OMGT Final Exam Study Guide | Operations & Supply Chain Management Review, Key
Concepts & Practice Questions
Business process management consist of the following steps except - ANS ✔✔Bottleneck
identification
Business process management consist of the following steps except - ANS ✔✔increased vaue-
added time
When an organization compares products, services, and processes against those of
organizations known to be leaders in one or more aspect of their operations, they are engaging
in - ANS ✔✔Benchmarking
_____________ products involve no customization but _____________ products are completely
customized driven by actual customer orders. - ANS ✔✔make to stock, make to orde
Which of the following refers to a production environment where a product can be made from
common components after receipt of a customer's order - ANS ✔✔assemble to order
Total Quality Management is a management philosophy characterized by customer driven
quality that permeates the entire organization. - ANS ✔✔True
The quality guru, Joseph Juran, is best known for his contribution to quality of the 14 Points for
Management. - ANS ✔✔False
The TQM component of Customer-Driven Quality defines two main types of customers, those
internal to the organization and those external to the organization - ANS ✔✔True
The main purpose or reason for developing the ISO 9000 series was to - ANS ✔✔create a
benchmark for quality systems
, A Pareto Diagram is primarily used for - ANS ✔✔arranging defect number and types to help
prioritize improvements
Which of the following is NOT one of Garvin's approaches to defining quality? - ANS
✔✔Manufacturing based
Supply chain and logistics strategy is one of the functional strategies developed by a firm
outlining the plan of action to get goods and services to customers, as effectively and efficiently
as possible. - ANS ✔✔True
While logistics is a part of the supply chain strategy, it does not seek enhancing value creation to
customers. - ANS ✔✔False
Sourcing only includes the set of business processes that are directly required to manufacturing
products or providing services. - ANS ✔✔False
Strategic supply chain management seeks using supply chains as a means to gain competitive
advantage in the marketplace. - ANS ✔✔True
Which of the following are common reasons that are attributed to the emergence of reshoring
and/or nearshoring in manufacturing industries recently? - ANS ✔✔All of these:
Cut Transportation and inventory costs
Mitigate supply chain disruption risks
Shorten lead time
Which of the following is not a criterion for choosing a facility location? - ANS ✔✔Business
environment
Proximity to markets
Concepts & Practice Questions
Business process management consist of the following steps except - ANS ✔✔Bottleneck
identification
Business process management consist of the following steps except - ANS ✔✔increased vaue-
added time
When an organization compares products, services, and processes against those of
organizations known to be leaders in one or more aspect of their operations, they are engaging
in - ANS ✔✔Benchmarking
_____________ products involve no customization but _____________ products are completely
customized driven by actual customer orders. - ANS ✔✔make to stock, make to orde
Which of the following refers to a production environment where a product can be made from
common components after receipt of a customer's order - ANS ✔✔assemble to order
Total Quality Management is a management philosophy characterized by customer driven
quality that permeates the entire organization. - ANS ✔✔True
The quality guru, Joseph Juran, is best known for his contribution to quality of the 14 Points for
Management. - ANS ✔✔False
The TQM component of Customer-Driven Quality defines two main types of customers, those
internal to the organization and those external to the organization - ANS ✔✔True
The main purpose or reason for developing the ISO 9000 series was to - ANS ✔✔create a
benchmark for quality systems
, A Pareto Diagram is primarily used for - ANS ✔✔arranging defect number and types to help
prioritize improvements
Which of the following is NOT one of Garvin's approaches to defining quality? - ANS
✔✔Manufacturing based
Supply chain and logistics strategy is one of the functional strategies developed by a firm
outlining the plan of action to get goods and services to customers, as effectively and efficiently
as possible. - ANS ✔✔True
While logistics is a part of the supply chain strategy, it does not seek enhancing value creation to
customers. - ANS ✔✔False
Sourcing only includes the set of business processes that are directly required to manufacturing
products or providing services. - ANS ✔✔False
Strategic supply chain management seeks using supply chains as a means to gain competitive
advantage in the marketplace. - ANS ✔✔True
Which of the following are common reasons that are attributed to the emergence of reshoring
and/or nearshoring in manufacturing industries recently? - ANS ✔✔All of these:
Cut Transportation and inventory costs
Mitigate supply chain disruption risks
Shorten lead time
Which of the following is not a criterion for choosing a facility location? - ANS ✔✔Business
environment
Proximity to markets
