WGU C954 Information Technology
Management OA Exam Set 5 Parts 1, 2 &
3 Actual Exam 2026/2027 – Complete
Exam-Style Questions | 100% Verified –
Pass Guaranteed – A+ Graded
PART 1: IT Governance, Strategy & Frameworks (Questions 1–33)
1. Which of the following is the primary role of an IT manager?
A) Writing code for applications
B) Managing IT infrastructure only
C) Aligning IT strategy with business goals
D) Installing software updates
Correct ,,answer,,,: C
Rationale: The IT manager's primary role is to ensure that IT strategy
supports the organization's overall business objectives, not just technical
operations. This strategic alignment is the core function of IT
management.
,2. What is the main purpose of IT governance?
A) To limit IT spending
B) To ensure IT investments support business objectives
C) To control employee internet usage
D) To monitor server performance
Correct ,,answer,,,: B
Rationale: IT governance aligns IT initiatives with business goals and
ensures value delivery. It provides a framework for decision-making that
balances risk and return while ensuring that IT investments support
organizational objectives.
3. Which IT framework is most commonly used for IT service
management?
A) CMMI
B) COBIT
C) ITIL
D) TOGAF
Correct ,,answer,,,: C
Rationale: ITIL (Information Technology Infrastructure Library) is the
most widely adopted framework for IT service management (ITSM),
providing best practices for aligning IT services with business needs.
,4. A multinational firm is implementing an enterprise-wide IT
governance framework. Which of the following best aligns IT
decision-making with corporate objectives while ensuring
compliance and accountability?
A) ITIL Service Lifecycle
B) COBIT Governance Model
C) Agile Development Framework
D) DevOps Continuous Delivery Pipeline
Correct ,,answer,,,: B
Rationale: COBIT (Control Objectives for Information and Related
Technologies) is a governance framework specifically designed to align
IT decision-making with business objectives, ensuring compliance and
accountability across the enterprise.
5. Which of the following strategic IT alignment models emphasizes
supporting business strategy through IT investments rather than IT
dictating direction?
A) Technology Push Model
B) Business-IT Strategic Alignment Model
C) Resource-Based View (RBV) of IT
D) Balanced Scorecard IT Perspective
Correct ,,answer,,,: B
Rationale: The Business-IT Strategic Alignment Model focuses on
ensuring that IT investments support and enable business strategy, rather
, than IT driving business decisions. This model emphasizes bidirectional
alignment.
6. A CIO wants to evaluate IT project proposals based on risk-
adjusted return on investment. Which capital budgeting technique
should be applied?
A) Payback Period
B) Net Present Value (NPV)
C) Internal Rate of Return (IRR)
D) Real Options Valuation
Correct ,,answer,,,: D
Rationale: Real Options Valuation is the appropriate technique for
evaluating risk-adjusted ROI because it accounts for uncertainty and
flexibility in IT investments, allowing managers to make decisions that
maximize value under uncertain conditions.
7. During a vendor contract negotiation, which clause is most
critical for ensuring data protection compliance under global
privacy laws such as GDPR?
A) Termination-for-convenience clause
B) Service Level Agreement (SLA) uptime guarantees
C) Data Processing Addendum (DPA)
D) Arbitration jurisdiction clause
Management OA Exam Set 5 Parts 1, 2 &
3 Actual Exam 2026/2027 – Complete
Exam-Style Questions | 100% Verified –
Pass Guaranteed – A+ Graded
PART 1: IT Governance, Strategy & Frameworks (Questions 1–33)
1. Which of the following is the primary role of an IT manager?
A) Writing code for applications
B) Managing IT infrastructure only
C) Aligning IT strategy with business goals
D) Installing software updates
Correct ,,answer,,,: C
Rationale: The IT manager's primary role is to ensure that IT strategy
supports the organization's overall business objectives, not just technical
operations. This strategic alignment is the core function of IT
management.
,2. What is the main purpose of IT governance?
A) To limit IT spending
B) To ensure IT investments support business objectives
C) To control employee internet usage
D) To monitor server performance
Correct ,,answer,,,: B
Rationale: IT governance aligns IT initiatives with business goals and
ensures value delivery. It provides a framework for decision-making that
balances risk and return while ensuring that IT investments support
organizational objectives.
3. Which IT framework is most commonly used for IT service
management?
A) CMMI
B) COBIT
C) ITIL
D) TOGAF
Correct ,,answer,,,: C
Rationale: ITIL (Information Technology Infrastructure Library) is the
most widely adopted framework for IT service management (ITSM),
providing best practices for aligning IT services with business needs.
,4. A multinational firm is implementing an enterprise-wide IT
governance framework. Which of the following best aligns IT
decision-making with corporate objectives while ensuring
compliance and accountability?
A) ITIL Service Lifecycle
B) COBIT Governance Model
C) Agile Development Framework
D) DevOps Continuous Delivery Pipeline
Correct ,,answer,,,: B
Rationale: COBIT (Control Objectives for Information and Related
Technologies) is a governance framework specifically designed to align
IT decision-making with business objectives, ensuring compliance and
accountability across the enterprise.
5. Which of the following strategic IT alignment models emphasizes
supporting business strategy through IT investments rather than IT
dictating direction?
A) Technology Push Model
B) Business-IT Strategic Alignment Model
C) Resource-Based View (RBV) of IT
D) Balanced Scorecard IT Perspective
Correct ,,answer,,,: B
Rationale: The Business-IT Strategic Alignment Model focuses on
ensuring that IT investments support and enable business strategy, rather
, than IT driving business decisions. This model emphasizes bidirectional
alignment.
6. A CIO wants to evaluate IT project proposals based on risk-
adjusted return on investment. Which capital budgeting technique
should be applied?
A) Payback Period
B) Net Present Value (NPV)
C) Internal Rate of Return (IRR)
D) Real Options Valuation
Correct ,,answer,,,: D
Rationale: Real Options Valuation is the appropriate technique for
evaluating risk-adjusted ROI because it accounts for uncertainty and
flexibility in IT investments, allowing managers to make decisions that
maximize value under uncertain conditions.
7. During a vendor contract negotiation, which clause is most
critical for ensuring data protection compliance under global
privacy laws such as GDPR?
A) Termination-for-convenience clause
B) Service Level Agreement (SLA) uptime guarantees
C) Data Processing Addendum (DPA)
D) Arbitration jurisdiction clause
