TLMT313 Week 5 - Quiz #4 Question
and answers rated A+ 2026
Cross-training workers is a typical capacity management technique for times when demand exceeds
capacity. - correct answer TRUE
Which of the following is a service strategy characterized by the idea that a service can serve a narrow
target market better than a broad market? - correct answer Focus strategy
Quick recovery from service failures may serve as good word-of-mouth advertising for the firm. - correct
answer TRUE
A service bundle includes the explicit service, the supporting facility, the facilitating goods, as well as the
implicit services. - correct answer TRUE
A very popular fast food restaurant is presently staffed with three cash register attendants that are
taking orders. Upon entering the restaurant, customers must choose from three separate lines, each of
which leads to one of the three registers. Immediately upon placing their order with the register
attendant, customers are given their food and drinks by the register attendant. To analyze this situation,
you would use the queuing model for an infinite demand source, multiple servers, and multiple
channels. - correct answer TRUE
When companies sell products both online and in traditional retail stores this is called a mixed internet
distribution strategy. - correct answer TRUE
Service response logistics is the management and coordination of the organization's activities that occur
after the service has being performed. - correct answer FALSE
When a level demand strategy is used for managing capacity, the firm is required to use a demand
management or queue management tactic to deal with excess customers. - correct answer TRUE
and answers rated A+ 2026
Cross-training workers is a typical capacity management technique for times when demand exceeds
capacity. - correct answer TRUE
Which of the following is a service strategy characterized by the idea that a service can serve a narrow
target market better than a broad market? - correct answer Focus strategy
Quick recovery from service failures may serve as good word-of-mouth advertising for the firm. - correct
answer TRUE
A service bundle includes the explicit service, the supporting facility, the facilitating goods, as well as the
implicit services. - correct answer TRUE
A very popular fast food restaurant is presently staffed with three cash register attendants that are
taking orders. Upon entering the restaurant, customers must choose from three separate lines, each of
which leads to one of the three registers. Immediately upon placing their order with the register
attendant, customers are given their food and drinks by the register attendant. To analyze this situation,
you would use the queuing model for an infinite demand source, multiple servers, and multiple
channels. - correct answer TRUE
When companies sell products both online and in traditional retail stores this is called a mixed internet
distribution strategy. - correct answer TRUE
Service response logistics is the management and coordination of the organization's activities that occur
after the service has being performed. - correct answer FALSE
When a level demand strategy is used for managing capacity, the firm is required to use a demand
management or queue management tactic to deal with excess customers. - correct answer TRUE
