WGU D075: Information Technology Management
Essentials OA Review Pack (2026 Edition)
ACTUAL!!!
Question 1: What is the primary objective of IT governance?
A) Ensuring IT aligns with business strategy and delivers value.
B) Eliminating all IT risks to ensure zero downtime.
C) Managing the daily operations of the IT helpdesk.
D) Purchasing the latest hardware for all employees.
ANSWER✔✨-: A
Rationale A: Correct. IT governance focuses on strategic alignment, value delivery, and optimizing risk.
Rationale B: Incorrect. Eliminating all risk is impossible; governance is about managing and balancing
risk.
Rationale C: Incorrect. Daily helpdesk operations fall under IT service management, not strategic
governance.
Rationale D: Incorrect. Hardware procurement is an operational task, not a primary governance
objective.
Question 2: Which framework is most commonly used for IT governance and management?
A) ITIL
B) COBIT
C) PMP
D) Scrum
ANSWER✔✨-: B
Rationale A: Incorrect. ITIL is focused on IT service management, not overall IT governance.
Rationale B: Correct. COBIT (Control Objectives for Information and Related Technologies) is the leading
framework for IT governance.
,Rationale C: Incorrect. PMP is a project management certification, not an IT governance framework.
Rationale D: Incorrect. Scrum is an Agile framework for software development, not IT governance.
Question 3: In the context of IT governance, what does "value delivery" mean?
A) Ensuring IT projects are completed under budget.
B) Ensuring IT provides the right services at the right cost to meet business needs.
C) Delivering hardware to employees on time.
D) Maximizing the number of IT staff hired.
ANSWER✔✨-: B
Rationale A: Incorrect. Being under budget is a financial metric, but value delivery focuses on business
outcomes.
Rationale B: Correct. Value delivery ensures IT services meet business requirements efficiently and
effectively.
Rationale C: Incorrect. Hardware delivery is a logistical task, not the strategic definition of value delivery.
Rationale D: Incorrect. Maximizing staff does not inherently deliver business value and may increase
costs.
Question 4: What is the primary role of an IT Steering Committee?
A) To write code for new software applications.
B) To align IT initiatives with business goals and prioritize IT investments.
C) To resolve daily technical issues for end-users.
D) To configure network routers and switches.
ANSWER✔✨-: B
Rationale A: Incorrect. Writing code is the responsibility of software developers, not the steering
committee.
Rationale B: Correct. The IT Steering Committee ensures IT projects align with business strategy and
prioritizes funding.
Rationale C: Incorrect. Resolving daily technical issues is the role of the IT support or helpdesk team.
Rationale D: Incorrect. Configuring networks is a technical task for network engineers.
Question 5: Which of the following best describes the difference between IT governance and IT
management?
A) Governance sets the strategic direction; management executes the daily operations.
B) Governance handles hardware; management handles software.
,C) Governance is for external stakeholders; management is for internal stakeholders.
D) There is no difference; the terms are interchangeable.
ANSWER✔✨-: A
Rationale A: Correct. Governance evaluates stakeholder needs and sets direction, while management
plans, builds, and runs solutions.
Rationale B: Incorrect. Both governance and management oversee both hardware and software
strategically and operationally.
Rationale C: Incorrect. Both governance and management consider both internal and external
stakeholders.
Rationale D: Incorrect. They are distinct disciplines; governance provides oversight, while management
executes.
Question 6: What is a Balanced Scorecard used for in IT management?
A) To track the physical inventory of IT assets.
B) To measure IT performance across multiple perspectives (financial, customer, internal processes,
learning/growth).
C) To balance the load on network servers.
D) To calculate the exact cost of a software license.
ANSWER✔✨-: B
Rationale A: Incorrect. Asset tracking is done via a Configuration Management Database (CMDB).
Rationale B: Correct. The Balanced Scorecard translates IT strategy into measurable objectives across
four key perspectives.
Rationale C: Incorrect. Load balancing is a network traffic management technique.
Rationale D: Incorrect. Software costs are tracked through IT financial management and procurement
systems.
Question 7: In IT strategy, what does a SWOT analysis evaluate?
A) Software, Workflows, Operations, and Technology.
B) Strengths, Weaknesses, Opportunities, and Threats.
C) Systems, Web, Online, and Telecom.
D) Security, Wireless, Optical, and Transmission.
ANSWER✔✨-: B
Rationale A: Incorrect. This is a fabricated acronym not used in strategic planning.
, Rationale B: Correct. SWOT evaluates internal Strengths and Weaknesses, and external Opportunities
and Threats.
Rationale C: Incorrect. This is a fabricated acronym.
Rationale D: Incorrect. This is a fabricated acronym.
Question 8: What is the primary purpose of an IT policy?
A) To provide step-by-step technical instructions for configuring a server.
B) To establish high-level rules and guidelines for acceptable behavior and decision-making.
C) To record the minutes of the IT steering committee meetings.
D) To track the daily attendance of IT employees.
ANSWER✔✨-: B
Rationale A: Incorrect. Step-by-step instructions are found in standard operating procedures (SOPs), not
policies.
Rationale B: Correct. Policies set the high-level rules, expectations, and boundaries for the organization.
Rationale C: Incorrect. Meeting minutes are administrative records, not policies.
Rationale D: Incorrect. Attendance is tracked by HR systems, not IT policies.
Question 9: Which metric is best used to measure the alignment of IT with business objectives?
A) Number of servers purchased.
B) Percentage of IT projects that deliver the expected business benefits.
C) Number of lines of code written by developers.
D) Uptime of the internal email server.
ANSWER✔✨-: B
Rationale A: Incorrect. Purchasing servers measures spending, not business alignment or value.
Rationale B: Correct. Delivering expected business benefits directly measures if IT is achieving its
strategic goals.
Rationale C: Incorrect. Lines of code measure developer output, not business value or alignment.
Rationale D: Incorrect. Email uptime measures operational reliability, not strategic business alignment.
Question 10: What is the main function of a Chief Information Officer (CIO)?
A) To repair broken laptops for employees.
B) To lead the IT strategy and ensure technology supports the overall business goals.
C) To write the company's annual financial report.
Essentials OA Review Pack (2026 Edition)
ACTUAL!!!
Question 1: What is the primary objective of IT governance?
A) Ensuring IT aligns with business strategy and delivers value.
B) Eliminating all IT risks to ensure zero downtime.
C) Managing the daily operations of the IT helpdesk.
D) Purchasing the latest hardware for all employees.
ANSWER✔✨-: A
Rationale A: Correct. IT governance focuses on strategic alignment, value delivery, and optimizing risk.
Rationale B: Incorrect. Eliminating all risk is impossible; governance is about managing and balancing
risk.
Rationale C: Incorrect. Daily helpdesk operations fall under IT service management, not strategic
governance.
Rationale D: Incorrect. Hardware procurement is an operational task, not a primary governance
objective.
Question 2: Which framework is most commonly used for IT governance and management?
A) ITIL
B) COBIT
C) PMP
D) Scrum
ANSWER✔✨-: B
Rationale A: Incorrect. ITIL is focused on IT service management, not overall IT governance.
Rationale B: Correct. COBIT (Control Objectives for Information and Related Technologies) is the leading
framework for IT governance.
,Rationale C: Incorrect. PMP is a project management certification, not an IT governance framework.
Rationale D: Incorrect. Scrum is an Agile framework for software development, not IT governance.
Question 3: In the context of IT governance, what does "value delivery" mean?
A) Ensuring IT projects are completed under budget.
B) Ensuring IT provides the right services at the right cost to meet business needs.
C) Delivering hardware to employees on time.
D) Maximizing the number of IT staff hired.
ANSWER✔✨-: B
Rationale A: Incorrect. Being under budget is a financial metric, but value delivery focuses on business
outcomes.
Rationale B: Correct. Value delivery ensures IT services meet business requirements efficiently and
effectively.
Rationale C: Incorrect. Hardware delivery is a logistical task, not the strategic definition of value delivery.
Rationale D: Incorrect. Maximizing staff does not inherently deliver business value and may increase
costs.
Question 4: What is the primary role of an IT Steering Committee?
A) To write code for new software applications.
B) To align IT initiatives with business goals and prioritize IT investments.
C) To resolve daily technical issues for end-users.
D) To configure network routers and switches.
ANSWER✔✨-: B
Rationale A: Incorrect. Writing code is the responsibility of software developers, not the steering
committee.
Rationale B: Correct. The IT Steering Committee ensures IT projects align with business strategy and
prioritizes funding.
Rationale C: Incorrect. Resolving daily technical issues is the role of the IT support or helpdesk team.
Rationale D: Incorrect. Configuring networks is a technical task for network engineers.
Question 5: Which of the following best describes the difference between IT governance and IT
management?
A) Governance sets the strategic direction; management executes the daily operations.
B) Governance handles hardware; management handles software.
,C) Governance is for external stakeholders; management is for internal stakeholders.
D) There is no difference; the terms are interchangeable.
ANSWER✔✨-: A
Rationale A: Correct. Governance evaluates stakeholder needs and sets direction, while management
plans, builds, and runs solutions.
Rationale B: Incorrect. Both governance and management oversee both hardware and software
strategically and operationally.
Rationale C: Incorrect. Both governance and management consider both internal and external
stakeholders.
Rationale D: Incorrect. They are distinct disciplines; governance provides oversight, while management
executes.
Question 6: What is a Balanced Scorecard used for in IT management?
A) To track the physical inventory of IT assets.
B) To measure IT performance across multiple perspectives (financial, customer, internal processes,
learning/growth).
C) To balance the load on network servers.
D) To calculate the exact cost of a software license.
ANSWER✔✨-: B
Rationale A: Incorrect. Asset tracking is done via a Configuration Management Database (CMDB).
Rationale B: Correct. The Balanced Scorecard translates IT strategy into measurable objectives across
four key perspectives.
Rationale C: Incorrect. Load balancing is a network traffic management technique.
Rationale D: Incorrect. Software costs are tracked through IT financial management and procurement
systems.
Question 7: In IT strategy, what does a SWOT analysis evaluate?
A) Software, Workflows, Operations, and Technology.
B) Strengths, Weaknesses, Opportunities, and Threats.
C) Systems, Web, Online, and Telecom.
D) Security, Wireless, Optical, and Transmission.
ANSWER✔✨-: B
Rationale A: Incorrect. This is a fabricated acronym not used in strategic planning.
, Rationale B: Correct. SWOT evaluates internal Strengths and Weaknesses, and external Opportunities
and Threats.
Rationale C: Incorrect. This is a fabricated acronym.
Rationale D: Incorrect. This is a fabricated acronym.
Question 8: What is the primary purpose of an IT policy?
A) To provide step-by-step technical instructions for configuring a server.
B) To establish high-level rules and guidelines for acceptable behavior and decision-making.
C) To record the minutes of the IT steering committee meetings.
D) To track the daily attendance of IT employees.
ANSWER✔✨-: B
Rationale A: Incorrect. Step-by-step instructions are found in standard operating procedures (SOPs), not
policies.
Rationale B: Correct. Policies set the high-level rules, expectations, and boundaries for the organization.
Rationale C: Incorrect. Meeting minutes are administrative records, not policies.
Rationale D: Incorrect. Attendance is tracked by HR systems, not IT policies.
Question 9: Which metric is best used to measure the alignment of IT with business objectives?
A) Number of servers purchased.
B) Percentage of IT projects that deliver the expected business benefits.
C) Number of lines of code written by developers.
D) Uptime of the internal email server.
ANSWER✔✨-: B
Rationale A: Incorrect. Purchasing servers measures spending, not business alignment or value.
Rationale B: Correct. Delivering expected business benefits directly measures if IT is achieving its
strategic goals.
Rationale C: Incorrect. Lines of code measure developer output, not business value or alignment.
Rationale D: Incorrect. Email uptime measures operational reliability, not strategic business alignment.
Question 10: What is the main function of a Chief Information Officer (CIO)?
A) To repair broken laptops for employees.
B) To lead the IT strategy and ensure technology supports the overall business goals.
C) To write the company's annual financial report.
