C215: Pre-Assessment Question and
answers 100% correct 2026
Fitness for use - correct answer ✔Which definition used for quality evaluates how well a product
performs its intended function?
14 points for quality improvement - correct answer ✔Which total quality management (TQM) process
was developed to stress management's responsibility for quality?
ISO 9000 - correct answer ✔Which total quality management (TQM) process consists of 13 published
standards and guidelines?
Checklist - correct answer ✔A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The company would like to measure
the number of defects and observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue?
Control chart - correct answer ✔Which quality control tool should be used to monitor the current
status or end result of a process?
Enhance competition; understand consumer preferences; maintain communication with operations -
correct answer ✔Which group of keywords or phrases describes the critical role that marketing plays
in the total quality management (TQM) process?
To satisfy customer needs - correct answer ✔What is the common theme in total quality management
(TQM) across all functions in an organization?
Mean - correct answer ✔Which concept of variation measures the central tendency of a set of data?
, Out-of-control signals were found in the process. - correct answer ✔What do assignable causes of
variation indicate?
How close one is to a target and how consistent one is with the average performance - correct answer
✔Which continuous improvement method does C pk measure?
Technical tools and People Involvement - correct answer ✔What are two important aspects of Six
Sigma?
Screen patients and fast-track those with minor ailments - correct answer ✔Which strategy is used by
some emergency rooms to overcome customer frustrations about long waiting times?
Proximity to customers and Quality of Life Issues - correct answer ✔Which two factors affect a service
location decision?
Proximity to customers - correct answer ✔What is a key factor of a location analysis for a service
company?
Capacity planning - correct answer ✔What helps an organization identify and plan the actions
necessary to meet current and future customer demands?
Capacity utilization - correct answer ✔Which capacity planning measurement tells how much capacity
a company is using?
An effective capacity is lower than design capacity and An effective capacity is a permanent measure
used to achieve design capacity. - correct answer ✔Which two statements are true about effective
capacity?
answers 100% correct 2026
Fitness for use - correct answer ✔Which definition used for quality evaluates how well a product
performs its intended function?
14 points for quality improvement - correct answer ✔Which total quality management (TQM) process
was developed to stress management's responsibility for quality?
ISO 9000 - correct answer ✔Which total quality management (TQM) process consists of 13 published
standards and guidelines?
Checklist - correct answer ✔A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The company would like to measure
the number of defects and observe the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue?
Control chart - correct answer ✔Which quality control tool should be used to monitor the current
status or end result of a process?
Enhance competition; understand consumer preferences; maintain communication with operations -
correct answer ✔Which group of keywords or phrases describes the critical role that marketing plays
in the total quality management (TQM) process?
To satisfy customer needs - correct answer ✔What is the common theme in total quality management
(TQM) across all functions in an organization?
Mean - correct answer ✔Which concept of variation measures the central tendency of a set of data?
, Out-of-control signals were found in the process. - correct answer ✔What do assignable causes of
variation indicate?
How close one is to a target and how consistent one is with the average performance - correct answer
✔Which continuous improvement method does C pk measure?
Technical tools and People Involvement - correct answer ✔What are two important aspects of Six
Sigma?
Screen patients and fast-track those with minor ailments - correct answer ✔Which strategy is used by
some emergency rooms to overcome customer frustrations about long waiting times?
Proximity to customers and Quality of Life Issues - correct answer ✔Which two factors affect a service
location decision?
Proximity to customers - correct answer ✔What is a key factor of a location analysis for a service
company?
Capacity planning - correct answer ✔What helps an organization identify and plan the actions
necessary to meet current and future customer demands?
Capacity utilization - correct answer ✔Which capacity planning measurement tells how much capacity
a company is using?
An effective capacity is lower than design capacity and An effective capacity is a permanent measure
used to achieve design capacity. - correct answer ✔Which two statements are true about effective
capacity?
