CERTIFIED PARAOPTOMETRIC ASSISTANT & TECHNICIAN
EXAM FLASH - AOA QUESTIONS AND VERIFIED DETAILED
SOLUTIONS ( MULTIPLE CHOICES) |100% CORRECT!!
When a patient first walks into the office for an appointment, the
paraoptometric should __________. Correct Answers Acknowledge
patient with a courteous greeting
Which of the following would be considered appropriate behavior in
front of a patient? Correct Answers Using soft tones to speak with office
staff members
Which of the following would not be considered an appropriate
telephone technique? Correct Answers Letting the phone ring several
times before answering to give the impression that your office is busy
If a phone call is for a staff member who is busy with a patient, the
paraoptometric should _________. Correct Answers Ask to take a
message
If a patient calls requesting information that will take a few minutes to
locate, the paraoptometric should _________. Correct Answers Ask the
patient if he/she would like to hold or ask to call the patient back
A phone message should include all of the following except
_____________. Correct Answers Length of call
, A caller who insists on a price estimate over the phone should
be_________. Correct Answers Told that the prices are estimated
The AOA set of principles that include the statement, "To keep patients'
eye, vision, and general health paramount at all times" is called: Correct
Answers Code of Ethics
The practice of keeping medical records out of view of patients is
compliant with: Correct Answers HIPAA
When a patient presents with a complaint, the paraoptometric should
________. Correct Answers Express concern and understanding
When making appointments, the paraoptometric should not
__________. Correct Answers Rely on memory
If in doubt as to whether a patient requires an emergency appointment,
the paraoptometric should ___________. Correct Answers Consult with
the doctor
Which of the following would not be considered an emergency situation
requiring immediate attention? Correct Answers Loss of contact lens
If the office is extremely behind schedule, the paraoptometric should
________. Correct Answers Indicate your best estimate of how long the
wait will be before the patient will be seen
EXAM FLASH - AOA QUESTIONS AND VERIFIED DETAILED
SOLUTIONS ( MULTIPLE CHOICES) |100% CORRECT!!
When a patient first walks into the office for an appointment, the
paraoptometric should __________. Correct Answers Acknowledge
patient with a courteous greeting
Which of the following would be considered appropriate behavior in
front of a patient? Correct Answers Using soft tones to speak with office
staff members
Which of the following would not be considered an appropriate
telephone technique? Correct Answers Letting the phone ring several
times before answering to give the impression that your office is busy
If a phone call is for a staff member who is busy with a patient, the
paraoptometric should _________. Correct Answers Ask to take a
message
If a patient calls requesting information that will take a few minutes to
locate, the paraoptometric should _________. Correct Answers Ask the
patient if he/she would like to hold or ask to call the patient back
A phone message should include all of the following except
_____________. Correct Answers Length of call
, A caller who insists on a price estimate over the phone should
be_________. Correct Answers Told that the prices are estimated
The AOA set of principles that include the statement, "To keep patients'
eye, vision, and general health paramount at all times" is called: Correct
Answers Code of Ethics
The practice of keeping medical records out of view of patients is
compliant with: Correct Answers HIPAA
When a patient presents with a complaint, the paraoptometric should
________. Correct Answers Express concern and understanding
When making appointments, the paraoptometric should not
__________. Correct Answers Rely on memory
If in doubt as to whether a patient requires an emergency appointment,
the paraoptometric should ___________. Correct Answers Consult with
the doctor
Which of the following would not be considered an emergency situation
requiring immediate attention? Correct Answers Loss of contact lens
If the office is extremely behind schedule, the paraoptometric should
________. Correct Answers Indicate your best estimate of how long the
wait will be before the patient will be seen
