Hospitality and Restaurant Management Exam – Complete Study Guide, Practice Questions,
and Review Notes
What question can a manager ask to determine if a proposed decision or action is based on
priority ethical concerns? - ANS ✔✔Does the Action represent my company?
what is the goal of a management schedule? - ANS ✔✔Ensure at Least one manager is on duty
when employees are working in the establishment.
What type of team performs routine tasks that are part of their job description? - ANS
✔✔functional team
What is the first step in a progressive discipline? - ANS ✔✔informal discussion
According to SMART goals what type of goal allows a comparison between goal and the actual
results produced? - ANS ✔✔measurable
What is the highest level of human need according to Maslow's Theory? - ANS ✔✔self-
actualization
How are goals developed in a formal development program? - ANS ✔✔included as part of the
development plan
What management tools help managers be consistent in how compensation programs are
managed? - ANS ✔✔compensation policies
A manager scheduled 128 hours for Monday, but 137 hours were used. The average hourly rate
is $14.75. What is the dollars of LABOR COST VARIANCE? - ANS ✔✔$132.75
, What benefit program is mandatory and required by federal and state law? - ANS
✔✔unemployment insurance
When is the information required for planning purposes collected? - ANS ✔✔as an ongoing and
routine part of the job
How can a manager avoid problem meetings? - ANS ✔✔Consider why the employee's become
frustrated with the meetings when planning and conducting meetings.
What legal action can be taken by a former employee against a former employer? - ANS
✔✔wrongful discharge
What is the goal of a hospitality leader? - ANS ✔✔inspire people
Which federal law requires that non exempt employees receive a minimum wage plus overtime
for any time over 40 hours? - ANS ✔✔Fair labor standards act
What should managers do to prepare for an employee performance appraisal? (job review) -
ANS ✔✔review the employees file and job description
What is Forming in team development? - ANS ✔✔Stage One: Team members getting to know
each other and learning what they have to do
What is Storming in Team Development? - ANS ✔✔Stage Two: When teams get to clarify their
goals and conflicts arise.
What is Norming in Team Development? - ANS ✔✔Stage 3: team member settle their
differences and develop a trusting work relationship.
and Review Notes
What question can a manager ask to determine if a proposed decision or action is based on
priority ethical concerns? - ANS ✔✔Does the Action represent my company?
what is the goal of a management schedule? - ANS ✔✔Ensure at Least one manager is on duty
when employees are working in the establishment.
What type of team performs routine tasks that are part of their job description? - ANS
✔✔functional team
What is the first step in a progressive discipline? - ANS ✔✔informal discussion
According to SMART goals what type of goal allows a comparison between goal and the actual
results produced? - ANS ✔✔measurable
What is the highest level of human need according to Maslow's Theory? - ANS ✔✔self-
actualization
How are goals developed in a formal development program? - ANS ✔✔included as part of the
development plan
What management tools help managers be consistent in how compensation programs are
managed? - ANS ✔✔compensation policies
A manager scheduled 128 hours for Monday, but 137 hours were used. The average hourly rate
is $14.75. What is the dollars of LABOR COST VARIANCE? - ANS ✔✔$132.75
, What benefit program is mandatory and required by federal and state law? - ANS
✔✔unemployment insurance
When is the information required for planning purposes collected? - ANS ✔✔as an ongoing and
routine part of the job
How can a manager avoid problem meetings? - ANS ✔✔Consider why the employee's become
frustrated with the meetings when planning and conducting meetings.
What legal action can be taken by a former employee against a former employer? - ANS
✔✔wrongful discharge
What is the goal of a hospitality leader? - ANS ✔✔inspire people
Which federal law requires that non exempt employees receive a minimum wage plus overtime
for any time over 40 hours? - ANS ✔✔Fair labor standards act
What should managers do to prepare for an employee performance appraisal? (job review) -
ANS ✔✔review the employees file and job description
What is Forming in team development? - ANS ✔✔Stage One: Team members getting to know
each other and learning what they have to do
What is Storming in Team Development? - ANS ✔✔Stage Two: When teams get to clarify their
goals and conflicts arise.
What is Norming in Team Development? - ANS ✔✔Stage 3: team member settle their
differences and develop a trusting work relationship.
