WGU C954 Information Technology
Management OA 200 Multiple Choice
Questions with Bold Italic Answers and
Explanations | detailed 100% verified answers
| 2026/2027 / A+ grade
1. A multinational firm is implementing an enterprise-wide IT governance
framework. Which of the following best aligns IT decision-making with
corporate objectives while ensuring compliance and accountability?
A. ITIL Service Lifecycle
B. COBIT Governance Model
C. Agile Development Framework
D. DevOps Continuous Delivery Pipeline
COBIT (Control Objectives for Information and Related Technologies) is specifically
designed as a governance framework that aligns IT investments and decision-
making with corporate objectives. Unlike ITIL (service management) or
Agile/DevOps (development methodologies), COBIT provides comprehensive
governance structures including compliance monitoring and accountability
mechanisms .
2. Which IT framework is most commonly used for IT service management
(ITSM)?
A. CMMI (Capability Maturity Model Integration)
B. COBIT (Control Objectives for Information and Related Technologies)
,C. ITIL (Information Technology Infrastructure Library)
D. ISO 9001
ITIL provides a set of best practices specifically for IT service management,
focusing on service strategy, design, transition, operation, and continual
improvement. While COBIT addresses governance and CMMI addresses process
maturity, ITIL is the established standard for ITSM .
3. During which stage of the ITIL Service Lifecycle is the primary focus on
identifying the market for services and ensuring the IT department's assets are
aligned with business outcomes?
A. Service Design
B. Service Operation
C. Service Strategy
D. Service Transition
Service Strategy is the "brain" of the ITIL lifecycle; it focuses on the long-term
goals of the IT department and how IT services can provide a competitive
advantage to the business .
4. Which book of the ITIL lifecycle stages refers to the day-to-day management
of a business's IT services?
A. Service Design
B. Service Operation
C. Service Strategy
D. Service Transition
Service Operation refers to the day-to-day management of a business's IT services.
It encompasses the processes and activities required to deliver and support
services at agreed levels .
5. Which lifecycle stage of ITIL focuses on ensuring that a business's objectives
align with those of the IT provider?
,A. Service Strategy
B. Service Design
C. Service Operation
D. Service Transition
Service Strategy focuses on ensuring that a business's objectives align with those
of the IT provider, ensuring that IT services are designed and delivered to support
business goals .
6. What is the main purpose of IT governance?
A. To limit IT spending across the organization
B. To control employee internet usage and monitor activity
C. To ensure IT investments support business objectives and deliver value
D. To monitor server performance and uptime metrics
IT governance is a framework of processes, policies, and controls designed to
ensure that IT investments generate business value, mitigate risks, and align with
organizational objectives. Its purpose is not to restrict spending but to ensure
spending is strategic and value-driven .
7. In ITIL, what is the term for a formal proposal for a modification to a service
or infrastructure component that must be reviewed to minimize risk?
A. Service Request
B. Incident Report
C. Request for Change (RFC)
D. Problem Record
All changes to production IT environments should go through a formal Request for
Change (RFC) process to ensure they are tested and approved before
implementation .
8. Which ITIL process is responsible for restoring a service to its normal state as
quickly as possible after an unplanned interruption?
, A. Problem Management
B. Change Management
C. Incident Management
D. Release Management
Incident Management focuses on "speed to restoration," whereas Problem
Management focuses on finding and fixing the root cause of recurring issues.
Incident Management is about restoring service quickly, even if a temporary
workaround is required .
9. Which COBIT principle emphasizes that governance should be integrated and
aligned across the entire enterprise?
A. Meeting stakeholder needs
B. Covering the enterprise end-to-end
C. Applying a single integrated framework
D. Enabling a holistic approach
Covering the enterprise end-to-end is a COBIT principle that emphasizes
governance should be integrated and aligned across the entire enterprise,
ensuring that governance applies to all parts of the organization, not just IT .
10. Which IT governance framework is built around five principles and seven
enablers, focusing on stakeholder needs and value creation?
A. ITIL v4
B. COBIT 2019
C. TOGAF
D. ISO/IEC 38500
COBIT 2019 is organized around five principles (meeting stakeholder needs,
covering the enterprise end-to-end, applying a single integrated framework,
enabling a holistic approach, and separating governance from management) and
seven enablers. This framework specifically emphasizes governance of enterprise
IT (GEIT) with value creation as a central objective .
Management OA 200 Multiple Choice
Questions with Bold Italic Answers and
Explanations | detailed 100% verified answers
| 2026/2027 / A+ grade
1. A multinational firm is implementing an enterprise-wide IT governance
framework. Which of the following best aligns IT decision-making with
corporate objectives while ensuring compliance and accountability?
A. ITIL Service Lifecycle
B. COBIT Governance Model
C. Agile Development Framework
D. DevOps Continuous Delivery Pipeline
COBIT (Control Objectives for Information and Related Technologies) is specifically
designed as a governance framework that aligns IT investments and decision-
making with corporate objectives. Unlike ITIL (service management) or
Agile/DevOps (development methodologies), COBIT provides comprehensive
governance structures including compliance monitoring and accountability
mechanisms .
2. Which IT framework is most commonly used for IT service management
(ITSM)?
A. CMMI (Capability Maturity Model Integration)
B. COBIT (Control Objectives for Information and Related Technologies)
,C. ITIL (Information Technology Infrastructure Library)
D. ISO 9001
ITIL provides a set of best practices specifically for IT service management,
focusing on service strategy, design, transition, operation, and continual
improvement. While COBIT addresses governance and CMMI addresses process
maturity, ITIL is the established standard for ITSM .
3. During which stage of the ITIL Service Lifecycle is the primary focus on
identifying the market for services and ensuring the IT department's assets are
aligned with business outcomes?
A. Service Design
B. Service Operation
C. Service Strategy
D. Service Transition
Service Strategy is the "brain" of the ITIL lifecycle; it focuses on the long-term
goals of the IT department and how IT services can provide a competitive
advantage to the business .
4. Which book of the ITIL lifecycle stages refers to the day-to-day management
of a business's IT services?
A. Service Design
B. Service Operation
C. Service Strategy
D. Service Transition
Service Operation refers to the day-to-day management of a business's IT services.
It encompasses the processes and activities required to deliver and support
services at agreed levels .
5. Which lifecycle stage of ITIL focuses on ensuring that a business's objectives
align with those of the IT provider?
,A. Service Strategy
B. Service Design
C. Service Operation
D. Service Transition
Service Strategy focuses on ensuring that a business's objectives align with those
of the IT provider, ensuring that IT services are designed and delivered to support
business goals .
6. What is the main purpose of IT governance?
A. To limit IT spending across the organization
B. To control employee internet usage and monitor activity
C. To ensure IT investments support business objectives and deliver value
D. To monitor server performance and uptime metrics
IT governance is a framework of processes, policies, and controls designed to
ensure that IT investments generate business value, mitigate risks, and align with
organizational objectives. Its purpose is not to restrict spending but to ensure
spending is strategic and value-driven .
7. In ITIL, what is the term for a formal proposal for a modification to a service
or infrastructure component that must be reviewed to minimize risk?
A. Service Request
B. Incident Report
C. Request for Change (RFC)
D. Problem Record
All changes to production IT environments should go through a formal Request for
Change (RFC) process to ensure they are tested and approved before
implementation .
8. Which ITIL process is responsible for restoring a service to its normal state as
quickly as possible after an unplanned interruption?
, A. Problem Management
B. Change Management
C. Incident Management
D. Release Management
Incident Management focuses on "speed to restoration," whereas Problem
Management focuses on finding and fixing the root cause of recurring issues.
Incident Management is about restoring service quickly, even if a temporary
workaround is required .
9. Which COBIT principle emphasizes that governance should be integrated and
aligned across the entire enterprise?
A. Meeting stakeholder needs
B. Covering the enterprise end-to-end
C. Applying a single integrated framework
D. Enabling a holistic approach
Covering the enterprise end-to-end is a COBIT principle that emphasizes
governance should be integrated and aligned across the entire enterprise,
ensuring that governance applies to all parts of the organization, not just IT .
10. Which IT governance framework is built around five principles and seven
enablers, focusing on stakeholder needs and value creation?
A. ITIL v4
B. COBIT 2019
C. TOGAF
D. ISO/IEC 38500
COBIT 2019 is organized around five principles (meeting stakeholder needs,
covering the enterprise end-to-end, applying a single integrated framework,
enabling a holistic approach, and separating governance from management) and
seven enablers. This framework specifically emphasizes governance of enterprise
IT (GEIT) with value creation as a central objective .
