BUS 381 Final Exam Questions with CORRECT
Answers
Human Resources Management
Managing people in organizations to drive successful organizational performance and
achievement of organization's strategic goals
HRM Responsibilities
- Analyze jobs
-Planning future workforce requirements
-orientating and training employees
-managing compensation and reward plans
- communicating with employees (including counselling and disciplining)
Strategy
The company's plan for how it will balance its internal strengths and weaknesses with external
opportunities and threats in order to maintain a competitive advantage.
Mission
Basic Purpose of Organization as well as its scope of operations
Strategic Vision
A statement about where the company is going and what it can become in the future.
Core Values
,The strong and enduring beliefs and principles that the company uses as a foundation for its
decisions.
Porter's Five Forces
New Entrants, Suppliers, Customers, Substitutes, Rival Firms
Balanced Scorecard
A measurement system that translates the organization's strategy into a comprehensive set of
performance measures. IE) financial, employee satisfaction, customer satisfaction.
External Environment Influences
Economic Conditions, Labour Market Issues, Technology, Government, Globalization
Economic Conditions
Employment Levels, Productivity levels, Growth of the service sector
External Labour Market Issues
Increasing workforce diversity, Generational Differences
External Technology
Human Resources Information System, Twitter, Facebook, Data control, accuracy, rights to
privacy, and ethics, monitoring employee e-mail, voice mail, video services.
Human Resources Information System (HRIS)
Computerized system that provides current and accurate data for the purposes of control and
decision making.
, Benefits
- Store and retrieve large quantities of data
- Combine and reconfigure data to create new information
- Easier communication and improved flexibility
- Lower admin costs, increased productivity and response times.
External Government
Ensure policies and practices comply new and changing laws
Globalization
- Trend toward opening up foreign markets to international trade
- Essential for long term success
- Canada faces gap with U.S. in productivity improvement
- HR professionals must become familiar with employment legislation in other countries and
manage ethical dilemmas.
Internal Environmental Influences
Organizational Culture and Organizational Climate
Organizational Culture
Core values, beliefs and assumptions that are widely shared by members of an organization.
Conveyed through an organizations mission statement.
Organizational Climate
Answers
Human Resources Management
Managing people in organizations to drive successful organizational performance and
achievement of organization's strategic goals
HRM Responsibilities
- Analyze jobs
-Planning future workforce requirements
-orientating and training employees
-managing compensation and reward plans
- communicating with employees (including counselling and disciplining)
Strategy
The company's plan for how it will balance its internal strengths and weaknesses with external
opportunities and threats in order to maintain a competitive advantage.
Mission
Basic Purpose of Organization as well as its scope of operations
Strategic Vision
A statement about where the company is going and what it can become in the future.
Core Values
,The strong and enduring beliefs and principles that the company uses as a foundation for its
decisions.
Porter's Five Forces
New Entrants, Suppliers, Customers, Substitutes, Rival Firms
Balanced Scorecard
A measurement system that translates the organization's strategy into a comprehensive set of
performance measures. IE) financial, employee satisfaction, customer satisfaction.
External Environment Influences
Economic Conditions, Labour Market Issues, Technology, Government, Globalization
Economic Conditions
Employment Levels, Productivity levels, Growth of the service sector
External Labour Market Issues
Increasing workforce diversity, Generational Differences
External Technology
Human Resources Information System, Twitter, Facebook, Data control, accuracy, rights to
privacy, and ethics, monitoring employee e-mail, voice mail, video services.
Human Resources Information System (HRIS)
Computerized system that provides current and accurate data for the purposes of control and
decision making.
, Benefits
- Store and retrieve large quantities of data
- Combine and reconfigure data to create new information
- Easier communication and improved flexibility
- Lower admin costs, increased productivity and response times.
External Government
Ensure policies and practices comply new and changing laws
Globalization
- Trend toward opening up foreign markets to international trade
- Essential for long term success
- Canada faces gap with U.S. in productivity improvement
- HR professionals must become familiar with employment legislation in other countries and
manage ethical dilemmas.
Internal Environmental Influences
Organizational Culture and Organizational Climate
Organizational Culture
Core values, beliefs and assumptions that are widely shared by members of an organization.
Conveyed through an organizations mission statement.
Organizational Climate
