COM 312 Test 2 Questions and Correct Answers
What are emotions?
1) a felt physiological experience in the body
2)thinking and intepretation is based on our appraisal of what has happened
3)emotional expressions involving verbal & nonverbal
How are emotions most often expressed?
non-verbal cues
What do emotions do in conflict?
provide motivation,
can alert us to problems,
vary within the conflict,
some relationships become defined by emotional expressions
What are the general misconceptions of emotions?
irrational, uncontrollable, hinder decision-making, should be ignored to resolve conflict, for
the powerless, escalate conflict
What is anger?
a morale emotion that is connected with a perceived unfairness/ injustice
What does venting do?
increases anger
What is fear and anxiety?
, fear threatens your identity, relationship, well-being & your position and is associated with
anxiety
What is hurt?
a perceived injury, difficult to experience without blame
What is the most common hurt emotion in close relationships?
betrayal of confidence
What do emotions trigger?
familiar patterns
What is needed in order to effectively engage with emotions in conflict ?
maturity
Do emotions help or hinder decision-making, if you know how to deal with them?
They help in decision-making
What is an XYZ statement?
when you do X in a situation Y I feel Z
What does middle-way mean?
to verbally state/describe the anger, focus on the person not the process, use "we" language
and distinguish between venting and acknowledging anger
What are the gender differences in the emotion of sadness?
Men- more likely to express anger and cover up sadness
Women- more likely to express sadness and cover up anger
What are emotions?
1) a felt physiological experience in the body
2)thinking and intepretation is based on our appraisal of what has happened
3)emotional expressions involving verbal & nonverbal
How are emotions most often expressed?
non-verbal cues
What do emotions do in conflict?
provide motivation,
can alert us to problems,
vary within the conflict,
some relationships become defined by emotional expressions
What are the general misconceptions of emotions?
irrational, uncontrollable, hinder decision-making, should be ignored to resolve conflict, for
the powerless, escalate conflict
What is anger?
a morale emotion that is connected with a perceived unfairness/ injustice
What does venting do?
increases anger
What is fear and anxiety?
, fear threatens your identity, relationship, well-being & your position and is associated with
anxiety
What is hurt?
a perceived injury, difficult to experience without blame
What is the most common hurt emotion in close relationships?
betrayal of confidence
What do emotions trigger?
familiar patterns
What is needed in order to effectively engage with emotions in conflict ?
maturity
Do emotions help or hinder decision-making, if you know how to deal with them?
They help in decision-making
What is an XYZ statement?
when you do X in a situation Y I feel Z
What does middle-way mean?
to verbally state/describe the anger, focus on the person not the process, use "we" language
and distinguish between venting and acknowledging anger
What are the gender differences in the emotion of sadness?
Men- more likely to express anger and cover up sadness
Women- more likely to express sadness and cover up anger
