BQA FINAL EXAM UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
COMPLETE STUDY GUIDE
●● What are the two main differences between different level managers?
Answer: 1. Time horizon (Long term or just 2 weeks out?)
2. Range of Influence (The whole company or just a sect?)
●● What is a top level manager?
Answer: Responsible for big picture, 3-5 years out for the company.
Typically CEO/Directors/Etc
●● What is a middle manager?
Answer: Responsible for delegating smaller tasks, more for
implementation and thinking 6-18 months out
●● What is a first line or assistant manager?
Answer: Working with non management employees, only looking 2
weeks to a month out in planning.
●● What are the 3 skills you need as a manager?
Answer: Conceptual, HUMAN, Technical
,●● What are the top 3 mistakes that managers often make?
Answer: -Insensitive to others: Abrasive, intimidating, bullying style.
-Cold, Aloof, Arrogant
-Betrays Trust
●● In the transition to management, what are the managers initial
expectations?
Answer: -Be the boss
-Formal Authority
-Manage Tasks
-Job is not managing people
●● In the transition to management, what are the new manager's
thoughts 6 months in?
Answer: -Initial expectations were wrong
-Fast Pace
-Heavy Workload
-Job is to be the problem solver and troubleshooter for subordinates
●● In the transition to management, what are the new manager's
thoughts after 1 year?
Answer: -No longer a doer
,-Communication, listening, and positive reinforcement
-Learning to adapt to and control stress
-Job is people development
●● What is the first step (out of 4) in the self management process?
Answer: Self Assessment and Planning . Asking "who do I want to be?"
"Where do I see myself?"
●● What is the second step in the self management process?
Answer: Goal Setting. SMART GOALS!
●● What is a SMART goal?
Answer: S-specific
M-Measurable
A-Attainable
R-Relevant
T-Timeline
●● What is the third step in the self management process?
Answer: Self and Environmental control.
Change your work environment to be more productive towards your
goal
, ●● What is the fourth step in the self management process?
Answer: Evaluating and Rewarding Success
Don't reward yourself too early! Don't punish yourself if you fail to meet
part or the goal entirely.
●● What are some time management tips we focused on in class?
(Morgenstern's)
Answer: Assign your tasks to a "home" in your schedule. Set Specific
times.
-Delete
-Diminish
-Delay
-Delegate
●● What are some emotional control activities we learned in class?
Answer: Counting your blessings, autobiographical reflection ( 3 good
things that happened today), Think of something positive that you get to
look forward to
●● What are "stars" in the workplace?
Answer: -Create a bartering network
-Reliant on others
-Working in a team is key
QUESTIONS AND CORRECT ANSWERS
COMPLETE STUDY GUIDE
●● What are the two main differences between different level managers?
Answer: 1. Time horizon (Long term or just 2 weeks out?)
2. Range of Influence (The whole company or just a sect?)
●● What is a top level manager?
Answer: Responsible for big picture, 3-5 years out for the company.
Typically CEO/Directors/Etc
●● What is a middle manager?
Answer: Responsible for delegating smaller tasks, more for
implementation and thinking 6-18 months out
●● What is a first line or assistant manager?
Answer: Working with non management employees, only looking 2
weeks to a month out in planning.
●● What are the 3 skills you need as a manager?
Answer: Conceptual, HUMAN, Technical
,●● What are the top 3 mistakes that managers often make?
Answer: -Insensitive to others: Abrasive, intimidating, bullying style.
-Cold, Aloof, Arrogant
-Betrays Trust
●● In the transition to management, what are the managers initial
expectations?
Answer: -Be the boss
-Formal Authority
-Manage Tasks
-Job is not managing people
●● In the transition to management, what are the new manager's
thoughts 6 months in?
Answer: -Initial expectations were wrong
-Fast Pace
-Heavy Workload
-Job is to be the problem solver and troubleshooter for subordinates
●● In the transition to management, what are the new manager's
thoughts after 1 year?
Answer: -No longer a doer
,-Communication, listening, and positive reinforcement
-Learning to adapt to and control stress
-Job is people development
●● What is the first step (out of 4) in the self management process?
Answer: Self Assessment and Planning . Asking "who do I want to be?"
"Where do I see myself?"
●● What is the second step in the self management process?
Answer: Goal Setting. SMART GOALS!
●● What is a SMART goal?
Answer: S-specific
M-Measurable
A-Attainable
R-Relevant
T-Timeline
●● What is the third step in the self management process?
Answer: Self and Environmental control.
Change your work environment to be more productive towards your
goal
, ●● What is the fourth step in the self management process?
Answer: Evaluating and Rewarding Success
Don't reward yourself too early! Don't punish yourself if you fail to meet
part or the goal entirely.
●● What are some time management tips we focused on in class?
(Morgenstern's)
Answer: Assign your tasks to a "home" in your schedule. Set Specific
times.
-Delete
-Diminish
-Delay
-Delegate
●● What are some emotional control activities we learned in class?
Answer: Counting your blessings, autobiographical reflection ( 3 good
things that happened today), Think of something positive that you get to
look forward to
●● What are "stars" in the workplace?
Answer: -Create a bartering network
-Reliant on others
-Working in a team is key
