TLMT COMPATIBILITY MODE QUESTIONS
WITH COMPLETE SOLUTION 2026
Part 1 of 1 - 100.0 Points
10.0 Points
Question 1 of 10
Firms can safeguard customer information by doing which of the following?:
A.Allow customers to opt-in and out of mailing lists
B.Allow customers to access their accounts online to view information collected
about themselves
C.Both A & B
D.None of these
Answer Key: C
Question 10.0 Points
2 of 10
Which of the following are required elements of an effective CRM initiative?
A.Sending out promotional materials via e-mails and traditional mail to a large random
group of
a potential customers
B.Segmenting
customers
C.Preserving a traditional sales force that communicates with the supply-chain via a
traditional
paper document/contract system
D.Preserving a traditional sales force that communicates with the supply-chain via a
traditional paper document/contract system
Answer Key: B
Question 10.0 Points
3 of 10
The application of ethical principles to business situations can be referred to as:
A.Business ethics
B.Social responsibility
, C.Ethical Sourcing
D.Strategic
Sourcing
Answer Key: A
Question 10.0 Points
4 of 10
Promoting diversity by intentionally buying from small firms or ethnic minority businesses.
This is an example of:
A.Supply base rationalization
B.Ethical sourcing
C.Sustainable sourcing
D.Supply base sourcing
Answer Key: B
Question 10.0 Points
5 of 10
Demands by customers for companies to become more ethically and environmentally
focused have placed added pressures on firms to improve their performance in supply
chain management.
True
Fals
e
Answer Key: True
Question 10.0 Points
6 of 10
Customers of companies, using CRM applications, should not be concerned with their
personal information becoming compromised or being shared with other companies.
True
Fals
e
WITH COMPLETE SOLUTION 2026
Part 1 of 1 - 100.0 Points
10.0 Points
Question 1 of 10
Firms can safeguard customer information by doing which of the following?:
A.Allow customers to opt-in and out of mailing lists
B.Allow customers to access their accounts online to view information collected
about themselves
C.Both A & B
D.None of these
Answer Key: C
Question 10.0 Points
2 of 10
Which of the following are required elements of an effective CRM initiative?
A.Sending out promotional materials via e-mails and traditional mail to a large random
group of
a potential customers
B.Segmenting
customers
C.Preserving a traditional sales force that communicates with the supply-chain via a
traditional
paper document/contract system
D.Preserving a traditional sales force that communicates with the supply-chain via a
traditional paper document/contract system
Answer Key: B
Question 10.0 Points
3 of 10
The application of ethical principles to business situations can be referred to as:
A.Business ethics
B.Social responsibility
, C.Ethical Sourcing
D.Strategic
Sourcing
Answer Key: A
Question 10.0 Points
4 of 10
Promoting diversity by intentionally buying from small firms or ethnic minority businesses.
This is an example of:
A.Supply base rationalization
B.Ethical sourcing
C.Sustainable sourcing
D.Supply base sourcing
Answer Key: B
Question 10.0 Points
5 of 10
Demands by customers for companies to become more ethically and environmentally
focused have placed added pressures on firms to improve their performance in supply
chain management.
True
Fals
e
Answer Key: True
Question 10.0 Points
6 of 10
Customers of companies, using CRM applications, should not be concerned with their
personal information becoming compromised or being shared with other companies.
True
Fals
e
