Salesforce Certified Business Analyst
Exam Practice Test, Salesforce Certified
Business Analyst Exam Practice Test
Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to
migrate the acquired company into NTG's Technological Platforms. One of its
challenges is to offer a unified customer
experience while strengthening the relationship with its customers. The business
analyst (BA) has been asked to translate the business objectives and assemble
an improved and standard customer experience.
Which strategy should the BA use to accomplish the goal?
A. Understand business objectives, define the intention and audience, conduct
user experience research, analyze the research results, and design an improved
new user experience.
B. Understand business objectives, define the intention and audience, lead a
journey mapping workshop, find opportunities for improvement, and update the
journey map.
C. Understand business objectives, determine company culture, evaluate
processes and user
experiences, interview stakeholder - ✔✔- Answer: B
What are the business analyst's responsibilities during the analyze phase of the
Salesforce implementation lifecycle?
A. Complete testing, build training materials, and elicit requirements for the next
iteration.
B. Create a data dictionary, write end user documentation, and review test
scripts.
C. Gather business requirements, create process maps, and write user stories. -
✔✔- C
A business analyst (BA) is compiling a list of subject matter experts to consult
throughout the discovery for a new Service Cloud implementation. What is the
primary value of the BA speaking with customer service reps?
A. Validating current processes
,B. Estimating the project cost
C. Building solution design consensus - ✔✔- Answer: A
Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate
unnecessary steps and cut costs. A business analyst (BA) will give a
presentation to executives to help them understand the current state and define
the future state. Which document should the BA use for the presentation?
A. A business process model
B. A persona journey map
C. A collection of use cases - ✔✔- Answer: A
Northern Trail Outfitters is starting a project to implement Service Cloud for the
customer service department. Which activity should be handled by a business
analyst assigned to this project?
A. Work with Salesforce to purchase the necessary licenses.
B. Manage existing Salesforce applications and activities.
C. Understand current business processes and document existing functionality. -
✔✔- Answer: C
A business analyst has been tasked with leading prototype efforts for a
Salesforce project. What is a prototype?
A. A model of a final proposed product
B. A first pass, simple sketch of an idea
C. A polished, proven solution - ✔✔- Answer: B
A new business analyst (BA) wants to follow the correct order of phases in the
implementation lifecycle on a Salesforce project. How should the BA approach
the project?
A. Analyze, build, operate, deliver
B. Analyze, build, deliver, operate
C. Analyze, operate, build, deliver - ✔✔- Answer: B
,A business analyst is using storytelling to communicate the vision for a
Salesforce solution to
business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution
to business
stakeholders?
A. Highlight a perspective from testing feedback that identifies bugs and pain
points in their business
challenges.
B. Give a perspective from a relatable persona that shows the development team
can solve their
business challenges.
C. Describe a perspective from the business requirements document that
addresses architectural
concerns based on their business challenges. - ✔✔- Answer: B
Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants
to increase the
overall security of its Sales Cloud instance. NTO has previously implemented a
complex security solution with organization wide defaults, criteria-based sharing
rules, and dozens of user profiles.
NTO has asked a business analyst for recommendations on how to proceed.
Which aspect of a potential solution is most important for a BA to consider?
A. User adoption
B. Scalability
C. System downtime - ✔✔- Answer: A
Cloud Kicks (CK) has expressed concerns about the distribution process for a
new line of shoes, because the company consistently misses its targeted delivery
dates. CK asks the business analyst
(BA) to uncover the issue and propose a business solution.
What should the BA do next?
A. Review future state distribution processes for CK.
B. Explore how retailers similar to CK handle distribution.
, C. Shadow an operations team member at the CK distribution facility. - ✔✔-
Answer: C
Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to
track the clothing it manufactures and sells. As a part of this project, NTO wants
to implement several features which will
also improve how its inventory is restocked. In order to manage the discovery
phase of the project, the project team plans to hire a business analyst
.
What should a BA do to be successful during the first phase of the project?
A. Elicit requirements, build automation, and deploy a solution,
B. Architect a solution, configure a sandbox, and build a proof of concept.
C. Elicit requirements, create flows and process diagrams, and understand
business analytics. - ✔✔- Answer: C
At Cloud Kicks (CK), the marketing director's management style is results-driven.
CK uses scrum methodology when developing improvements to its Salesforce
org. The director requests urgent
enhancements in the middle of a sprint that require changes by the development
team, The director believes their needs are of the highest importance.
What should the business analyst do when disruptions to the project occur?
A. Focus on the agreed upon deliverables instead of the new requests to prevent
overallocation of resources.
B. Ask the project manager for an additional resource to implement the new
requests.
C. Interpret the requests as guidelines to be used when determining priorities for
the upcoming release. - ✔✔- Answer: C
Universal Containers just rolled out a new sales methodology and process. A
month after the initial training, the manager has noticed some reps have a large
number of overdue tasks. The manager is unsure if it's a learning curve or a
system issue and has asked the business analyst (BA) to determine the cause
and recommend a solution.
Which method should the BA use to start collecting data?
Exam Practice Test, Salesforce Certified
Business Analyst Exam Practice Test
Northern Trail Outfitters (NTO) has acquired a competitor. The agreement is to
migrate the acquired company into NTG's Technological Platforms. One of its
challenges is to offer a unified customer
experience while strengthening the relationship with its customers. The business
analyst (BA) has been asked to translate the business objectives and assemble
an improved and standard customer experience.
Which strategy should the BA use to accomplish the goal?
A. Understand business objectives, define the intention and audience, conduct
user experience research, analyze the research results, and design an improved
new user experience.
B. Understand business objectives, define the intention and audience, lead a
journey mapping workshop, find opportunities for improvement, and update the
journey map.
C. Understand business objectives, determine company culture, evaluate
processes and user
experiences, interview stakeholder - ✔✔- Answer: B
What are the business analyst's responsibilities during the analyze phase of the
Salesforce implementation lifecycle?
A. Complete testing, build training materials, and elicit requirements for the next
iteration.
B. Create a data dictionary, write end user documentation, and review test
scripts.
C. Gather business requirements, create process maps, and write user stories. -
✔✔- C
A business analyst (BA) is compiling a list of subject matter experts to consult
throughout the discovery for a new Service Cloud implementation. What is the
primary value of the BA speaking with customer service reps?
A. Validating current processes
,B. Estimating the project cost
C. Building solution design consensus - ✔✔- Answer: A
Cloud Kicks wants to assess the efficiency of its Sales Cloud solution to eliminate
unnecessary steps and cut costs. A business analyst (BA) will give a
presentation to executives to help them understand the current state and define
the future state. Which document should the BA use for the presentation?
A. A business process model
B. A persona journey map
C. A collection of use cases - ✔✔- Answer: A
Northern Trail Outfitters is starting a project to implement Service Cloud for the
customer service department. Which activity should be handled by a business
analyst assigned to this project?
A. Work with Salesforce to purchase the necessary licenses.
B. Manage existing Salesforce applications and activities.
C. Understand current business processes and document existing functionality. -
✔✔- Answer: C
A business analyst has been tasked with leading prototype efforts for a
Salesforce project. What is a prototype?
A. A model of a final proposed product
B. A first pass, simple sketch of an idea
C. A polished, proven solution - ✔✔- Answer: B
A new business analyst (BA) wants to follow the correct order of phases in the
implementation lifecycle on a Salesforce project. How should the BA approach
the project?
A. Analyze, build, operate, deliver
B. Analyze, build, deliver, operate
C. Analyze, operate, build, deliver - ✔✔- Answer: B
,A business analyst is using storytelling to communicate the vision for a
Salesforce solution to
business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution
to business
stakeholders?
A. Highlight a perspective from testing feedback that identifies bugs and pain
points in their business
challenges.
B. Give a perspective from a relatable persona that shows the development team
can solve their
business challenges.
C. Describe a perspective from the business requirements document that
addresses architectural
concerns based on their business challenges. - ✔✔- Answer: B
Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants
to increase the
overall security of its Sales Cloud instance. NTO has previously implemented a
complex security solution with organization wide defaults, criteria-based sharing
rules, and dozens of user profiles.
NTO has asked a business analyst for recommendations on how to proceed.
Which aspect of a potential solution is most important for a BA to consider?
A. User adoption
B. Scalability
C. System downtime - ✔✔- Answer: A
Cloud Kicks (CK) has expressed concerns about the distribution process for a
new line of shoes, because the company consistently misses its targeted delivery
dates. CK asks the business analyst
(BA) to uncover the issue and propose a business solution.
What should the BA do next?
A. Review future state distribution processes for CK.
B. Explore how retailers similar to CK handle distribution.
, C. Shadow an operations team member at the CK distribution facility. - ✔✔-
Answer: C
Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to
track the clothing it manufactures and sells. As a part of this project, NTO wants
to implement several features which will
also improve how its inventory is restocked. In order to manage the discovery
phase of the project, the project team plans to hire a business analyst
.
What should a BA do to be successful during the first phase of the project?
A. Elicit requirements, build automation, and deploy a solution,
B. Architect a solution, configure a sandbox, and build a proof of concept.
C. Elicit requirements, create flows and process diagrams, and understand
business analytics. - ✔✔- Answer: C
At Cloud Kicks (CK), the marketing director's management style is results-driven.
CK uses scrum methodology when developing improvements to its Salesforce
org. The director requests urgent
enhancements in the middle of a sprint that require changes by the development
team, The director believes their needs are of the highest importance.
What should the business analyst do when disruptions to the project occur?
A. Focus on the agreed upon deliverables instead of the new requests to prevent
overallocation of resources.
B. Ask the project manager for an additional resource to implement the new
requests.
C. Interpret the requests as guidelines to be used when determining priorities for
the upcoming release. - ✔✔- Answer: C
Universal Containers just rolled out a new sales methodology and process. A
month after the initial training, the manager has noticed some reps have a large
number of overdue tasks. The manager is unsure if it's a learning curve or a
system issue and has asked the business analyst (BA) to determine the cause
and recommend a solution.
Which method should the BA use to start collecting data?
