyze trends and patterns to assess the potential for solving the problem
C) To gather and organize data in the correct formats and structures for analysis
D) To analyze all current data along with identifying any data quality issues -
ANSWER- C) To gather and organize data in the correct formats and structures for
analysis
What is big data?
A) A mathematical formula placed in software that performs an analysis on a data
set
B) The common term for the representation of multidimensional information
C) A technique for modeling and analyzing several variables when the focus is on
the relationship between a dependent variable and one or more independent
variables
D) A collection of large, complex data sets, including structured and unstructured
data, that cannot be analyzed using traditional database methods and tools -
ANSWER- D) A collection of large, complex data sets, including structured and
unstructured data, that cannot be analyzed using traditional database methods and
tools
Which type of unified communications system is used to analyze product cycles
and competitive intelligence?
A) Systems analysis
B) Sales analytics
C) Supply chain management
D) Customer analytics -ANSWER- B) Sales analytics
What is a benefit attributed to the use of unified communications?
A) Customers have direct access to logistics information
2
,B) Vendors are encouraged to use electronic data interchange (EDI) as a control
technique for reorder
C) Data is easier to organize and archive
D) Electronic messages can be sent and received using different forms of
communication -ANSWER- D) Electronic messages can be sent and received
using different forms of communication
Which characteristic of a podcast enables it to be used as a marketing tool?
A) Can resolve questions or problems immediately
B) Can make visual presentation over the web
C) Can answer simple questions quickly and easily
D) Can be used for discussing detailed product overviews -ANSWER- D) Can be
used for discussing detailed product overviews
A company needs to increase the productivity of workers managing a project.
Which type of software is designed to target this problem?
A) Groupware
B) Email
C) Word processing
D) Data management -ANSWER- A) Groupware
A company wants to implement a system that allows the company to send coupons
to customers who shop on their website. Which type of software system should the
company implement?
A) Customer relationship management (CRM)
B) Data warehousing management (DWM)
C) Supply chain management (SCM)
D) Content management (CM) -ANSWER- A) Customer relationship management
(CRM)
A company wants to visualize their critical success factors to maximize
opportunities. Which system should they use?
A) Transaction processing (TPS)
B) Customer relationship management (CRM)
C) Analytical processing (APS)
D) Executive information (EIS) -ANSWER- D) Executive information (EIS)
A company's board of directors suggests it should boost productivity in its factories
by monitoring factory equipment and signaling when preventive maintenance is
required. Which type of software should the company buy to meet this goal?
3
, A) Data warehousing
B) Supply chain management
C) Enterprise resource planning
D) Artificial intelligence -ANSWER- D) Artificial intelligence
A business needs a system that supports unstructured, long-term, non-routine
decisions requiring judgment, evaluation, and insight. Which type of management
information system (MIS) addresses this need?
A) Online analytical processing system (OAPS)
B) Decision support system (DSS)
C) Transaction processing systems (TPS)
D) Executive information system (EIS) -ANSWER- D) Executive information
system (EIS)
Which system has the goal to integrate all of the organizational systems into one
fully functioning, high-performance system capable of meeting all business needs
and user requirements?
A) Customer relationship management (CRM)
B) Decision support system (DSS)
C) Business intelligence (BI)
D) Enterprise resource planning (ERP) -ANSWER- D) Enterprise resource
planning (ERP)
Which component is key in enterprise resource planning (ERP) systems?
A) Metrics dashboard
B) Common data repository
C) Virtual desktop
D) Local area network (LAN) -ANSWER- B) Common data repository
Which enterprise resource planning (ERP) tool is formed from multiple data marts
to store data?
A) Data platform
B) Data analysis
C) Database
D) Data warehouse -ANSWER- D) Data warehouse
Which management system software extends customer relationship management
(CRM) by providing web-based tools to streamline the human resource
department?
A) Employee
4
Complete 200+ Practice Exam Questions with Verified
Answers/ WGU C954 OA Practice Test Latest 2026-
2027 (Correctly Answered Questions)
What is an example of a sustainable IT practice?
A) A company installs 500 GB, rather than 1 TB, hard disks on office computers
B) A company uses a powerful computer as its backup server to make sure its
business is sustainable if the main server fails
C) A company signs a contract with a virtualization service provider to host its
disaster recovery
D) A company asks their employees to bring their laptops to work to enhance the
company's computing power -ANSWER- C) A company signs a contract with a
virtualization service provider to host its disaster recovery
What is one effective way to get IT leaders to start thinking of their positions as
business roles instead of technological experts?
A) Market their value
B) Work as a team
C) Specialize in one area
D) Participate in rotational programs -ANSWER- D) Participate in rotational
programs
Which characteristic applies to wireless local area networks (WLANs)?
A) WLANs use radio signals to transmit and receive data over distances of a few
hundred feet
B) WLANs generally cover a range of less than 10 meters
C) WLANs can be divided into two categories: cellular communication systems
and satellite communication systems
D) WLANs have not been highly successful to date, mainly because they are not
widely available in the United States -ANSWER- A) WLANs use radio signals to
transmit and receive data over distances of a few hundred feet
What is data visualization?
A) The science of fact-based decision-making
B) The process of identifying rare or unexpected items or events in a data set that
1
,do not conform to other items in the data set
C) The process of analyzing data to extract information not offered by the raw data
alone
D) A method of utilizing technologies to view data and transform information into
a business perspective -ANSWER- D) A method of utilizing technologies to view
data and transform information into a business perspective
One phase of the data mining process is data preparation. What is the role of this
phase?
A) To gain a clear view of the problem that must be solved and how it affects the
company
B) To analyze trends and patterns to assess the potential for solving the problem
C) To gather and organize data in the correct formats and structures for analysis
D) To analyze all current data along with identifying any data quality issues -
ANSWER- C) To gather and organize data in the correct formats and structures for
analysis
What is big data?
A) A mathematical formula placed in software that performs an analysis on a data
set
B) The common term for the representation of multidimensional information
C) A technique for modeling and analyzing several variables when the focus is on
the relationship between a dependent variable and one or more independent
variables
D) A collection of large, complex data sets, including structured and unstructured
data, that cannot be analyzed using traditional database methods and tools -
ANSWER- D) A collection of large, complex data sets, including structured and
unstructured data, that cannot be analyzed using traditional database methods and
tools
Which type of unified communications system is used to analyze product cycles
and competitive intelligence?
A) Systems analysis
B) Sales analytics
C) Supply chain management
D) Customer analytics -ANSWER- B) Sales analytics
What is a benefit attributed to the use of unified communications?
A) Customers have direct access to logistics information
2
,B) Vendors are encouraged to use electronic data interchange (EDI) as a control
technique for reorder
C) Data is easier to organize and archive
D) Electronic messages can be sent and received using different forms of
communication -ANSWER- D) Electronic messages can be sent and received
using different forms of communication
Which characteristic of a podcast enables it to be used as a marketing tool?
A) Can resolve questions or problems immediately
B) Can make visual presentation over the web
C) Can answer simple questions quickly and easily
D) Can be used for discussing detailed product overviews -ANSWER- D) Can be
used for discussing detailed product overviews
A company needs to increase the productivity of workers managing a project.
Which type of software is designed to target this problem?
A) Groupware
B) Email
C) Word processing
D) Data management -ANSWER- A) Groupware
A company wants to implement a system that allows the company to send coupons
to customers who shop on their website. Which type of software system should the
company implement?
A) Customer relationship management (CRM)
B) Data warehousing management (DWM)
C) Supply chain management (SCM)
D) Content management (CM) -ANSWER- A) Customer relationship management
(CRM)
A company wants to visualize their critical success factors to maximize
opportunities. Which system should they use?
A) Transaction processing (TPS)
B) Customer relationship management (CRM)
C) Analytical processing (APS)
D) Executive information (EIS) -ANSWER- D) Executive information (EIS)
A company's board of directors suggests it should boost productivity in its factories
by monitoring factory equipment and signaling when preventive maintenance is
required. Which type of software should the company buy to meet this goal?
3
, A) Data warehousing
B) Supply chain management
C) Enterprise resource planning
D) Artificial intelligence -ANSWER- D) Artificial intelligence
A business needs a system that supports unstructured, long-term, non-routine
decisions requiring judgment, evaluation, and insight. Which type of management
information system (MIS) addresses this need?
A) Online analytical processing system (OAPS)
B) Decision support system (DSS)
C) Transaction processing systems (TPS)
D) Executive information system (EIS) -ANSWER- D) Executive information
system (EIS)
Which system has the goal to integrate all of the organizational systems into one
fully functioning, high-performance system capable of meeting all business needs
and user requirements?
A) Customer relationship management (CRM)
B) Decision support system (DSS)
C) Business intelligence (BI)
D) Enterprise resource planning (ERP) -ANSWER- D) Enterprise resource
planning (ERP)
Which component is key in enterprise resource planning (ERP) systems?
A) Metrics dashboard
B) Common data repository
C) Virtual desktop
D) Local area network (LAN) -ANSWER- B) Common data repository
Which enterprise resource planning (ERP) tool is formed from multiple data marts
to store data?
A) Data platform
B) Data analysis
C) Database
D) Data warehouse -ANSWER- D) Data warehouse
Which management system software extends customer relationship management
(CRM) by providing web-based tools to streamline the human resource
department?
A) Employee
4
