WGU C215 Study Guide – FINAL
Questions with complete solution
2026
Total Quality Management (TQM) Philosophy - correct answer ✔1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - correct answer ✔Basic function of Six Sigma. Measures the process
potential and performance of processes. The higher the range of Cpk, the improved is the ability of the
process to complete its necessities.
Six Sigma - correct answer ✔A disciplined, data-driven approach and methodology for eliminating
defects (driving toward six standard deviations between the mean and the nearest specification limit) in
any process - from manufacturing to transactional and from product to service.
Design Capacity - correct answer ✔The theoretical maximum output of a system in a given period
under ideal conditions.
Location Analysis - correct answer ✔proximity to customers, transportation, source of labor,
community attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
,Line Processes - correct answer ✔A type of process used to produce a large volume of a standardized
product.
■ Limited customization and high volume
Batch Processes - correct answer ✔A type of process used to produce a small number of products in
groups or batches based on customer orders or specifications.
■ High customization moderate volume
Project Processes - correct answer ✔A type of process used to make a one-at-a-time product exactly
to customer specifications.
■ Most custom and lowest volume
Continuous Processes - correct answer ✔A type of process that operates continually to produce a high
volume of a fully standardized product.
- No customization and as high a volume as possible
Bottleneck - correct answer ✔Longest task in the process.
Flexible Manufacturing System (FMS) - correct answer ✔A type of automated system that combines
the flexibility of intermittent operations with the efficiency of continuous operations.
Output/Input Control - correct answer ✔A technique for monitoring the flow of jobs between work
centers.
, Value-Added - correct answer ✔The net increase created during the transformation of inputs into final
outputs.
Hybrid Layouts - correct answer ✔Layouts that combine characteristics of process and product
layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) - correct answer ✔Table that reflects opinions of managers with regard to the
importance of having any two departments close together.
Rectilinear Distance - correct answer ✔The shortest distance between two locations using north-south
and east-west movements.
From-To Matrix - correct answer ✔Table that gives the number of trips or units of product moved
between any pair of departments.
Block Plan - correct answer ✔Schematic showing the placement of resources in a facility.
Mean Observed Times - correct answer ✔The average of the observation times for each of the work
elements.
Normal Time - correct answer ✔The mean observed time multiplied by the performance rating factor
by the frequency of occurrence.
Questions with complete solution
2026
Total Quality Management (TQM) Philosophy - correct answer ✔1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - correct answer ✔Basic function of Six Sigma. Measures the process
potential and performance of processes. The higher the range of Cpk, the improved is the ability of the
process to complete its necessities.
Six Sigma - correct answer ✔A disciplined, data-driven approach and methodology for eliminating
defects (driving toward six standard deviations between the mean and the nearest specification limit) in
any process - from manufacturing to transactional and from product to service.
Design Capacity - correct answer ✔The theoretical maximum output of a system in a given period
under ideal conditions.
Location Analysis - correct answer ✔proximity to customers, transportation, source of labor,
community attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
,Line Processes - correct answer ✔A type of process used to produce a large volume of a standardized
product.
■ Limited customization and high volume
Batch Processes - correct answer ✔A type of process used to produce a small number of products in
groups or batches based on customer orders or specifications.
■ High customization moderate volume
Project Processes - correct answer ✔A type of process used to make a one-at-a-time product exactly
to customer specifications.
■ Most custom and lowest volume
Continuous Processes - correct answer ✔A type of process that operates continually to produce a high
volume of a fully standardized product.
- No customization and as high a volume as possible
Bottleneck - correct answer ✔Longest task in the process.
Flexible Manufacturing System (FMS) - correct answer ✔A type of automated system that combines
the flexibility of intermittent operations with the efficiency of continuous operations.
Output/Input Control - correct answer ✔A technique for monitoring the flow of jobs between work
centers.
, Value-Added - correct answer ✔The net increase created during the transformation of inputs into final
outputs.
Hybrid Layouts - correct answer ✔Layouts that combine characteristics of process and product
layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) - correct answer ✔Table that reflects opinions of managers with regard to the
importance of having any two departments close together.
Rectilinear Distance - correct answer ✔The shortest distance between two locations using north-south
and east-west movements.
From-To Matrix - correct answer ✔Table that gives the number of trips or units of product moved
between any pair of departments.
Block Plan - correct answer ✔Schematic showing the placement of resources in a facility.
Mean Observed Times - correct answer ✔The average of the observation times for each of the work
elements.
Normal Time - correct answer ✔The mean observed time multiplied by the performance rating factor
by the frequency of occurrence.
