CMTO STANDARDS OF PRACTICE | STUDY GUIDE
Communication/PH Standard 1
Preparation of the Treatment Area - Answers - Conditions:
In a treatment area, using disinfecting cleaning materials, massage equipment, freshly
laundered linen, towels and a blanket
Task: Prepare the treatment area
Standard:
Quality / Technical:
• Ensure that the room and equipment surfaces have been cleaned according to the
requirements of communicable disease control as defined by the Infection Control for
Regulated Professionals document.
• So that you use only sheets and towels that have been freshly laundered.
• So that the linens, towels and blanket that come in contact with the client have not
been used by a prior client.
• So that linen used for draping will allow for full coverage of the client. Safety:
• So that the linens and pillows do not interfere with the client's ability to get on and off
the table.
• So that any obstacle or substance that could make the floor slippery is removed from
the treatment room to prevent accidental falls.
• So that equipment is properly maintained and that manufacturer's instructions are
followed correctly.
• So that the transference of infectious diseases is limited
Timing:
• Prior to the client entering the treatment area.
• After a client who required the use of protective barriers leaves the treatment area
COMMUNICATION / PUBLIC HEALTH STANDARD 2 Inform the Client of the Fees and
Obtain His/Her Agreement to a Fee Schedule - Answers - Conditions:
Given a client who has come to you for massage therapy Task:
Inform the client of the fees and obtain his/her agreement to a fee schedule
Standard: Quality / Technical:
, • Ensuring that your fee schedule is posted in a location where clients may see it or a
copy provided to the client.
• Ensuring that you explain the rates for a massage therapy appointment to the client
including what part of the treatment time will be used for taking a health history and
assessment / reassessment.
• Ensuring that you explain to the client your policy with regard to cancellation of
appointments.
• Providing the client with an opportunity to ask questions about the rate and fee
schedule.
• So that any charges that deviate from the set schedule have been agreed to by the
client and documented in the clinical notes with the reasons and agreement indicated.
Timing:
• When the client arrives to his/her first appointment or prior to arrival.
COMMUNICATION / PUBLIC HEALTH STANDARD 3
Wash Your Hands and Any Skin Surface that Will/Has Come in Contact with the Client -
Answers - Conditions:
Given that the treatment area and the client are ready for treatment
Task: Wash your hands and any skin surface that will/has come in contact with the
client
Standards: Quality / Technical:
• Ensure that soap and water or alcohol based hand sanitizer is used to clean skin
surfaces by washing for a minimum of 10 seconds, including all surfaces.
Timing: • Immediately before and immediately after each client treatment.
COMMUNICATION / PUBLIC HEALTH STANDARD 4
Interview the Client to Obtain His/Her Treatment Goals - Answers - Conditions:
In a treatment area, given a client who comes to you for massage therapy
Task: Interview the client to obtain his/ her treatment goals
Standard: Quality / Technical:
• So that your interview questions include:
*client's goals for the treatment.
*limitations to activities of daily life *identification of area(s) client would like to focus on
*discovery of contributing factors
Communication/PH Standard 1
Preparation of the Treatment Area - Answers - Conditions:
In a treatment area, using disinfecting cleaning materials, massage equipment, freshly
laundered linen, towels and a blanket
Task: Prepare the treatment area
Standard:
Quality / Technical:
• Ensure that the room and equipment surfaces have been cleaned according to the
requirements of communicable disease control as defined by the Infection Control for
Regulated Professionals document.
• So that you use only sheets and towels that have been freshly laundered.
• So that the linens, towels and blanket that come in contact with the client have not
been used by a prior client.
• So that linen used for draping will allow for full coverage of the client. Safety:
• So that the linens and pillows do not interfere with the client's ability to get on and off
the table.
• So that any obstacle or substance that could make the floor slippery is removed from
the treatment room to prevent accidental falls.
• So that equipment is properly maintained and that manufacturer's instructions are
followed correctly.
• So that the transference of infectious diseases is limited
Timing:
• Prior to the client entering the treatment area.
• After a client who required the use of protective barriers leaves the treatment area
COMMUNICATION / PUBLIC HEALTH STANDARD 2 Inform the Client of the Fees and
Obtain His/Her Agreement to a Fee Schedule - Answers - Conditions:
Given a client who has come to you for massage therapy Task:
Inform the client of the fees and obtain his/her agreement to a fee schedule
Standard: Quality / Technical:
, • Ensuring that your fee schedule is posted in a location where clients may see it or a
copy provided to the client.
• Ensuring that you explain the rates for a massage therapy appointment to the client
including what part of the treatment time will be used for taking a health history and
assessment / reassessment.
• Ensuring that you explain to the client your policy with regard to cancellation of
appointments.
• Providing the client with an opportunity to ask questions about the rate and fee
schedule.
• So that any charges that deviate from the set schedule have been agreed to by the
client and documented in the clinical notes with the reasons and agreement indicated.
Timing:
• When the client arrives to his/her first appointment or prior to arrival.
COMMUNICATION / PUBLIC HEALTH STANDARD 3
Wash Your Hands and Any Skin Surface that Will/Has Come in Contact with the Client -
Answers - Conditions:
Given that the treatment area and the client are ready for treatment
Task: Wash your hands and any skin surface that will/has come in contact with the
client
Standards: Quality / Technical:
• Ensure that soap and water or alcohol based hand sanitizer is used to clean skin
surfaces by washing for a minimum of 10 seconds, including all surfaces.
Timing: • Immediately before and immediately after each client treatment.
COMMUNICATION / PUBLIC HEALTH STANDARD 4
Interview the Client to Obtain His/Her Treatment Goals - Answers - Conditions:
In a treatment area, given a client who comes to you for massage therapy
Task: Interview the client to obtain his/ her treatment goals
Standard: Quality / Technical:
• So that your interview questions include:
*client's goals for the treatment.
*limitations to activities of daily life *identification of area(s) client would like to focus on
*discovery of contributing factors
