C HAPTER 17: S TAFFING N EEDS AND
S CHEDULING P OLICIES
1. A nurse-manager’s immediate supervisor is a member of the veteran
generation. What generational characteristic is the supervisor most likel y
to possess?
a. Strong loyalt y to the employer
b. A high value on workplace flexibilit y
c. High individualism
d. Social consciousness
ANS: A
Feedback:
The veteran generation is t ypicall y recognized as those nurses born
between 1925 and 1942. Members of this generation are often noted to
possess a high level of loyalt y to employers. Flexibilit y was valued
more by subsequent generations. Individualism is noted as a particular
characteristic of later generations, and social consciousness is
associated with millennials.
PTS: 1 DIF: Easy REF: Page: 453 OBJ: 10 NAT:
Client Needs: Safe and Effective Care Environment: Management
of Care TOP: Chapter Number: 17: Title: Generational
Considerations for Staffing KEY: Integrated Process: Nursing
Process BLM: Cognitive Level: Understand NOT: Multiple
Choice
,2. What was the first generational work group that tended to value work hour
flexibilit y and opportunities for time off?
a. Veteran generation
b. Baby boomer
c. Generation X
d. Generation Y
ANS: C
Feedback:
Generation Xers may lack the interest in lifetime employment at one
place that prior generations have valued, instead valuing greater work
hour flexibilit y and opportunities for time off.
PTS: 1 DIF: Easy REF: Page: 454 OBJ: 10 NAT:
Client Needs: Safe and Effective Care Environment: Management
of Care TOP: Chapter Number: 17: Title: Generational
Considerations for Staffing KEY: Integrated Process: Nursing
Process BLM: Cognitive Level: U nderstand NOT: Multiple
Choice
3. The policies around scheduling and staffing are being amended in a
health-care facilit y. Managers must ensure that the policies to not violate
which of the following? Select all that apply.
a. Local laws
b. Labor laws
c. State laws
d. Union contracts
, e. Federal laws
f. Local norms
ANS: B, C, D, E
Feedback:
Staffing and scheduling policies must not violate labor laws, state or
national laws, or union contracts. There is no prohibition against
violating local norms and traditions. There are not normall y local laws
that address work scheduling.
PTS: 1 DIF: Moderate REF: Page: 459 OBJ: 12
NAT: Client Needs: Safe and Effective Care Environment:
Management of Care TOP: Chapter Number: 17: Title: Key
Concepts KEY: Integrated Process: Nursing Process BLM:
Cognitive Level: Appl y NOT: Multiple Selection
4. The manager of a hospital unit is frustrated that the centralized staffing
department does not understand the unique staffing needs of the unit.
What is the manager’s best action?
a. Advocate for a change to decentralized staffing.
b. Introduce a self -scheduling system.
c. Temporaril y increase the use of agency nurses.
d. Increase the use of overtime to meet the unit’s staffing needs.
ANS: A
Feedback:
S CHEDULING P OLICIES
1. A nurse-manager’s immediate supervisor is a member of the veteran
generation. What generational characteristic is the supervisor most likel y
to possess?
a. Strong loyalt y to the employer
b. A high value on workplace flexibilit y
c. High individualism
d. Social consciousness
ANS: A
Feedback:
The veteran generation is t ypicall y recognized as those nurses born
between 1925 and 1942. Members of this generation are often noted to
possess a high level of loyalt y to employers. Flexibilit y was valued
more by subsequent generations. Individualism is noted as a particular
characteristic of later generations, and social consciousness is
associated with millennials.
PTS: 1 DIF: Easy REF: Page: 453 OBJ: 10 NAT:
Client Needs: Safe and Effective Care Environment: Management
of Care TOP: Chapter Number: 17: Title: Generational
Considerations for Staffing KEY: Integrated Process: Nursing
Process BLM: Cognitive Level: Understand NOT: Multiple
Choice
,2. What was the first generational work group that tended to value work hour
flexibilit y and opportunities for time off?
a. Veteran generation
b. Baby boomer
c. Generation X
d. Generation Y
ANS: C
Feedback:
Generation Xers may lack the interest in lifetime employment at one
place that prior generations have valued, instead valuing greater work
hour flexibilit y and opportunities for time off.
PTS: 1 DIF: Easy REF: Page: 454 OBJ: 10 NAT:
Client Needs: Safe and Effective Care Environment: Management
of Care TOP: Chapter Number: 17: Title: Generational
Considerations for Staffing KEY: Integrated Process: Nursing
Process BLM: Cognitive Level: U nderstand NOT: Multiple
Choice
3. The policies around scheduling and staffing are being amended in a
health-care facilit y. Managers must ensure that the policies to not violate
which of the following? Select all that apply.
a. Local laws
b. Labor laws
c. State laws
d. Union contracts
, e. Federal laws
f. Local norms
ANS: B, C, D, E
Feedback:
Staffing and scheduling policies must not violate labor laws, state or
national laws, or union contracts. There is no prohibition against
violating local norms and traditions. There are not normall y local laws
that address work scheduling.
PTS: 1 DIF: Moderate REF: Page: 459 OBJ: 12
NAT: Client Needs: Safe and Effective Care Environment:
Management of Care TOP: Chapter Number: 17: Title: Key
Concepts KEY: Integrated Process: Nursing Process BLM:
Cognitive Level: Appl y NOT: Multiple Selection
4. The manager of a hospital unit is frustrated that the centralized staffing
department does not understand the unique staffing needs of the unit.
What is the manager’s best action?
a. Advocate for a change to decentralized staffing.
b. Introduce a self -scheduling system.
c. Temporaril y increase the use of agency nurses.
d. Increase the use of overtime to meet the unit’s staffing needs.
ANS: A
Feedback:
