Comprehensive MGT 291 Final Exam Study
Guide: Key Concepts by Chapters Questions and
Correct Answers
Job performance
Employee behaviors that help or hurt the organization.
Task performance
Doing your actual job duties.
Citizenship behavior
Extra helpful behavior not required.
Counterproductive behavior
Bad behavior that hurts the workplace.
Organizational commitment
How much someone wants to stay with their organization.
Affective commitment
Staying because you want to.
Continuance commitment
Staying because you need to.
Normative commitment
Staying because you feel like you should.
Exit
Leaving/quitting.
Voice
Speaking up to fix the problem.
, Loyalty
Staying and waiting for improvement.
Neglect
Staying but putting in less effort.
Withdrawal behavior
Avoiding work physically or mentally.
Job satisfaction
How happy someone feels about their job.
Value-percept theory
Satisfaction depends on whether the job gives you what you value.
Job characteristics theory
Certain job features make work more satisfying.
Mood/emotions
How someone feels at work can affect satisfaction.
Skill variety
Using different skills.
Task identity
Completing a whole task.
Task significance
Work feels important.
Autonomy
Freedom/control over work.
Feedback
Guide: Key Concepts by Chapters Questions and
Correct Answers
Job performance
Employee behaviors that help or hurt the organization.
Task performance
Doing your actual job duties.
Citizenship behavior
Extra helpful behavior not required.
Counterproductive behavior
Bad behavior that hurts the workplace.
Organizational commitment
How much someone wants to stay with their organization.
Affective commitment
Staying because you want to.
Continuance commitment
Staying because you need to.
Normative commitment
Staying because you feel like you should.
Exit
Leaving/quitting.
Voice
Speaking up to fix the problem.
, Loyalty
Staying and waiting for improvement.
Neglect
Staying but putting in less effort.
Withdrawal behavior
Avoiding work physically or mentally.
Job satisfaction
How happy someone feels about their job.
Value-percept theory
Satisfaction depends on whether the job gives you what you value.
Job characteristics theory
Certain job features make work more satisfying.
Mood/emotions
How someone feels at work can affect satisfaction.
Skill variety
Using different skills.
Task identity
Completing a whole task.
Task significance
Work feels important.
Autonomy
Freedom/control over work.
Feedback
