ISDS 351 Final study guide Exam Questions with 100% Correct
Answers Latest Graded A+
Question:
1. is the use of software to assist in the creation, analysis, and modification of the design of a
component or product. a. Computer-aided engineering b. Computer-aided evaluation c.
Computer-aided design d. Computer-aided manufacturing
Answer:
c. Computer-aided design
Question:
2. Which of the following is true about an enterprise system? a. It provides users with a computing
platform, including an operating system, a programming language execution environment, and a
Web server. b. It integrates data, text, voice, and video into a single solution that includes instant
messaging, calendaring, presence information, and video conferencing. c. It employs a database of
key operational and planning data that can be shared with authorized users across the organization.
d. It employs a dynamic method of solving different parts of a problem and then combining the
solutions of the sub problems to reach an overall solution.
Answer:
c. It employs a database of key operational and planning data that can be shared with authorized
users across the organization.
Question:
3. Which of the following is a process of supply chain management that chooses suppliers and
establishes contract terms to provide the raw material needed to create a product? a. Advertising b.
Sourcing c. Marketing d. Stocktaking
Answer:
b. Sourcing
Question:
4. , a key feature of a customer relationship management system, is the ability to aid customer
service representatives so that they can quickly, thoroughly, and appropriately address customer
requests and resolve customer issues while collecting and storing data about those interactions. a.
Customer analysis b. Marketing automation c. Contact management d. Customer support
Answer:
,d. Customer support
Question:
5. Which of the following enables rapid consolidation of financial data across multiple
organizational units and countries? a. A well-implemented enterprise resource planning system b.
A well-designed disaster management system c. A life cycle management system d. A risk
management system
Answer:
a. A well-implemented enterprise resource planning system
Question:
6. A(n) operates via an integrated database, using one set of data to support all business functions.
a. enterprise resource system b. equipment management system c. customer relationship
management system d. threat detection system
Answer:
a. enterprise resource system
Question:
7. A large multinational firm with facilities in the United States and Mexico City has an annual
revenue of $3 billion. This firm will be targeted by enterprise resource planning (ERP) vendors. a.
tier II b. tier I c. tier IV d. tier III
Answer:
b. tier I
Question:
8. Which of the following enterprise resource planning system solutions is the most expensive to
implement and support? a. Tier III b. Tier II c. Tier I d. Tier IV
Answer:
c. Tier I
Question:
9. Which of the following is the goal of supply chain management? a. To acquire accurate,
consistent, detailed, and up-to-date financial data at the end of an accounting period b. To introduce
emergency preparedness and response in development programs for disaster-prone regions c. To
reduce the risk of disasters caused by human error, deliberate destruction, and building or
,equipment failures d. To reduce the overall investment in inventory, decrease costs, and improve
customer service
Answer:
d. To reduce the overall investment in inventory, decrease costs, and improve customer service
Question:
10. , a supply chain process, establishes a network of warehouses for storing products, chooses
carriers to deliver products to customers, and schedules carrier pickups so that products are
delivered to the customers or warehouses on a timely basis. a. Channeling b. Retail c. Logistics d.
Schedule
Answer:
c. Logistics
Question:
11. includes the planning, execution, and control of all activities involved in raw material sourcing
and procurement, conversion of raw materials to finished products, and the warehousing and
delivery of finished products to customers. a. Risk factor management b. Customer relationship
management c. Supply chain management d. Operations management
Answer:
c. Supply chain management
Question:
12. Which of the following key features of a customer relationship management (CRM) system has
the ability to evaluate customer data to identify ways to increase revenue and decrease costs and
identify the firm's "best customers"? a. Sales management b. Automation c. Analysis d. Contact
management
Answer:
c. Analysis
Question:
13. Which of the following is an advantage of the hosted software model? a. Highly customizable
nature of the source code b. Increased efforts to manage the vendor c. Free usage of vendor's
software d. Decreased total cost of ownership
Answer:
d. Decreased total cost of ownership
, Question:
14. enterprise resource planning system solutions are highly complex. a. Tier III b. Tier I c. Tier II
d. Tier IV
Answer:
b. Tier I
Question:
15. is an enterprise business strategy that creates a common repository of product info & processes
to support the collaborative creation, management, dissemination, & use of product & packaging
definition info. a. Risk management b. Product life cycle management c. Supply chain management
d. Accounting management
Answer:
b. Product life cycle management
Question:
16. How does an enterprise resource planning (ERP) system achieve its goal of enabling easy
access to business data & creating efficient, streamlined work processes? a. By conducting
collaborative live meetings or presentations over the Internet b. By building a single database that
is accessed by multiple software modules c. By broadcasting video and audio using streaming
media and Webcasts d. By building several databases that are accessed by a single software module
Answer:
b. By building a single database that is accessed by multiple software modules
Question:
17. Dove, a famous book publisher has decided to publish a new book in the international market.
He needs to determine the interest readers may have in his new book, & he needs to determine the
pricing & advertising strategies accordingly. Which process of supply chain management can help
the publisher determine the # of books to print? a. Customer service b. Logistics c. Demand
planning d. Sourcing
Answer:
c. Demand planning
Question:
18. is a key feature of a customer relationship management (CRM) system that provides the ability
to track data on individual customers and sales leads & then access that data from any part of the
Answers Latest Graded A+
Question:
1. is the use of software to assist in the creation, analysis, and modification of the design of a
component or product. a. Computer-aided engineering b. Computer-aided evaluation c.
Computer-aided design d. Computer-aided manufacturing
Answer:
c. Computer-aided design
Question:
2. Which of the following is true about an enterprise system? a. It provides users with a computing
platform, including an operating system, a programming language execution environment, and a
Web server. b. It integrates data, text, voice, and video into a single solution that includes instant
messaging, calendaring, presence information, and video conferencing. c. It employs a database of
key operational and planning data that can be shared with authorized users across the organization.
d. It employs a dynamic method of solving different parts of a problem and then combining the
solutions of the sub problems to reach an overall solution.
Answer:
c. It employs a database of key operational and planning data that can be shared with authorized
users across the organization.
Question:
3. Which of the following is a process of supply chain management that chooses suppliers and
establishes contract terms to provide the raw material needed to create a product? a. Advertising b.
Sourcing c. Marketing d. Stocktaking
Answer:
b. Sourcing
Question:
4. , a key feature of a customer relationship management system, is the ability to aid customer
service representatives so that they can quickly, thoroughly, and appropriately address customer
requests and resolve customer issues while collecting and storing data about those interactions. a.
Customer analysis b. Marketing automation c. Contact management d. Customer support
Answer:
,d. Customer support
Question:
5. Which of the following enables rapid consolidation of financial data across multiple
organizational units and countries? a. A well-implemented enterprise resource planning system b.
A well-designed disaster management system c. A life cycle management system d. A risk
management system
Answer:
a. A well-implemented enterprise resource planning system
Question:
6. A(n) operates via an integrated database, using one set of data to support all business functions.
a. enterprise resource system b. equipment management system c. customer relationship
management system d. threat detection system
Answer:
a. enterprise resource system
Question:
7. A large multinational firm with facilities in the United States and Mexico City has an annual
revenue of $3 billion. This firm will be targeted by enterprise resource planning (ERP) vendors. a.
tier II b. tier I c. tier IV d. tier III
Answer:
b. tier I
Question:
8. Which of the following enterprise resource planning system solutions is the most expensive to
implement and support? a. Tier III b. Tier II c. Tier I d. Tier IV
Answer:
c. Tier I
Question:
9. Which of the following is the goal of supply chain management? a. To acquire accurate,
consistent, detailed, and up-to-date financial data at the end of an accounting period b. To introduce
emergency preparedness and response in development programs for disaster-prone regions c. To
reduce the risk of disasters caused by human error, deliberate destruction, and building or
,equipment failures d. To reduce the overall investment in inventory, decrease costs, and improve
customer service
Answer:
d. To reduce the overall investment in inventory, decrease costs, and improve customer service
Question:
10. , a supply chain process, establishes a network of warehouses for storing products, chooses
carriers to deliver products to customers, and schedules carrier pickups so that products are
delivered to the customers or warehouses on a timely basis. a. Channeling b. Retail c. Logistics d.
Schedule
Answer:
c. Logistics
Question:
11. includes the planning, execution, and control of all activities involved in raw material sourcing
and procurement, conversion of raw materials to finished products, and the warehousing and
delivery of finished products to customers. a. Risk factor management b. Customer relationship
management c. Supply chain management d. Operations management
Answer:
c. Supply chain management
Question:
12. Which of the following key features of a customer relationship management (CRM) system has
the ability to evaluate customer data to identify ways to increase revenue and decrease costs and
identify the firm's "best customers"? a. Sales management b. Automation c. Analysis d. Contact
management
Answer:
c. Analysis
Question:
13. Which of the following is an advantage of the hosted software model? a. Highly customizable
nature of the source code b. Increased efforts to manage the vendor c. Free usage of vendor's
software d. Decreased total cost of ownership
Answer:
d. Decreased total cost of ownership
, Question:
14. enterprise resource planning system solutions are highly complex. a. Tier III b. Tier I c. Tier II
d. Tier IV
Answer:
b. Tier I
Question:
15. is an enterprise business strategy that creates a common repository of product info & processes
to support the collaborative creation, management, dissemination, & use of product & packaging
definition info. a. Risk management b. Product life cycle management c. Supply chain management
d. Accounting management
Answer:
b. Product life cycle management
Question:
16. How does an enterprise resource planning (ERP) system achieve its goal of enabling easy
access to business data & creating efficient, streamlined work processes? a. By conducting
collaborative live meetings or presentations over the Internet b. By building a single database that
is accessed by multiple software modules c. By broadcasting video and audio using streaming
media and Webcasts d. By building several databases that are accessed by a single software module
Answer:
b. By building a single database that is accessed by multiple software modules
Question:
17. Dove, a famous book publisher has decided to publish a new book in the international market.
He needs to determine the interest readers may have in his new book, & he needs to determine the
pricing & advertising strategies accordingly. Which process of supply chain management can help
the publisher determine the # of books to print? a. Customer service b. Logistics c. Demand
planning d. Sourcing
Answer:
c. Demand planning
Question:
18. is a key feature of a customer relationship management (CRM) system that provides the ability
to track data on individual customers and sales leads & then access that data from any part of the
