NBHWC Coaching Structure Questions and
Correct answers
Four phases of a coaching program
Prospect
Start-up
Ongoing sessions
Program close/wrap up
Coach preparation prior to the session
reviews materials
eliminates distractions
takes time to become mindful and present
Competencies associated with session preparation
Coach is calm, present, and emotionally available
Review available client materials
Logistics (meeting location, conference call arrangements, etc.)
,The coach's aims for the initial session, or intake session
describe the coaching process
review information and assessments provided by the client
determine if the client is an appropriate candidate for coaching
Roles and expectations of coaching
the coach will not diagnose or prescribe, nor give unsolicited advice
the client will self-determine his/her vision, goals, and action steps; and the client will be
actively engaged in trying new behaviors as planned with the coach
Coaching principles: coach
I will help my client identify and fully engage his or her strengths on the path to a better future
I will ask provocative questions and encourage my client to arrive at his or her own answers
whenever possible and co-create answers otherwise
I will encourage realistic expectations and goals
I will be direct and firm with constructive reflections when needed
I will support my client in brainstorming creative possibilities for moving forward and
navigating roadblocks
,When appropriate, with permission, and within my scope of practice, I will offer advice,
instruction, and resources for improving health, well-being, and performance
I will be punctual and responsive
I will recognize early whether the chemistry with a client is good or not optimal. If not optimal, I
will refer to another coach
I will acknowledge when my client has an issue that is outside of my scope of knowledge and
skill and recommend other resources
I will send a summary of each coaching session, including vision and plan for client editing (or
ask the client to do so)
Coaching principles: client
I want to improve my level of health, well-being, or performance in life or work
I am ready to take responsibility to make and sustain changes in at least one area.
I am ready to invest at least three months to make improvements
I will be open and honest and I share personal information that is relevant to my health, well-
being, and performance
, I am ready to become more self-aware
I am curious and open to suggestions and trying new things
I understand that setbacks are normal on the path of change and necessary in order to establish
new mindsets and behaviors
I will be punctual and responsive
Four phases in protocol for designing the coaching relationship
Set expectations
Prepare for the start-up session
Session opening
Explore well-being assessment
Designing the coaching relationship: Set Expectations
What is coaching and what is not coaching?
Introduces coach's biography
Correct answers
Four phases of a coaching program
Prospect
Start-up
Ongoing sessions
Program close/wrap up
Coach preparation prior to the session
reviews materials
eliminates distractions
takes time to become mindful and present
Competencies associated with session preparation
Coach is calm, present, and emotionally available
Review available client materials
Logistics (meeting location, conference call arrangements, etc.)
,The coach's aims for the initial session, or intake session
describe the coaching process
review information and assessments provided by the client
determine if the client is an appropriate candidate for coaching
Roles and expectations of coaching
the coach will not diagnose or prescribe, nor give unsolicited advice
the client will self-determine his/her vision, goals, and action steps; and the client will be
actively engaged in trying new behaviors as planned with the coach
Coaching principles: coach
I will help my client identify and fully engage his or her strengths on the path to a better future
I will ask provocative questions and encourage my client to arrive at his or her own answers
whenever possible and co-create answers otherwise
I will encourage realistic expectations and goals
I will be direct and firm with constructive reflections when needed
I will support my client in brainstorming creative possibilities for moving forward and
navigating roadblocks
,When appropriate, with permission, and within my scope of practice, I will offer advice,
instruction, and resources for improving health, well-being, and performance
I will be punctual and responsive
I will recognize early whether the chemistry with a client is good or not optimal. If not optimal, I
will refer to another coach
I will acknowledge when my client has an issue that is outside of my scope of knowledge and
skill and recommend other resources
I will send a summary of each coaching session, including vision and plan for client editing (or
ask the client to do so)
Coaching principles: client
I want to improve my level of health, well-being, or performance in life or work
I am ready to take responsibility to make and sustain changes in at least one area.
I am ready to invest at least three months to make improvements
I will be open and honest and I share personal information that is relevant to my health, well-
being, and performance
, I am ready to become more self-aware
I am curious and open to suggestions and trying new things
I understand that setbacks are normal on the path of change and necessary in order to establish
new mindsets and behaviors
I will be punctual and responsive
Four phases in protocol for designing the coaching relationship
Set expectations
Prepare for the start-up session
Session opening
Explore well-being assessment
Designing the coaching relationship: Set Expectations
What is coaching and what is not coaching?
Introduces coach's biography
