Communication Skills Final Exam.pdf Communication Skills Final Exam.pdf Communication Skills Final Exam.pdf
Communication Skills Final Exam
1. administration - caseloads, documentation, stats
2. education - discussion and professional development
3. support - critical reflection, support, encouragement - ANS-3 key functions of supervision
1. as a process involving verbal and non-verbal skills at the individual and collective levels
2. as a means of survival - ANS-2 stages in understanding communication
1. bio-psycho-social-spiritual contexts
2. sociocultural, historical, economic, political contexts
- both contribute to biases, assumptions, values, opinions, judgments, and physical reactions -
ANS-2 structures of understanding
1. client centered - exclusive focus on the client; not reciprocal; no dual relationships
2. Awareness of personal and professional influence - how we bring our personalities and gut
reactions into the interview; cultivate stance of participant-observer; may require supervision
3. intentional questioning - based on turning into the client and using that information to guide
the interview; why am i asking? - ANS-Bogo's key principles of the social work relationship
1. separation - from identity and social roles
2. liminality - disorganization and chaos
3. reincorporation - reintegration and ritual celebration - ANS-3 stages of termination
1. supervision
2. debriefing
3. peer support
4. ongoing training - ANS-4 things professional self care includes
1. Third party - private SW or third party agency completes an assessment
2. investigative - investigating child protection issues
3. eligibility/needs - determine SU eligibility for services
4. Suitability - determine a SU suitability for a program
5. multidisciplinary - in a hospital setting a SW assessment would offer a SW perspective on a
case, rather than a medical one - ANS-5 types of assessments
1. touch
2. availability
3. appearance - ANS-Physical use of touch (3 subcategories)
1. warmth and caring concern - being sincerely concerned, patient and kind
2. Acceptance - believing that people deserve to be heard and supported
Communication Skills Final Exam.pdf Communication Skills Final Exam.pdf Communication Skills Final Exam.pdf
, Communication Skills Final Exam.pdf Communication Skills Final Exam.pdf Communication Skills Final Exam.pdf
3. Genuineness - being authentic in a professional context including admitting when you don't
know something
5. Empathy - imaging how the client feels and perceives things - ANS-Bogo's key characteristics
of the social work relationship
1.an emotional connection
2. an agreement on the tasks
3. an agreement on the goals - ANS-3 Characteristics of the therapeutic alliance
a way of paying attention on purpose, in the present moment in a non-judgemental way
- being present
- pay attention
- tune in
- observe and describe
- body scan and/or external observations - ANS-Mindful awareness
affirming and reassuring SU that experiences, thoughts, coping mechanisms are shared human
experiences - ANS-Normalizing
basic human rights to freedom, dignity, respect, safety, health, inclusion
occurs in many contexts
working with individuals and systems
mitigating harms and resisting oppression - ANS-Describe the value of social justice
being aware of emotions
tolerating and regulating emotions
bearing witness
containment
using emotions to focus on the SU's experience
empathy - ANS-Emotional use of self
being aware of what is being experienced in the moment; paying attention - ANS-Simple
conscious awareness
believe that all people have strengths and can get through difficult situations
SW is not an expert on giving advice and doesnt have the answers, they are just facilitators -
ANS-Describe the value of valuing strength and resilience
challenging issues raised in ways that are careful, well timed, clear, and responsive -
ANS-Sensitive questions
conversation styles
emotional expression
language/linguistics
Communication Skills Final Exam.pdf Communication Skills Final Exam.pdf Communication Skills Final Exam.pdf
Communication Skills Final Exam
1. administration - caseloads, documentation, stats
2. education - discussion and professional development
3. support - critical reflection, support, encouragement - ANS-3 key functions of supervision
1. as a process involving verbal and non-verbal skills at the individual and collective levels
2. as a means of survival - ANS-2 stages in understanding communication
1. bio-psycho-social-spiritual contexts
2. sociocultural, historical, economic, political contexts
- both contribute to biases, assumptions, values, opinions, judgments, and physical reactions -
ANS-2 structures of understanding
1. client centered - exclusive focus on the client; not reciprocal; no dual relationships
2. Awareness of personal and professional influence - how we bring our personalities and gut
reactions into the interview; cultivate stance of participant-observer; may require supervision
3. intentional questioning - based on turning into the client and using that information to guide
the interview; why am i asking? - ANS-Bogo's key principles of the social work relationship
1. separation - from identity and social roles
2. liminality - disorganization and chaos
3. reincorporation - reintegration and ritual celebration - ANS-3 stages of termination
1. supervision
2. debriefing
3. peer support
4. ongoing training - ANS-4 things professional self care includes
1. Third party - private SW or third party agency completes an assessment
2. investigative - investigating child protection issues
3. eligibility/needs - determine SU eligibility for services
4. Suitability - determine a SU suitability for a program
5. multidisciplinary - in a hospital setting a SW assessment would offer a SW perspective on a
case, rather than a medical one - ANS-5 types of assessments
1. touch
2. availability
3. appearance - ANS-Physical use of touch (3 subcategories)
1. warmth and caring concern - being sincerely concerned, patient and kind
2. Acceptance - believing that people deserve to be heard and supported
Communication Skills Final Exam.pdf Communication Skills Final Exam.pdf Communication Skills Final Exam.pdf
, Communication Skills Final Exam.pdf Communication Skills Final Exam.pdf Communication Skills Final Exam.pdf
3. Genuineness - being authentic in a professional context including admitting when you don't
know something
5. Empathy - imaging how the client feels and perceives things - ANS-Bogo's key characteristics
of the social work relationship
1.an emotional connection
2. an agreement on the tasks
3. an agreement on the goals - ANS-3 Characteristics of the therapeutic alliance
a way of paying attention on purpose, in the present moment in a non-judgemental way
- being present
- pay attention
- tune in
- observe and describe
- body scan and/or external observations - ANS-Mindful awareness
affirming and reassuring SU that experiences, thoughts, coping mechanisms are shared human
experiences - ANS-Normalizing
basic human rights to freedom, dignity, respect, safety, health, inclusion
occurs in many contexts
working with individuals and systems
mitigating harms and resisting oppression - ANS-Describe the value of social justice
being aware of emotions
tolerating and regulating emotions
bearing witness
containment
using emotions to focus on the SU's experience
empathy - ANS-Emotional use of self
being aware of what is being experienced in the moment; paying attention - ANS-Simple
conscious awareness
believe that all people have strengths and can get through difficult situations
SW is not an expert on giving advice and doesnt have the answers, they are just facilitators -
ANS-Describe the value of valuing strength and resilience
challenging issues raised in ways that are careful, well timed, clear, and responsive -
ANS-Sensitive questions
conversation styles
emotional expression
language/linguistics
Communication Skills Final Exam.pdf Communication Skills Final Exam.pdf Communication Skills Final Exam.pdf
