Appa Cefp Chapter 4 Questions With Correct Answers | Rated A+

APPA CEFP SECTION 1 QUESTIONS WITH CORRECT
ANSWERS 2026/2027 RATED A+

1. Strategic Planning - CORRECT ANSWER -"A process that helps an organization ,make
decisions on how to achieve it strategy, including allocating its resources - financial,
capital and people resources."



2. [ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]



3. Facilities Planning - CORRECT ANSWER -"A process that responds to strategy and new
initiatives and also assesses the condition of existing facilities , analyzes current and
future space needs and develops land use and infrastructure future planes."



4. [ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]



5. Decision Making Analysis - CORRECT ANSWER -" The consideration of various options
that address the value of services and their impact on the organization, its people, and
its resources."



6. [ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]



7. Triad Organization - CORRECT ANSWER -"Planning and acquisition activities related to
the planning, design and construction of the facilities; the maintenance and operation of
facilities; and the assignment and utilization of facilities (i.e. space management)."



8. [ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]

,9. Organizational Design - CORRECT ANSWER -"Determines how an institution facilitates of
impedes human interaction, how roles and responsibilities are determined, how
information and new ideas are shared, and most importantly, how well the
organizational structure supports and aligns with the organizational purpose and
strategy."



10. [ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]



11. STAR Model - CORRECT ANSWER -Provides a starting point and a decision-making
framework for organizational design to help leaders think about the interactions of
strategy structure, processes, rewards, and people."



12. [ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]



13. Organizational Strategy - CORRECT ANSWER -"Specifies the goals and objectives to be
achieved as well as the values and missions to be pursued; the product or services to be
provided, the markets to be served , and the value to be offered to the customer."



14. [ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]



15. Define , Measure, Analyze, Improve and Control
16. (DMAIC) - CORRECT ANSWER -"Used to improve and existing business process."



17. [ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]

, 18. Pareto Chart - CORRECT ANSWER -"Contains a series of bars whose heights reflect the
frequency or impact of process problems. Derived from the Pareto Principle which states
that 80 percent of the troubles are caused by 20 percent of the problems."



19. [ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]



20. Six Sigma - CORRECT ANSWER -"A business management tool that seeks to identify and
remove the cause of defects and errors in system processes."



21. [ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]



22. Define , Measure , Analyze , Design and Verify
23. (DMADV) - CORRECT ANSWER -"Used to create new products or process designs."




24. [ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]



25. Balanced Scorecard (BCS) - CORRECT ANSWER -"Translates vision and strategy into
objectives and measures across four balanced perspectives: financial, customers ,
internal business process, and learning growth."



26. [ref. BOK, General Administration and Management, Leadership and Administration,
Strategy and Leadership]



27. Deming Cycle - CORRECT ANSWER -"A process referred to as Plan, Do, Check, Act
(PDCA).
28. Modeled after the scientific method (hypothesis, experiment, and evaluation)."