FIVE GUYS MANAGER CERTIFICATION MOCK
EXAM WITH ANSWER RATIONALES 2026
◉ What year did five guys first open? (its on the black hat)
Answer: 1986
◉ From the years 1986-2001?
Answer: Five Guys opens five locations around the DC metro area,
perfects their business, and starts to build a cult-like following.
◉ What happened in the year 2002?
Answer: Five Guys decides DC metro-area residents shouldn't be the
only ones to experience their burgers and start to franchise in
Virginia and Maryland.
◉ What happened in the year 2003?
Answer: Five Guys sells out of franchise territory within 18 months
and starts to open the rest of the country for franchise rights.
◉ 2003 - Present
Answer: Five Guys continues to expand.
,◉ How many different ways can someone order a hamburger.
Answer: There are over 250,000 possible ways to order a burger at
Five Guys.
◉ What type of beef do we use?
Answer: We use only 100% all-American fresh ground beef, with the
exception of Canada and the UK where the meat is local
◉ Are there freezers at Five guys? Is anything ever frozen?
Answer: There are no freezers at Five Guys, just coolers. Nothing is
ever frozen.
◉ What oil do we use for the fries?
Answer: Peanut Oil
◉ Where do we get our potatoes from?
Answer: Only above the 42th parallel.
◉ Does our menu contain trans fat?
Answer: Nope
◉ What are the five guys first names?
,Answer: The Five Guys are Jim, Matt, Chad, Ben and Tyler.
◉ Customer perception of Five Guys starts where?
Answer: Customer perception of Five Guys starts in the parking lot.
The parking lot and curb in front of Five Guys should be clean with
no debris, trash, cigarette butts, etc
◉ True or false, grease stains are allowed as long as they are out side
of the doors.
Answer: False. There should never be a grease stain in front of the
doors.
◉ During inclement weather what should be done?
Answer: During inclement weather you should place wet floor signs
and mats at all entrances.
◉ How should our doors look?
Answer: Doors should be clean and smudge free.
◉ How many neon open signs should be at ever five guys?
Answer: 2
◉ What types of signage should be at every door?
, Answer: There should be signage with the hours of operation, the
store's phone number, and on-line ordering visible outside the
restaurant.
◉ At what volume should music be at?
Answer: Music should be set at an appropriate level. It should be
easy to hear the person next to you, but not the tables across the
room.
◉ How should the lighting be at five guys?
Answer: Lighting should be bright and inviting. There should never
be a burned-out light bulb in Five Guys.
◉ At what level should trash cans be changed?
Answer: Trash cans should never be more than half full.
◉ How should trash cans be emptied?
Answer: They should be wheeled to the back to be changed. Trash
cans should never be changed in front of the customer.
◉ How should potatoes be stacked? How tall should they be
stacked?
EXAM WITH ANSWER RATIONALES 2026
◉ What year did five guys first open? (its on the black hat)
Answer: 1986
◉ From the years 1986-2001?
Answer: Five Guys opens five locations around the DC metro area,
perfects their business, and starts to build a cult-like following.
◉ What happened in the year 2002?
Answer: Five Guys decides DC metro-area residents shouldn't be the
only ones to experience their burgers and start to franchise in
Virginia and Maryland.
◉ What happened in the year 2003?
Answer: Five Guys sells out of franchise territory within 18 months
and starts to open the rest of the country for franchise rights.
◉ 2003 - Present
Answer: Five Guys continues to expand.
,◉ How many different ways can someone order a hamburger.
Answer: There are over 250,000 possible ways to order a burger at
Five Guys.
◉ What type of beef do we use?
Answer: We use only 100% all-American fresh ground beef, with the
exception of Canada and the UK where the meat is local
◉ Are there freezers at Five guys? Is anything ever frozen?
Answer: There are no freezers at Five Guys, just coolers. Nothing is
ever frozen.
◉ What oil do we use for the fries?
Answer: Peanut Oil
◉ Where do we get our potatoes from?
Answer: Only above the 42th parallel.
◉ Does our menu contain trans fat?
Answer: Nope
◉ What are the five guys first names?
,Answer: The Five Guys are Jim, Matt, Chad, Ben and Tyler.
◉ Customer perception of Five Guys starts where?
Answer: Customer perception of Five Guys starts in the parking lot.
The parking lot and curb in front of Five Guys should be clean with
no debris, trash, cigarette butts, etc
◉ True or false, grease stains are allowed as long as they are out side
of the doors.
Answer: False. There should never be a grease stain in front of the
doors.
◉ During inclement weather what should be done?
Answer: During inclement weather you should place wet floor signs
and mats at all entrances.
◉ How should our doors look?
Answer: Doors should be clean and smudge free.
◉ How many neon open signs should be at ever five guys?
Answer: 2
◉ What types of signage should be at every door?
, Answer: There should be signage with the hours of operation, the
store's phone number, and on-line ordering visible outside the
restaurant.
◉ At what volume should music be at?
Answer: Music should be set at an appropriate level. It should be
easy to hear the person next to you, but not the tables across the
room.
◉ How should the lighting be at five guys?
Answer: Lighting should be bright and inviting. There should never
be a burned-out light bulb in Five Guys.
◉ At what level should trash cans be changed?
Answer: Trash cans should never be more than half full.
◉ How should trash cans be emptied?
Answer: They should be wheeled to the back to be changed. Trash
cans should never be changed in front of the customer.
◉ How should potatoes be stacked? How tall should they be
stacked?
