ASAP PACE Certification WITH QUESTION AND ACTUAL ANSWERS
2026!!
Convergent thinking - ANSWERS✔️💫-Relies on reason and logic to find the one best answer to a
question
Divergent thinking - ANSWERS✔️💫-Focuses on producing a broad variety of ideas
Levels of Communication - ANSWERS✔️💫-1. Casual
2. Critical
3. Crucial
Crucial Communication Components - ANSWERS✔️💫-Opposing opinions, high stakes, strong emotions
Communication Cycle - ANSWERS✔️💫-Sender > Message > Receiver
Main 3 Components of Communication - ANSWERS✔️💫-1. Word Choice
2. Tone of Voice
3. Body Language
Word Choice (% of meaning) - ANSWERS✔️💫-10%
Tone of Voice (% of meaning) - ANSWERS✔️💫-35%
Body Language (% of meaning) - ANSWERS✔️💫-55%
,Tone of Voice Elements - ANSWERS✔️💫-Pitch, Pace, Volume, Inflection, Emphasis
Body Language Elements - ANSWERS✔️💫-Eye Contact, Facial Expression, Positioning, Gestures
Context Elements - ANSWERS✔️💫-Place, People, Purpose
Non-Verbal Listening Skills - ANSWERS✔️💫-Don't interrupt, remove distractions, nod, mirror the
communicator, take notes
Verbal Listening Skills - ANSWERS✔️💫-Probe, clarify, paraphrase, reflect, encourage
4 Communication Styles - ANSWERS✔️💫-1. The Director
2. The Socializer
3. The Thinker
4. The Relator
Elements of Emotional Intelligence (EQ) - ANSWERS✔️💫-Personal Competence, Social Competence
Personal Competence (EQ) Elements - ANSWERS✔️💫-Self-Awareness, Self-Management
Social Competence (EQ) Elements - ANSWERS✔️💫-Social Awareness, Relationship Management
Self-Awareness (EQ) - ANSWERS✔️💫-Understand your own emotions
Self-Management (EQ) - ANSWERS✔️💫-Managing your own emotions and behaviors
Social Awareness (EQ) - ANSWERS✔️💫-Identify and understand the emotions of others
, Relationship Management (EQ) - ANSWERS✔️💫-Manage interactions with others successfully
Prescriptive Feedback - ANSWERS✔️💫-Offer a solution for the problem - what they can do different next
time
Descriptive Feedback - ANSWERS✔️💫-State what didn't work and why - no judgement, stick to the facts
Receiving Positive Feedback - ANSWERS✔️💫-Accept it, show gratitude, make note
Receiving Negative Feedback - ANSWERS✔️💫-Listen, clarify, manage emotions
Constructive Conflict - ANSWERS✔️💫-Can lead to better decisions, more creative problem solving and
stronger relationships
Destructive Conflict - ANSWERS✔️💫-Creates negative outcomes - broken relationships, decreased
productivity and harms reputations
Handling Gossip - ANSWERS✔️💫-Silence is implicit agreement and acceptance - don't stay silent, counter
with facts, change the subject, distance yourself
5 Levels of Leadership (John Maxwell) - ANSWERS✔️💫-1. Position
2. Permission
3. Production
4. People development
5. Pinnacle
Position Leadership - 1 (Rights) - ANSWERS✔️💫-People follow because they have to
Permission Leadership - 2 (Relationships) - ANSWERS✔️💫-People follow because they want to
2026!!
Convergent thinking - ANSWERS✔️💫-Relies on reason and logic to find the one best answer to a
question
Divergent thinking - ANSWERS✔️💫-Focuses on producing a broad variety of ideas
Levels of Communication - ANSWERS✔️💫-1. Casual
2. Critical
3. Crucial
Crucial Communication Components - ANSWERS✔️💫-Opposing opinions, high stakes, strong emotions
Communication Cycle - ANSWERS✔️💫-Sender > Message > Receiver
Main 3 Components of Communication - ANSWERS✔️💫-1. Word Choice
2. Tone of Voice
3. Body Language
Word Choice (% of meaning) - ANSWERS✔️💫-10%
Tone of Voice (% of meaning) - ANSWERS✔️💫-35%
Body Language (% of meaning) - ANSWERS✔️💫-55%
,Tone of Voice Elements - ANSWERS✔️💫-Pitch, Pace, Volume, Inflection, Emphasis
Body Language Elements - ANSWERS✔️💫-Eye Contact, Facial Expression, Positioning, Gestures
Context Elements - ANSWERS✔️💫-Place, People, Purpose
Non-Verbal Listening Skills - ANSWERS✔️💫-Don't interrupt, remove distractions, nod, mirror the
communicator, take notes
Verbal Listening Skills - ANSWERS✔️💫-Probe, clarify, paraphrase, reflect, encourage
4 Communication Styles - ANSWERS✔️💫-1. The Director
2. The Socializer
3. The Thinker
4. The Relator
Elements of Emotional Intelligence (EQ) - ANSWERS✔️💫-Personal Competence, Social Competence
Personal Competence (EQ) Elements - ANSWERS✔️💫-Self-Awareness, Self-Management
Social Competence (EQ) Elements - ANSWERS✔️💫-Social Awareness, Relationship Management
Self-Awareness (EQ) - ANSWERS✔️💫-Understand your own emotions
Self-Management (EQ) - ANSWERS✔️💫-Managing your own emotions and behaviors
Social Awareness (EQ) - ANSWERS✔️💫-Identify and understand the emotions of others
, Relationship Management (EQ) - ANSWERS✔️💫-Manage interactions with others successfully
Prescriptive Feedback - ANSWERS✔️💫-Offer a solution for the problem - what they can do different next
time
Descriptive Feedback - ANSWERS✔️💫-State what didn't work and why - no judgement, stick to the facts
Receiving Positive Feedback - ANSWERS✔️💫-Accept it, show gratitude, make note
Receiving Negative Feedback - ANSWERS✔️💫-Listen, clarify, manage emotions
Constructive Conflict - ANSWERS✔️💫-Can lead to better decisions, more creative problem solving and
stronger relationships
Destructive Conflict - ANSWERS✔️💫-Creates negative outcomes - broken relationships, decreased
productivity and harms reputations
Handling Gossip - ANSWERS✔️💫-Silence is implicit agreement and acceptance - don't stay silent, counter
with facts, change the subject, distance yourself
5 Levels of Leadership (John Maxwell) - ANSWERS✔️💫-1. Position
2. Permission
3. Production
4. People development
5. Pinnacle
Position Leadership - 1 (Rights) - ANSWERS✔️💫-People follow because they have to
Permission Leadership - 2 (Relationships) - ANSWERS✔️💫-People follow because they want to
