C215 Operations Management - CU #4 (Operating Efficiency)
Questions with complete solution 2026
1. What are two ways management can assist employees' a.) Ensure that
workers re-
focus in a just-in-time ( JIT) processing environment? ceive multifunctional
train-ing.
a.)Ensure that workers receive multifunctional d.) Develop an
train-ing.
b.)Separate the cultures in the organization so incentive system to
there will be no conflicts. reward workers for
c.)Require workers to use free time to do quality their ettorts.
con-trol charting.
d.)Develop an incentive system to reward workers
for their efforts.
2. Which concept takes a total system approach to creat- b.) Enterprise
resource
ing an efficient operation and combines concepts such planning (ERP)
as just-in-time ( JIT), total quality management (TQM),
and continuous improvement?
a.)Customer relationship management (CRM)
b.)Enterprise resource planning (ERP)
c.)ISO 9001 Standards
d.)Lean Systems
3. Which strategy is used by some emergency b.) Screen patients
rooms to overcome customer frustrations about
long waiting times? and fast-track those
with minor ailments.
a.)Screen patients and schedule follow-up
appoint-ments for those who have the most
serious injuries.
b.)Screen patients and fast-track those with
minor ailments.
c.)Screen patients and send the last 25 to another
1/
4
Questions with complete solution 2026
1. What are two ways management can assist employees' a.) Ensure that
workers re-
focus in a just-in-time ( JIT) processing environment? ceive multifunctional
train-ing.
a.)Ensure that workers receive multifunctional d.) Develop an
train-ing.
b.)Separate the cultures in the organization so incentive system to
there will be no conflicts. reward workers for
c.)Require workers to use free time to do quality their ettorts.
con-trol charting.
d.)Develop an incentive system to reward workers
for their efforts.
2. Which concept takes a total system approach to creat- b.) Enterprise
resource
ing an efficient operation and combines concepts such planning (ERP)
as just-in-time ( JIT), total quality management (TQM),
and continuous improvement?
a.)Customer relationship management (CRM)
b.)Enterprise resource planning (ERP)
c.)ISO 9001 Standards
d.)Lean Systems
3. Which strategy is used by some emergency b.) Screen patients
rooms to overcome customer frustrations about
long waiting times? and fast-track those
with minor ailments.
a.)Screen patients and schedule follow-up
appoint-ments for those who have the most
serious injuries.
b.)Screen patients and fast-track those with
minor ailments.
c.)Screen patients and send the last 25 to another
1/
4
