UHC Ethics and Compliance Section for Certification
Exam V1 – UnitedHealthcare Medicare Advantage
Certification – 2026/2027 Edition | Questions with
Evidence-Based Verified Answers
Q: Cynthia is turning 65 on July 5. Her Medicare Part A and Part B will be effective on July 1.
Using her Initial Election Period (IEP), when can she submit an application for a Medicare
Advantage or Prescription Drug Plan?
Answer
April 1 through October 31
Q: Which of the following statements is true about election periods?
Answer
MA Open Enrollment Period can only be used by a consumer already enrolled in an MA Plan
Q: What should an agent tell a consumer who asks what a 2-star rating means?
Answer
That the Plan has received a "Below Average" rating.
Q: Which of the following describes Permission to Contact (PTC) guidelines?
Answer
Contact is limited to the methods (e.g., phone, email) and products (e.g., Medicare Advantage,
Part D plans) indicated by the consumer at the time PTC is obtained.
, Q: As an agent, you have an obligation to only enroll a consumer in a product:
Answer
That is suitable for the consumer's needs, goals and financial resources.
Q: Whose email address may the agent enter into the applicant information section of the
JarvisEnroll enrollment application?
Answer
Only the consumer's email (or leave it blank).
Q: By agreeing to the Statement of Understanding, the consumer:
Answer
Acknowledges that they clearly understand they are enrolling in a plan, combined with knowing
the specific plan in which they are enrolling.
Q: What is Scope of Appointment?
Answer
The agreement obtained from the consumer no less than 48 hours (unless an exception applies)
prior to the start of an in-person or telephonic personal/individual marketing appointment that
identifies the scope of products that can be discussed
Exam V1 – UnitedHealthcare Medicare Advantage
Certification – 2026/2027 Edition | Questions with
Evidence-Based Verified Answers
Q: Cynthia is turning 65 on July 5. Her Medicare Part A and Part B will be effective on July 1.
Using her Initial Election Period (IEP), when can she submit an application for a Medicare
Advantage or Prescription Drug Plan?
Answer
April 1 through October 31
Q: Which of the following statements is true about election periods?
Answer
MA Open Enrollment Period can only be used by a consumer already enrolled in an MA Plan
Q: What should an agent tell a consumer who asks what a 2-star rating means?
Answer
That the Plan has received a "Below Average" rating.
Q: Which of the following describes Permission to Contact (PTC) guidelines?
Answer
Contact is limited to the methods (e.g., phone, email) and products (e.g., Medicare Advantage,
Part D plans) indicated by the consumer at the time PTC is obtained.
, Q: As an agent, you have an obligation to only enroll a consumer in a product:
Answer
That is suitable for the consumer's needs, goals and financial resources.
Q: Whose email address may the agent enter into the applicant information section of the
JarvisEnroll enrollment application?
Answer
Only the consumer's email (or leave it blank).
Q: By agreeing to the Statement of Understanding, the consumer:
Answer
Acknowledges that they clearly understand they are enrolling in a plan, combined with knowing
the specific plan in which they are enrolling.
Q: What is Scope of Appointment?
Answer
The agreement obtained from the consumer no less than 48 hours (unless an exception applies)
prior to the start of an in-person or telephonic personal/individual marketing appointment that
identifies the scope of products that can be discussed
