CERTIFICATION PAPER 2026 QUESTIONS
WITH ANSWERS FULL SOLUTION.
■ Managers can be classified as. Answer- first-line, middle, or top
management
■ First-line managers. Answer- manage the work of non-managerial
employees who are typically are involved with producing the
organization's products or servicing the organization's customers. They
are called SUPERVISORS or even SHIFT MANAGERS, DISTRICT
MANAGERS, DEPARTMENT MANAGERS, or OFFICE
MANAGERS
■ Middle Managers. Answer- manage the works of first-line managers
and can be found between the lowest and top levels of the organization.
They are called REGIONAL MANAGER, PROJECT MANAGER,
STORE MANAGER, or DIVISION MANAGER
■ Top managers. Answer- responsible for making organization-wide
decisions and establishing the plans and goals that affect the entire
organization. They are called VICE PRESIDENT, PRESIDENT,
MANAGING DIRECTOR, CHIEF OPERATING OFFICER, or CHIEF
EXECUTIVE OFFICER
, ■ What is an organization?. Answer- A deliberate arrangement of people
assembled to accomplish some specific purpose (that individuals
independently could not accomplish alone).
■ Characteristics of an Organization. Answer- A deliberate arrangement
of people assembled to accomplish some specific purpose (that
individuals independently could not accomplish alone).
■ Management involves. Answer- coordinating and overseeing the work
activities of others so their activities are completed efficiently and
effectively.
■ Efficiency. Answer- Doing things right
■ Efficiency refers to. Answer- getting the most output from the least
amount of inputs or resources.
■ Effectiveness. Answer- is often described as "doing the right things,"
that is, doing those work activities that will result in achieving goals
■ Whereas efficiency is concerned with the means of getting things
done,. Answer- effectiveness is concerned with the ends, or attainment
of organizational goals.