COM 312 test 1 Exam Questions and Answers
conflict
an expressed struggle between at least two interdependent parties who perceive incompatible
goals, scarce resources, and interference from others in achieving their goals.
Intrapersonal conflict
internal strain that creates a state of ambivalence, conflicting internal dialogue, or lack of
resolution in one's thinking and feeling
interpersonal conflict
an expressed struggle between interdependent parties
most expressed struggles are activated by?
a triggering event
perceived incompatible goals
the parties either want exactly the same thing or opposites
biggest perceived scarce resources
power and self esteem
destructive conflict
when all participants are dissatisfied with the outcomes of a conflict and think they have lost
as a result
4 horsemen of the apocalypse
criticism, defensiveness, stonewalling, contempt
, defensive climate
Evaluation, Control, Strategy, Neutrality, Superiority, Certainty
supportive climate
description, problem solving, spontaneity, empathy, equality, provisionalism
Escalatory spirals
behaviors - perceptions of the other- perceptions of the relationship- disintegration (with each
party viewing oneself as not responsible for any of it)
Avoidance spirals
Less direct interaction - Active avoidance of the other party - Reduction of dependence -
Harboring of resentment or disappointment - Complaining to third persons about the other
party
attack/withdrawal pattern
passive aggressive
Reciprocity of emotions
you mirror the other person's emotions
avoidant system
members avoid most conflict (denial of the conflict, changing and avoiding topics, being
noncommittal, and joking rather than dealing with the conflict at hand)
collaborative system
members use cooperation and collaboration
aggressive/coercive system
conflict
an expressed struggle between at least two interdependent parties who perceive incompatible
goals, scarce resources, and interference from others in achieving their goals.
Intrapersonal conflict
internal strain that creates a state of ambivalence, conflicting internal dialogue, or lack of
resolution in one's thinking and feeling
interpersonal conflict
an expressed struggle between interdependent parties
most expressed struggles are activated by?
a triggering event
perceived incompatible goals
the parties either want exactly the same thing or opposites
biggest perceived scarce resources
power and self esteem
destructive conflict
when all participants are dissatisfied with the outcomes of a conflict and think they have lost
as a result
4 horsemen of the apocalypse
criticism, defensiveness, stonewalling, contempt
, defensive climate
Evaluation, Control, Strategy, Neutrality, Superiority, Certainty
supportive climate
description, problem solving, spontaneity, empathy, equality, provisionalism
Escalatory spirals
behaviors - perceptions of the other- perceptions of the relationship- disintegration (with each
party viewing oneself as not responsible for any of it)
Avoidance spirals
Less direct interaction - Active avoidance of the other party - Reduction of dependence -
Harboring of resentment or disappointment - Complaining to third persons about the other
party
attack/withdrawal pattern
passive aggressive
Reciprocity of emotions
you mirror the other person's emotions
avoidant system
members avoid most conflict (denial of the conflict, changing and avoiding topics, being
noncommittal, and joking rather than dealing with the conflict at hand)
collaborative system
members use cooperation and collaboration
aggressive/coercive system
